Customer service/Support

[botobeno]

What's your best and worst experience with any game related customer service or support?

My best would be when i bought Spore. The CD-key was misprinted, basicly rendering the whole purchase useless and unplayable so i was fairly pissed. I wrote an angry mail about making effort to legally buy games despite the bloody things getting released with bugs in them and how they've been printing manuals for years now and they cant even get that right. Was pretty ranty but no swearing, no namecalling just stating facts. Unexpectedly, i got a very nice answer the next day, with a working cdkey and an apology. Considering my mail was a bit unfriendly (i was venting built up frustation) it was a very good, calm and helpful response.

My worst would be trying to reactivate my subscription for a mmorpg and after 5 days and several replies by support they now think i got log in issues, which makes no sense cause i have to log in to access the support and they asked for my credit card number which felt very scammy. Nothing useful has been said so far. I might not be the best communicator all the time but it seems they're just copy/pasting standard responses without even reading what i say. I wanted to resubscribe for fcks sake. It's like they dont want people to subscribe to their mmorpg. It makes no sense whatsoever.

 

[da-geezer]

Chief Girlfriend wanted the Cataclysm CE big time, was due to pick it up from the midnight launch at the local games store. Unfortunatley, the awful snow at the time meant that no stock had reached this far north in the UK, so she ended up buying the digital edition, then picking up the CE a few days later for the bonus stuff.

We chanced it a bit, messaged a GM explaining the above, and we got credited for the amount we paid for the digital download, which in fairness wasn't bad news at all. Good on you, Blizzard.

I've never had any serious issues with customer service (other than the banking industry!); I've always found that a polite, honest letter praising the good points of their service, constructive criticism of their poorer aspects, and a request to come to some sort of compensatory agreement works wonders, generally getting you what you want.

 

[teqrevisited]

My best would be finding that my C&C Generals keys didn't work. Within 2 days EA gave me a new set.

Other than that I've not really had to resort to contacting support. The only other thing I have had problems with is the internet and, since my ISP has outsourced all of their support to unpronouncable countries of questionable existence, I can't understand a damn thing they're saying and when I can understand them it's completely irrelevant to my problem.