Even if Dave wasn't acting in a way that you'd appreciate, that wouldn't even be close to the point. If you're representing a company, it doesn't matter how the customer behaves. You do your damn job and be a professional. Is the customer saying bad things about your momma and/or home state...
I would just like to reiterate how the quasi-scientific statements made about natural selection in this episode are actually quite illiterate. Bob seems to be referring to a kind of Lamarckian inheritance (http://en.wikipedia.org/wiki/Lamarckism), or "the heritability of acquired...
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