Rudest Customer You've Ever Met

[Twintix]

I believe I'll see some responses from people who have worked in customer service in a thread like this...
Also, I know there's been a thread like this already, but I think it's been several years since that one was posted.

Anyway, my "rudest customer" is not really as bad in comparison to what other people have experienced, but it's more the thought behind it that completely appalled me.
During soccer season, I work in the kiosk whenever the local team is playing and all the baking and snack-selling it entails. There're two trash cans meant for, well, trash, but there's a separate one meant for bottles and soda cans. There's a large-ass sign over it that clearly says "CANS ONLY, PLEASE", but for whatever reason, people just keep throwing all kinds of trash in there anyway. It's kinda annoying.

So last summer, there was an old man there with his grandson, a small child that couldn't have been older than 4-5 years old. The kid had just finished a small bag of chips and was going to throw it away. The old man pointed at the container with cans and told the kid to throw it in there. The kid responded with "But grandpa, it says "cans only". Shouldn't we throw it in the trash cans instead?"

The old man's response? "Why should you? It's not your job! Leave it to those who work here." Then he looked at me with a smug smile. Sure enough, he made his grandson throw the chip bag into the container with cans.

Like I said, the attitude he had and passed on to his grandchild appalled me. He was basically saying "You should do whatever you want because somebody else should clean up after you." I hope the kid's parents don't have the same attitude, because that's a horrible lesson to pass to children. It's just in a small scale now, but I wonder if the old man has the same attitude towards other things...

So, who's the rudest customer you've ever met? No matter if you've been the worker or a fellow customer yourself witnessing the unpleasantness.

 

[Colour Scientist]

I spent six years in retail while I was in university so I have too many stories to recall.

I was working in a CD/DVD store when I was 17 and a kid wet herself, like all over the floor, and her mom just looked at me when I hesitated and said in a really abrupt tone, "it's only child's pee" and walked off. I ended up having to clean it up, which is whatever, but it was her reaction that stuck with me, so rude.

There was another woman in a different store who tried to return children's clothes she had received over a year ago from a friend. Bear in mind, she wanted a full cash refund even though her friend had clearly purchased them in a sale and the cost wasn't on the gift receipt. She had a go at me for twenty minutes and when I calmly explained that she wasn't entitled to a cash refund she called for my manager. She was so rude and proceeded to yell at my manager when she backed up my position. She demanded the personal phone number of the regional manager so she could report the store. After a long time of her huffing and puffing, she eventually realised that she couldn't threaten us into giving her something she wasn't entitled to and she left.

Funnily enough, if she'd been nice about it, we probably would have offered her an exchange.

I don't know if it comes under rude, but I spent a while working in a high street store that specialises in lingerie and sex toys. I had some very inappropriate things said to me by men in that job.

Eesh.

 

[Elfgore]

I've got two. Edit: These all took place in a regional supermarket's Photo and Media department.

1. This incident occurred before I came into work. A woman comes up to me out of nowhere one afternoon demanding to know where her pictures were. I had just been a little over an hour and the previous person made no mention of it. Turns out, an incident occurred earlier where our picture terminals supposedly "deleted her son's graduation photos". The fact that she instantly assumed I'd be aware of this issue, already pissed me off. It didn't help the fact that she was acting like a total asshole. So I try and reach a manager and once they got there, I just went on my way. Turns out we ended up paying for a tech guy to get those pictures back for her. A couple weeks later, our tech comes out and tells us that there is no way for those photo terminals to delete a persons photos. So not only was she an asshole, but most likely a lying asshole.

