Xbone grinding discs? Grindgate? + Green Screen of Death

[GoaThief]

There are numerous videos of the Xbone making a quite horrible sound when a disc is inserted. I don't know if the discs are getting damaged in the process but either way it doesn't sound healthy.

Could this be "Grindgate" or just a few unlucky customers? Going by the number of youtube videos, let alone comments and the fact the issue is global, this is looking pretty grim for early Xbone adopters.

Spoiler: Clicky for videos

This guy is on his second faulty console in 16 hours






This one made me laugh, at least some of the affected are keeping a sense of humour. Poor sods.

*EDIT*
There's this too which sounds even worse, not the drive however but started after an update. Little warning, it is quite loud!


Seems to be quite a few people on the Xbox support forums also complaining of these issues. Biggest current thread in the support section no less. Looks like grindgate could be quite big.

http://forums.xbox.com/xbox_forums/xbox_support/xbox_one_support/f/4269/t/1625602.aspx?PageIndex=1

*Update*

Users are now reporting about the Green Screen of Death, doesn't make for such interesting videos but it's also gaining traction at a fair old pace. Hope these don't result in a RRoD situation again, Sony needs stiff competition and I don't know if MS are in a sound enough position to take another large hit what with talk of the Xbox division being spun off.

For those curious, here it is plus Xbone support forum link

http://forums.xbox.com/xbox_forums/xbox_support/xbox_one_support/f/4269/t/1625560.aspx

 

[RJ 17]

Still yet further proof of why buying a new console once it's released is a bad idea. There's always going to be all sorts of issues that need to be worked out. Stuff like this is why I don't intend to pick up a new console until next summer, if not later.

 

[Chimpzy_v1legacy]

I might remember this wrong, but didn't Microsoft cheap out on the disc drives for the older 360 models, leading to scratched discs and unplayable games? Wouldn't surprise if they did so again.

Might just be some isolated cases tho.

Grindgate. Sounds kinda pervy for some reason.

 

[GoaThief]

Still yet further proof of why buying a new console once it's released is a bad idea.

Thing is, if nobody purchased them on launch then they wouldn't get made at all. Teething problems are expected but full-on faults like the above? Not so sure.

Grindgate. Sounds kinda pervy for some reason.

Haha. I likes!

 

[MysticSlayer]

Keep in mind, there is always at least a small percentage of people that will be getting defective systems, and the apparent number of people getting defective systems will go up with the higher number of people buying it within a smaller time interval. Given the number of people buying at launch, we should expect to see relatively more defective systems at once than we normally will, especially since it is in the stage where we can question the actual quality of the system.

Also keep in mind that both the WiiU and PS4 have had some launch problems where some systems didn't work, some people unintentionally bricked their system, etc. In the WiiU's case, it was nothing more than isolated incidents or people failing to follow instructions. In the PS4's case, at least as far as we know, it was again just isolated incidents within the range of unavoidable failure. Chances are the Xbox One is just going through that same phase.

Still, it is worth keeping an eye on. Right now there isn't a lot of news on this, and I'd imagine an official statement from Microsoft is at least a day away depending on how long it takes before CNET isn't the only one reporting on this. Regardless, I doubt this will harm Microsoft too much. No matter how defective their products are, they still do very well. Granted, they can generally hide behind a lower price (i.e. Xbox 360 was cheaper than PS3 and Windows PCs are cheaper than Macs), but they can't do that here. If a relatively high defective rate plagues the Xbox One, it will be interesting to see if people still support Microsoft as much as they normally do.

 

[Eve Charm]

Eh give it the benefit of the doubt right now. Whenever something is massed produced at the rate that they are pushing out million or so a month you'll have a small amount of hiccups. Also had the blue light on the PS4 and tablets on the Wii u not syncing.

 

[RJ 17]

Still yet further proof of why buying a new console once it's released is a bad idea.

Thing is, if nobody purchased them on launch then they wouldn't get made at all. Teething problems are expected but full-on faults like the above? Not so sure.

Well obviously someone has to buy the console when it's first released, but that doesn't change the fact that technical issues - as extreme as this or to lesser extents - are always to be expected. As such it remains a bad idea to get one when it's first released if you want to avoid having to deal with such issues.

There will always be people wanting to get the new console or game the moment it comes out just because it's new, all I'm saying is that stuff like this justifies the decision of those who prefer to wait.

 

[GoaThief]

Also had the blue light on the PS4 and tablets on the Wii u not syncing.

True, I'm not sure they were so widespead and consistent as this however. I certainly can't recall as many Youtube videos popping up in such a short amount of time for either of those. Saying that, could be that Xbone owners happen to be more inclined to use Youtube.

all I'm saying is that stuff like this justifies the decision of those who prefer to wait.

I very much agree, but that's a bit of a different spin to your first comment. Some people like myself are willing to take the risk of a few niggles along the way.

 

[Casual Shinji]

That has got to be the most horrifying sound to ever come out of a console. I got chills just listening to that.

That's thankfully one lauch issue I won't be dealing with.

 

[Church185]

While this is unfortunate for the people who ended up with faulty systems, I wouldn't get too worried until we see the failure rate. People were doomsaying about the PS4 as well, but so far the amount of faulty systems hasn't been outside of expected failure rated.

 

[GoaThief]

Some of the bigger gaming sites like Kotaku and Polygon have picked it up now and are running articles.

