I thought I would share some interesting news with you all.
A memo from EB games head office was sent to all the stores Australia wide advising staff to open and check every DA:I collector's edition box that arrived in stock because there had been reports of damaged and missing items.
The actual figures are roughly 15% of the received stock is so badly damaged (or there is so much missing) they are completely unsellable and head office did not even send them out to stores, of the remaining 85%, 80% have minor to moderate damage and/or are missing items, and only 5% are complete and undamaged.
The damage ranges from outer box damage, to items inside being broken like the plastic lock picks snapped in half, the map markers broken in half/pieces broken off them, quill and ink set broken/smashed;
The most common missing item are the Orlesian coins, which are housed in a box, in about 30% of the editions, those boxes are empty. Some are also missing the tarot cards, badge and lockpick set.
EB games will be offering partial refunds depending on the level of missing or damaged items but they have been advised by head office they will not be receiving anymore stock, so Australian customers do not even have the choice of waiting it out to get a replacement.
This looks like cheap decisions on the part of EA, the collector's box itself had no foam, there were no ties to hold items in place, all the items were just sitting in cheap plastic shells (and other items are just loose inside the box).
I have a feeling it will be blamed on the shipping companies, but every other big collector's edition in very recent times (ACU, Farcry 4) all arrived completely undamaged (and were shipped by the same shipping companies), and it's probably because the arrangement and retainment of the items inside the box seemed like it was an actual priority for them.
A memo from EB games head office was sent to all the stores Australia wide advising staff to open and check every DA:I collector's edition box that arrived in stock because there had been reports of damaged and missing items.
The actual figures are roughly 15% of the received stock is so badly damaged (or there is so much missing) they are completely unsellable and head office did not even send them out to stores, of the remaining 85%, 80% have minor to moderate damage and/or are missing items, and only 5% are complete and undamaged.
The damage ranges from outer box damage, to items inside being broken like the plastic lock picks snapped in half, the map markers broken in half/pieces broken off them, quill and ink set broken/smashed;
The most common missing item are the Orlesian coins, which are housed in a box, in about 30% of the editions, those boxes are empty. Some are also missing the tarot cards, badge and lockpick set.
EB games will be offering partial refunds depending on the level of missing or damaged items but they have been advised by head office they will not be receiving anymore stock, so Australian customers do not even have the choice of waiting it out to get a replacement.
This looks like cheap decisions on the part of EA, the collector's box itself had no foam, there were no ties to hold items in place, all the items were just sitting in cheap plastic shells (and other items are just loose inside the box).
I have a feeling it will be blamed on the shipping companies, but every other big collector's edition in very recent times (ACU, Farcry 4) all arrived completely undamaged (and were shipped by the same shipping companies), and it's probably because the arrangement and retainment of the items inside the box seemed like it was an actual priority for them.