2. This one, made me lose all faith in consumer responsibility. Old woman comes in to buy her seven year old grandson... GTA V for the 360.[footnote]This brings up other issues, but I won't go into that.[/footnote] I give her the game and most of my shift goes by. Around eight o'clock she comes back. Turns out the game wouldn't work on his system. I can't recall the error at the time, I believe it was memory. She nor the kid knew nothing about what system he had, other than "it's an Xbox". No clue how much memory, no clue if it was even an Xbox 360 or One, and it was my fault she didn't know. The manager on duty refused the refund, as Ohio copyright laws prohibit the return of open video games. She of course is not happy with this and comes back to talk to the main manager, who instantly bows before her and gives her a refund. Which she then buys a game for the Xbox One with. The sales rep on duty asked her multiple times if she was 100% sure this was what system her Grandson had, she kept replying with "It's an Xbox". I don't know what happened after that. The fact that it was our fault this woman knew nothing about her Grandson's game console and it was our fault that she bought the wrong game, pisses me off. The fact my spineless manager gave her a refund, pisses me off. The fact consumer responsibility is dead, pisses me off.

 

[Johnny Novgorod]

I've been working at a used bookstore for six months now. So far nobody has been particularly rude. The one customer that comes to mind is a Spanish lady who once berated me for "not knowing my own merchandise" (there's no database for what we have and don't have, so I have to manually look up anything they ask for, which she found extremely backward). She was very condescending about it, but left promptly and neither of us had the time to get worked up about it.


I mostly get people who are rude without them knowing they're being rude. Lots of people "invade" the bookstore and treat it like a park they can stroll around and talk about themselves like they're in a Woody Allen film. I get these late-20s hipsters all the time. Very irritating about the way they carry themselves and invade my personal space and that of the other clients (it's a small place) with their incessant blabbering and aimless ambling. I guess they're more annoying than they are rude though.

Anyway, haven't had any big scene so far. Not that anybody has tried for one, but I guess they would be discouraged simply because I'm on my own at the store and there's nobody to turn to for complaints, so there's no "get me the manager" or "get me your boss" scenario. So most people assume I'm the owner and aren't inclined to take advantage. It also helps that most of the clientelle consists of tourists (it's an English bookstore in a Spanish-speaking country), and wandering tourists are generally in a good mood.

I was working in a CD/DVD store when I was 17 and a kid wet herself, like all over the floor, and her mom just looked at me when I hesitated and said in a really abrupt tone, "it's only child's pee" and walked off. I ended up having to clean it up, which is whatever, but it was her reaction that stuck with me, so rude.

I was this close to having to clean up child's pee just yesterday, but the kid alerted the father and he got him out in time to pee on the street I guess. Would've been doubly painful because the entire floor of the store is carpeted.

 

[Johnny Impact]

Sandwich shop. An inveterate shithead of a customer we'd had problems with in the past picked us for the target of his complete meltdown.

Phone rang. I picked it up, got one word into the greeting, and this guy just started shouting. I don't mean I'm-upset-and-I-want-you-to-know-about-it raising of the voice. I mean full-on, psychotic, veins-in-the-temples screaming, the kind that ends marriages and makes children wet themselves. I had to hold the phone away. I didn't really catch what he said, but every other word was 'fuck.' After maybe ten seconds, he hung up, still shouting.

Two or three minutes later, there was a heavy banging on the plate glass window. The guy was standing outside, holding a sandwich, shouting and pointing at the people working the sandwich unit. Rounding the corner, he was already shouting as he threw open the door. He stomped across the lobby and slammed the sandwich on the counter so hard the paper exploded, spraying vegetables a good twelve feet in every direction. The assistant manager, bless her heart, calmly handed the guy his money back. He tore it out of her hand and stomped back out the door. Not once did he stop shouting, "fuckin' this, fuckin' that, you could fuck up a wet dream," and so forth. I'm not sure he even paused to inhale. All this happened in front of four or five customers including a waist-high child.

Two or three minutes after that, the phone rang. I got one word into the greeting when the same guy started screaming again. This time he was coherent enough to convey his intention to get us all fired. The guy who took his order was going to be fired, the guy who made his sandwich was going to be fired, the "fuckin' blond *****" he had screamed at at the register was going to be fired, and so on, fuckin' this, fuckin' that, then he slammed the phone down still yelling.

Most people who tell us they aren't coming back eventually do. Thankfully, we never saw that particular guy again.

 

[FalloutJack]

I actually work at a church. Being rude is kind of taboo there.

