I need help with EA support they don't want to give me access to a videogame I own

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Solesoslav

New member
Oct 5, 2010
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Waaaaay back in 2010. I bought Battlefield Bad Company 2 on steam. I was barely 17 years old and the internet was a really new thing to me(like, since I lived in a small town in Serbia where Dial Up was all there was for most of the 2000's. I had gotten broadband in the late 2000's(late 2008. or early 2009.) and at first it was with a 1GB data cap so I wasn't that well versed in using the internet, hence I didn't have a set internet username or e-mail address. Now Bad Company 2 had an added layer of DRM for multiplayer which required you to make an EA account and register the game with it(similar to Ubisoft's games uplay system), and being the stupid little kid I was I registered it to a different e-mail than my steam account and now, years later I can't remember it. I contacted EA support and despite providing overwhelming evidence that I own the game, they won't help me. Anyone know what to do?

Here's a picture of the steam e-mail receipt, the game opened in windowed mode, my steam and my origin account all in one screenshot and a picture with my phone for added authenticity.
http://imgur.com/QGciv0U
http://imgur.com/a/1lhoV


Now I am a student and a very poor one to boot, my parent's are having their hands full paying my tuition and paying back a bank loan they got a few years ago to buy a flat. My weekly allowance(what's left after I pay rent, utilities and student cantina fees) is around 5-10 euro(10 if i skip eating supper for the week, I already don't eat breakfast). Now the reason I really want to play Bad Company 2 again is that my GPU died and that now I only have a 5 year old laptop, a Asus N61JQ with a Mobility Radeon HD5730, which is like a Radeon HD5570, so modern games are not going to run well on that. The other reason is that the laptop has a 120GB SSD and that unlike other modern shooters Bad Company 2 only requires around 8.6GB of storage which is a godsend. EA support aren't helpful at all, they direct me to call a phone line in the UK which is something I can not afford since I live in Serbia and the international phone call fee is very expensive at our phone company. Can someone give me advice what to do?
 

SnowyGamester

Tech Head
Oct 18, 2009
938
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Are you sure the game itself is tied to an EA account? Origin didn't exist at the time of release and I think the account was only used to track multiplayer progress and statistics, unless I'm misremembering or they've changed that since. Have you tried simply making a new account and logging into that?
 

Solesoslav

New member
Oct 5, 2010
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Yes, I know that Origin didn't exist back then, but you were required to make a EA account and register the game cd key with the account(you could do this all in-game) plus you can't log into multiplayer without the EA account Username and Password. Making a new EA account just tells me that the CD key is already activated.
 

SnowyGamester

Tech Head
Oct 18, 2009
938
0
0
That sucks dude. My only advice would be to try again and hope you get a more helpful rep. If you still have access to your old email accounts you could try searching them for the phrase "EA account" which should narrow down which address it was associated with and allow you to recover the password. Failing that I could just buy you a key for a few bucks on the grey market if you're willing to install Origin and redownload the entire game.