(after 30 minutes of describing the difference between microsoft word & windows notepad)
Me: "so just right click on the desktop and click 'new --> microsoft word document'."
Mom: "ok I did that and nothing happened."
Me: (???) "Nothing happened? if you did what I said then there's a new document on your desktop. It will be called "New Microsoft Office Word Document"."
Mom: "Yeah that icon is there but when I open it it has some stuff from something I did before. Why does the new document have old stuff in it?"
Me: "Is it (description of the last time I had this conversation with her) that stuff?"
Mom: "Yeah, how did you know?"
Me: "The new document you *just* created should still be called NMOWD, but it will have a '2' after it, in parentheses."
Mom: "Yeah, like I said, there's nothing like that on my desktop"
Me: (wtf is she doing?) "ok, click somewhere random on your desktop then keep clicking 'n' on your keyboard until you find the new icon."
Mom: "do what? keep clicking 'n'?"
Me: "yes, just try it, you'll see what I mean."
Mom: "When I do that it cycles through some icons but I still don't have that one"
Me: "Ok... (directs her to the actual desktop folder), look for it in there."
(20 minutes later...)
Mom: "OH I found the file! it was behind my internet explorer the whole time!"
Me: *Sigh*
Mom: "How do I copy and paste again?"