 

[Lil devils x_v1legacy]

I had plenty of rude customers while I was bartending in college, so it is difficult to determine which was the "rudest". One guy threatened me with a knife and said "I'm going to make you my *****" before he was tackled by the bar and chained to a machine until the police arrived. There were countless guys who groped, grabbed, pinched, swatted, sniffed,grind their body up against me, pulled on me, tried to kiss me, tried to hug me, or tried to lick me, I was pretty much guaranteed to be sexually assaulted every single night at work, multiple times a night since this was one of the most popular bars in a college town, but that one guy who kept calling me "Whistle britches" made me want to punch him in the face or set him on fire or .. something. Then there was that Giant Green Beret guy who picked me up above his head spinning around and was running around with me and would not put me down and when he finally did put me down I had to throw tables and chairs and anything I could get my hands on to put between me and him to keep him away from me as he chased me through the dining room. Yea.. customer service mixed with alcohol makes for dealing with more than just " rude" I think.

 

[ObsidianJones_v1legacy]

I worked in Personal Training, so rude comes off in such a different aspect.

working in the wealthy gyms is the worst thing ever.

Clients would come out of the shower and take off their towels and drop it on the floor. That's it. There are bins for the towels everywhere once you're done with it. But they know there are people who work there, so the clients feel no need to be... human, I guess. Or at least treat us like humans. The clients would look at our cleaning staff, point to the towel, and that was the end of the interaction. The clients would go about dressing themselves and leave the soaking towel on the floor. Oh. And the cleaning staff would have to wait because how dare they try to interrupt the client's time?

Meanwhile, other clients were calling the cleaning staff lazy because there were towels everywhere. And even though they know how their fellow clients are, the blame could only rest with the cleaning staff.

And for wealthy people, they are very cheap. We used to have Kiehl's lotion in bottles [http://www.kiehls.com/Special-Offers-from-Kiehl%27s-Since-1851/desktop-special-offers,default,pg.html?cm_mmc=LabeliumSearch-_-GoogleBrand-_-Kiehls+Brand-_-kiehl%27s&gclid=CjwKEAjwuoOpBRCSy6yQm66J1g8SJABrXW48RtketJLpt4nx2ApMkVR097-0xzVF_Jxnn2Bw2kZRdRoC6Rbw_wcB] to moisturize after the shower. Clients took that as "Hey, free Kiehl's" and a new bottle would be gone almost every shift.

Of course, the other clients would yell at the first employee they saw that "YOU GUYS ARE OUT OF KIEHL'S, WHAT AM I PAYING SO MUCH FOR?!".

I really need people to understand how bafffling it is that these clients acted this way. We were not a cheap gym. The cheapest membership fee was a little over a hundred back when I worked there, and I think that was a family rate if someone in your family was already paying full price. The gym was almost completely visited by Doctors, Lawyers, Captains of Industry. In 2009, One of my training clients told me that I should take it easy on him that week. That the Global Economy hinges on that. I laughed because we're always joking. He didn't. Slightly bemused, he said this and it sent chills down my spine:

"You never Googled my name, have you."

That shot me right up and made sure I gave him a good work out but never, ever pushed him that hard. That night I surely did google and I can tell you he was not joking.

My client was a great guy and I really enjoyed hanging out with him. I told you that story to give you an idea of the type of clientele who frequented the gym. At least three times a week, I heard people offering to fly someone to an island on a plane that they owned. A client who liked me offered me their house in Maine for the weekend because she was going to be on a cruise and no one was going to use it. Tv stars came there. Movie stars came there. This was a well to do place.

And the Clients would steal the trash bags. In front of us. Because they didn't want to go to the store and they knew we wouldn't say a thing. They would act like soap was just discovered and they would horde the liquid gold. I had to explain why we couldn't let a client take a weight plate home even though she wanted to practice what another trainer just showed her and we "had plenty, she just wanted one".

