Did we read the same article? I still don't see where the customer is shown as intolerant to anyone, except the employee/company that abused his trust.
I think another important point to consider is that the bloke handed his phone over in good faith and his trust in the company was abused. And if the employee was willingr to go into his facebook account, what else would have been willing to do? for instance, if a banking app had been left open...
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