Will we have one on here soon? Be good to see if MS will comment officially as the press are getting involved.

 

[Diablo1099_v1legacy]

Didn't the last Xbox also have an issue like this is the machine was moved slightly while operational?

 

[Church185]

Didn't the last Xbox also have an issue like this is the machine was moved slightly while operational?

Yeah, circle scratches were a thing, and the Elite models who were less susceptible to the RRoD had disc drives that would usually go out on them 3 or so years in. I made quite a bit money replacing disc drives cheaply for my friends. Microsoft was trying to charge $99 to get your console serviced.

 

[FrozenLaughs]

Still yet further proof of why buying a new console once it's released is a bad idea.

Thing is, if nobody purchased them on launch then they wouldn't get made at all. Teething problems are expected but full-on faults like the above? Not so sure.

Man you sure are adamant about defending Launch consoles. They wouldn't get made? Hyperbole. Again. It doesn't matter who's console; if they produced one million consoles and zero sold on day one, what would happen?

They'd sell on day two. They'd sell on day seven. They'd sell on day thirty. Market analysts look for trends and patterns when the decision to produce more hardware is in question.

And why is the HDMI and various faults with the PS4 (your console of choice) a "teething problem" but a disk drive problem on the Xbone a "full on fault"? Broken is broken.

 

[EternallyBored]

Still yet further proof of why buying a new console once it's released is a bad idea.

Thing is, if nobody purchased them on launch then they wouldn't get made at all. Teething problems are expected but full-on faults like the above? Not so sure.

Well obviously someone has to buy the console when it's first released, but that doesn't change the fact that technical issues - as extreme as this or to lesser extents - are always to be expected. As such it remains a bad idea to get one when it's first released if you want to avoid having to deal with such issues.

There will always be people wanting to get the new console or game the moment it comes out just because it's new, all I'm saying is that stuff like this justifies the decision of those who prefer to wait.

depends if the issue is endemic or not, with standard hardware failure rates for almost all consumer electronics, if this isn't a widespread issue then it's not something waiting will help much. If not the disk drive then something else will fail, there are people buying brand new 360s and PS3s right now that are bricked right out of the box, time won't fix the standard fail rate for hardware, that's an issue with any complex device in general.

Now if this isn't a standard hardware failure problem, and a much greater number than normal are being effected, then yes, you're right, the best strategy would be to wait for them to get their shit sorted out.

Contrary to what some cynical people thought would happen in the PS4 threads, I will repeat my sentiments from there. It's still too early to tell if this is standard device failure rates, or a massive problem a la another RROD. The PS4 problems seemed to mostly stem from a bad batch that Amazon got, hopefully here the issue is similar. The factory might have just received a small bad batch of disc drives that slipped through the QA process due to the volume of consoles being produced.

Still, sucks to get a bricked console right out of the box, whether you buy it now or a year from now, brand new broken consoles are a sucky experience. Man I can't imagine the looks on kids faces who get a bricked console for Christmas, I'd imagine it's like telling them Santa Claus died on the way to your house, and killed your dog with his sled.

 

[GoaThief]

They'd sell on day two. They'd sell on day seven. They'd sell on day thirty...

I'm not quite sure what you're trying to argue here, your hypothetical is a little odd. Early adopters are early adopters, without them a console launch would fail and they wouldn't get made. It's that simple and it's not hyperbole.

And why is the HDMI and various faults with the PS4 (your console of choice) a "teething problem"

Bent pins on a HDMI cable is a teething problem and easily fixable. A sub 1% failure rate with quick replacement supply is pretty normal.

but a disk drive problem on the Xbone a "full on fault"? Broken is broken.

So all faults are the same? False equivalency. Aside from that, it's the amount of videos and the like which have sprung up in a short amount of time which seems to imply this is more widespread than the PS4's and Wii U's issues. I've already said as much above, did you miss that part?

I hope it's not the case, we'll have to see.

 

[FrozenLaughs]

I'm not quite sure what you're trying to argue here, your hypothetical is a little odd. Early adopters are early adopters, without them a console launch would fail and they wouldn't get made. It's that simple.

So all faults are the same? False equivalency. Aside from that, it's the amount of videos and the like which have sprung up which seem to imply this is more widespread than the PS4's and Wii U's issues. I've already said as much above, did you miss that part?

I hope it's not the case, we'll have to see.

There is no such thing as a failed console launch. Period. Ever. They get built before a single console is sold. High or low sales on day one do nothing to effect that. Further down the road, when it comes time to produce additional consoles to match market demand is when those numbers matter.

I find your comment about the "amount of videos and the like that have sprung up" to be highly questionable when you (an admitted PS4 early adaptor) created an entire topic just to post some of those videos. Did you get an Xbone also? (I'm just curious) or is this just you trying to create a little extra justification for your launch purchase last week?

 

[Roxas1359]

Well let's hope that the consoles can get fixed. It would be hypocritical to mock the Xbox One when the PS4 and Wii U had hardware problems at launch. This only becomes and issue if the same problem persists over the course of the console's life.
Although that sound *shivers* it's so disheartening. Hope people are able to get their money's worth.

 

[Mr Fixit]

Hmm my original Xbox started making sounds like that after years & years of playing & only with certain games. All of the new consoles are going to have a few issues, but damn that sounds bad.