The rules never applied to them. We could open at 5 am only because that's what was set up. Weekly someone asked me or the front desk or the GM to open it at 4 am because he or she had a big meeting early they wanted to get in a good work out. I was not trained to work at the sandwich and smoothie shop. I didn't have a certificate to operate that stuff. And it closed at 6 pm. And while I was training clients... at least three times a month someone who come up to me or someone else after 6 pm asking us to stop what we were doing so we could make that client a smoothie.

I try to treat every experience as a new one, but I can't help but to feel a sense of dread if I know I'm dealing with someone who has money. The idea of "It doesn't matter how I act, it only matters how much I have" has been shown to me so much over the course of working with wealthy people that I just pray that each new interaction with a wealthy person I haven't met before will fly in face of that 'rule', instead of proving it right again.

 

[Sniper Team 4]

The most recent one that I can remember (I've been in retail over ten years, time to find a new job) is a black lady. We all know here. She comes in, steals stuff, then tries to return it to get a giftcard. Her license has been maxed out twice before, but she keeps insisting that, "I've never been here before!" She even called Target headquarters once to get her license reset in front of us because, "Someone must have stolen my number because I never shop here!" We just have to stand there and smile while she does all this.

Well, she came in once with her young daughter (ten or twelve maybe) and I had had enough. I scanned her license, scanned a three dollar bottle of shampoo, and the computer said she had to trade for a like item. No giftcard. She said, "Are you really going to make me trade for a three dollar thing?" I showed her the computer screen that said she had to. She demanded to see the manager because, "That's racist."
Two managers came out, and every other word out of her mouth was, "Racist!" I'm white, the two managers were white, and she just kept playing that card over and over. "Yeah, go ahead and shake your heads. Your all on camera. See that camera right there?" she said as she pointed to our security camera. She then turned and looked at her daughter. "Remember this, honey. Your my witness."
I looked at the girl and nearly said, "Do the world a favor and don't turn out like your mom, kid."

So, after about five minutes of just listening to this lady threaten to get the managers fired, hiding behind her race, and accusing all of us of being racist, I got fed up. Like so mad I was visibly shaking. I was either going to shout at her, or she needed to leave. So I went and tracked down the store manager and said that he needed to get this woman out of the store or I was going to get fired because I couldn't take it anymore.
"What is she doing?"
"She keeps saying we're racist."
The manager threw his hands up in the air and said, "Perfect. I'm brown!" That made me smile inside. He went out and told her she had to leave. Seeing as she couldn't play the race card anymore (because she knew she couldn't get away with accusing another minority of being racist), she threatened to bring her husband in, and said that he and she would be back. She then took her stuff, stormed out with her daughter, and thank goodness she has not been back since.

 

[Scarim Coral]

Other than the usual-
Customers who can't be arse putting the stocks back on shelves or in the correct places when searching within it.
Customers ripping us off by bringing back the "damaged" stock (a kids Halloween costume that apparent was already damaged but came by AFTER Halloween) and wanting a full refund.
Coming into the store minutes from closing times and still act like they can just stroll on by even when the outside stocks display are in the store making some areas you have to tip toes.

One come to my mind-
It was half an hour til closing time and I suppose to vacuum the shopfloor like I usually do but there were a couples who were checking our kichenware and they got me to inspect the quality of the plates we had because they had permament spots of them. This annoyed me as I had my tasks to do and while it is justify if the couple were frail or elderly but they were not old nor weak looking (by all means they were not young but they were not old either) so why the hell can't they sort if out themselves???

Anyway when I sorted them out (had to be careful picking them out while not dropping them), it turn out they want to buy the whole lots (over ten at this point) and demanded the whole "huge quantiy= discount" card on me which I know for a fact the company does not do. When I tell them this, they got upset about it. Just to be clear, I worked in a cheap branded/ branded at a discount sort of stores. You would think by entering a store like those, you would lower your expectation like e.g. do you really think a cheap branded coke will taste much better compared to Coca Cola? Nope it doesn't apply to them.

