If he was warned prior to this, fine. He could have cleaned up his act.
But out of the blue? AND his games aren't playable now? Bullshit.
Unless he can make a new account, and link it to the games he had purchased, than this isn't right.
My vote: Customer
I think the only game that I've ever done a 100% on and was proud of it was "Castlevania: Symphony of the Night". The most FRUSTRATING game that I could never get 100% on was Donkey Kong 64. I ONLY NEEDED ONE MORE DAMN BANANA! >.<
But as far as Skyrim is concerned, no, I don't think I will...
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