They eventually yield but then come up with a excuse that they want a discount anyway for the plates that has permament spots on them. Now this I cannot win so I said this was allow and went ahead to tell my supervisor (who was on the till) about the upcoming discount for them (I told them my story during cashing up and he agreed with me).

All of this bickering left me with only ten minutes til closing time so I pretty much had to hurry my ass on vacuuming the place up!

Funny thing is that they came back the next day and brought a friend and they bought the rest of the plates under the pretent of the discount again on the spot. Sure the manager didn't care as it was still a profit but it still annoyed the hell out of me.


It's times like these I had become much more fairer toward other retail worker especially when there was price mistake on a stocks.

 

[Elvis Starburst]

I remember one customer when I was working at a McDonald's. When she had to pay a tiny bit extra for a handful of condiments (We didn't hand out the costly ones out in bulk handfuls for free) she got mad about it. When out main manager (Below the owner who wasn't there) told her off, and said we get them for a certain cost, the woman pretended she knew more than us. Went on to say she could get the same amount of stuff for 5 cents off Ebay, but we knew that was bullshit. When the main manager turned and left, the woman kept calling after her to "get back here, I'm not done with you!" I was cleaning the lobby at the time, and I snuck in "I wouldn't bother. I'm sure she knows better than you." Ohhhhhhhhhhhhh man, she was NOT happy about that one. She said to the other manager in front of us "Did you hear that?! I want him fired! This is unacceptable!"

When the woman was still sitting around in the restaurant discussing with her husband how to make things worse for us, I told the main manager about what I said. She instantly laughed and said "Niiiiice one!" She told me not to push my luck with something like that again, but she loved what I threw in. Eventually the woman got frustrated and left after she discovered she would not win. and that a lot of us were talking about her. Was really fun to watch that go down~

 

[SebastianVelcro]

So I work at a Subway and we get all sorts of customers every day.
Some are super cool and fun to chat with, others..... ech...
It was the middle of the lunch rush and I'm making sandwiches, nothing special, but this one guy, oh this one guy...
He tells me he wants lettuce, tomato, olives, green peppers, and sub sauce. I start putting the stuff on his sandwich and he decides he wants to put ALL the veggies on the sub. At this point I had only put the lettuce on the sub. Since he said he wanted all the veggies (including spinach) I removed a bit of lettuce. When customers ask for lettuce and spinach we do a half half mix. The customer got really pissed about this though and started fucking yelling like a madman: NO, DON'T REMOVE MY LETTUCE, WHAT ARE YOU DOING?
I try to explain to him how the sandwich recipe works and how if we put too much lettuce the sandwich just wont close properly as it will be over-filled. He barks at me more and orders me to put the all the lettuce back. Guy wants a shit ton of lettuce, not my problem if his sandwich will be too full when he tries to eat it. A lot of people order extra veggies (never this much though) so I thought whatever, not a big deal. I finish the sandwich and wrap the thing. Of course it was insanely full and I couldn't close it properly. In this scenario, we just double wrap the sandwich. Most people don't care as they ordered extra shit and knew the sandwiches would be super full. If you order double meat and double veggies in a sandwich it's just not possible to fit it all properly, so it gets messy. People love that messy shit. They know when they order extra stuff their sandwich risks over-filling and they are fine with that. This customer though...
He goes and sits down with his sandwich and unwraps it. Some of the veggies had fallen out of the sandwich, of course, and the meat was sliding out. Just like I told him it would if he put that much freakin' lettuce and spinach in his sandwich. Then the guy had the gull to come back to the counter and go in front of all the other customers in the lunch rush and complain about it. I think he spent a good 10 minutes yelling at the staff and telling them how much they sucked at their job before the manager finally calmed him down. In the end he just sat back down pouting and eating his sandwich.

 

[teqrevisited]

Man calls up and asks to speak to a colleague. I ask what the call is about and they just reply "they will know what the call is about". I go and check for them and the person they want to speak with is in a meeting. I return to the customer and apologise and ask if there is anything I can do for them. They then tell me to go and find this person and bring them to speak with them. Besides the restriction on multiple colleagues using the same phone/headset I wasn't about to go and disrupt a meeting for someone who wouldn't even tell me what the problem was. The customer then asks to speak with a supervisor.

Well whatever Gods there may be decided that on this day, at this time, with this rapidly escalating call on my hands that both supervisors were nowhere to be found. I take a deep breath and return to the call to relay this to the customer.The response from the now screaming customer, and I quote, was as follows: "You have two supervisors and neither of them are there? Where have they gone? Have they just vanished into the fucking aether?" (Admittedly I was wondering the same thing) I have no answer so I can only apologise and again offer to either help directly or arrange for someone to contact them, which prompts the second tirade of verbal diarrhea which boiled down to the last few lines: "You're not sorry at all. You call yourselves customer support? All of you in that office are just a bunch of cunts and you are a fucking wanker." During this time I heavily gestured to the room as a whole, trying to catch the attention of anyone else with whatever kind of authority this person thought they needed but when they got to me the line abruptly went dead and all I could do was laugh.


TLDR: Customer calls, doesn't get to speak to someone, loses their shit, calls entire office cunts and me a wanker. Hangs up just as appropriate personnel become available. Many laughs were had at their expense.


There was also someone who wouldn't hang up and, despite my many explanations as to why certain things couldn't happen, was determined to get his way. He did this for an hour and a half. To top it all off I think he mis-heard my name at the beginning and kept getting it wrong but I just couldn't be bothered to correct him.

 

[Redlin5_v1legacy]

One time working retail at a hardware store I was stocking a shelf when a customer actually started shaking my ladder instead of just calling up for help. Nearly dropped the paint I was putting in. Another time a customer rushed past the spotter while I was using the forklift in the warehouse section of the store because he was in a hurry to get just one thing from beside the machine and couldn't wait a minute.

Those are more dumb than just rude. I could have injured them.

The worst case of the rude I've ever had was when a customer came over to complain about the pricing of the overpriced deck/fencing parts he was looking at. His cart was full of gardening stuff. After my explanation wasn't good enough, my co-worker came over. It went nowhere, and he kept getting more angry. Well, Harvey offered to even knock $50 off the bundle he was getting upset over (the most we're allowed to offer customers without calling over a manager) when he just pulled the plastic pieces out of the shelf and threw them all across the floor before leaving. We both had to clean up the mess and I had to spend the time putting everything back in the gardening department.

It's just stuff people. Price shop around the city instead of getting angry at one store's prices and making a scene.

 

[SebastianVelcro]

I meant to quote somebody but I screwed up. I don't know how to delete comments. I guess this'll just sit here as proof of my stupidity until I figure it out.

 

[Fiz_The_Toaster]

So I work at a Subway and we get all sorts of customers every day.
Some are super cool and fun to chat with, others..... ech...
It was the middle of the lunch rush and I'm making sandwiches, nothing special, but this one guy, oh this one guy...
He tells me he wants lettuce, tomato, olives, green peppers, and sub sauce. I start putting the stuff on his sandwich and he decides he wants to put ALL the veggies on the sub. At this point I had only put the lettuce on the sub. Since he said he wanted all the veggies (including spinach) I removed a bit of lettuce. When customers ask for lettuce and spinach we do a half half mix. The customer got really pissed about this though and started fucking yelling like a madman: NO, DON'T REMOVE MY LETTUCE, WHAT ARE YOU DOING?
I try to explain to him how the sandwich recipe works and how if we put too much lettuce the sandwich just wont close properly as it will be over-filled. He barks at me more and orders me to put the all the lettuce back. Guy wants a shit ton of lettuce, not my problem if his sandwich will be too full when he tries to eat it. A lot of people order extra veggies (never this much though) so I thought whatever, not a big deal. I finish the sandwich and wrap the thing. Of course it was insanely full and I couldn't close it properly. In this scenario, we just double wrap the sandwich. Most people don't care as they ordered extra shit and knew the sandwiches would be super full. If you order double meat and double veggies in a sandwich it's just not possible to fit it all properly, so it gets messy. People love that messy shit. They know when they order extra stuff their sandwich risks over-filling and they are fine with that. This customer though...
He goes and sits down with his sandwich and unwraps it. Some of the veggies had fallen out of the sandwich, of course, and the meat was sliding out. Just like I told him it would if he put that much freakin' lettuce and spinach in his sandwich. Then the guy had the gull to come back to the counter and go in front of all the other customers in the lunch rush and complain about it. I think he spent a good 10 minutes yelling at the staff and telling them how much they sucked at their job before the manager finally calmed him down. In the end he just sat back down pouting and eating his sandwich.

Dude, I used to work at a Subway, and I know that feel.

I remember one guy biting my head off because I accidentally put mayo instead of mustard on his tune melt. Thankfully, the lady next to him ripped him a new one and called him an asshole while I was trying to figure out why anyone would get pissed about mayo being on a tuna melt.

I remember another time when there was a tomato shortage because of a nasty storm hitting florida and the guy got mad at me because our tomatoes sucked and that was all we had. I tried telling him the reason, but that didn't work. He eventually calmed down enough for me to finish making his sandwich, but not enough to not shut up about his damn tomatoes.

I have a lot of shitty customer stories from my time there. That's not to say I didn't have awesome ones. I remember one guy wanted to know when my final shift was since I was leaving, and he bought me a 12 pack of beer. He was awesome.

 

[Dr.Susse]

Well I only ever did retail for about a year and we don't often go super rude in Australia ,just dumb or arrogant.


The best story I have though is a man was checking his lottery tickets and I was scanning them. when a big win happens the machine doesn't show the amount won, discretion reasons mainly. So I tell him
"You've Won a major prize congrats."

So he replied

"Oh really....ok..."

He was either very rich or nothing could impress this man.

 

[kissthebottle]

With a decade of customer service under my belt, it's super super hard to pick maybe the top serious, number one supreme rude jerk customer to end all rude customers. They just come in so many different brands of asshole.

Recently at the pizza joint I work at: I would have to say it would be a particular "gentleman" who called up our store and threatened to come in and shoot all of us over us not letting him use an expired coupon. I would say a threat on my life is probably up there. My boss also handled the situation poorly which just made the situation even more uncomfortable. I live in a place full of entitled people who love to hoard guns and those sort of threats should be taken seriously.

The worst thing I have ever witnessed towards someone else:

I was on tour and we stopped at a Taco Bell/KFC combo store somewhere in like Georgia or something (somewhere in the middle of the south) and while waiting for my burritos, a lady comes up and starts raving at the poor, incredibly sweet cashier about how she and her husband got five chicken dinners a month ago and they sucked so she wanted her order today to be free...which...I shouldn't have to explain to you why that's the most ridiculous thing ever. The poor cashier tells her he doesn't think he can do that but he will go get the manager to which she mumbled that he was a "dumb *n-word*" under her breath. I go sit down and just see a lot of yelling and the asshole walks out with five free chicken dinners. The world got a little darker that day. Anytime an asshole gets their way it just makes me wish for a plague to purge the earth.

 

[kissthebottle]

So I work at a Subway and we get all sorts of customers every day.
(snip)

Dude, I used to work at a Subway, and I know that feel.

(snip)

Sub maker solidarity! I was an assistant manager at a Jimmy Johns. If I had a nickel for every time some indignant jerkoff would try and bark orders at me about how their sandwich needed to be made I would be able to buy a private island. People totally don't get that eating establishments have rules, and recipes and guidelines you gotta follow to make the food and there's some things you just aren't allowed to do. At JJ's sandwiches aren't allowed to get toasted. The ovens are for baking bread only and we constantly got berated by customers because we wouldn't toast their sandwiches or give them ingredients on the side save for mayo packets (another HUGE corporate mandated no-no).

It's worse since it was in Philly where sandwiches are extreme serious business. It's like, if you wanna real, official, hoagie, go to a mom and pop hoagie shop, and quit harassing underpaid chain sub shop employees.