30+ hours (almost 5 days,over)to get what i paid for, congratulations Origin...

[Mekado]

This is getting frankly stupid.I bought the old republic and some gametime yesterday morning and i'm yet to receive anything at all.My best friend irl convinced me to play and even though i didn't think 80$ was very reasonable (the game is fun, but it's not revolutionary) i bought it anyways. They charged my credit card 30 seconds after purchase but they can't send me a code within 24 hours ? what kind of backwoods service is that ? every other mmo in the world gets you online within 30 minutes of taking your money...

Asked the very unhelpful live chat techs, nobody knows anything and aside from offering me discount coupons left and right they don't have any answers and keep on "it's processing" , stuff your discount coupons, like i'd ever do business with you people again...

Sorry for venting but this is getting enraging, and frankly i'm starting to think about just calling mastercard and cancelling all this, origin is discouraging me from playing a bioware game (good work EA! )

 

[TakeyB0y2]

Goodness. Hopefully they don't mean 24 BUSINESS hours, because it's the weekend and that would mean you'd have to wait until monday.

Also, never heard of a process like that, having to wait several hours for a code after you pay.

 

[Mekado]

Goodness. Hopefully they don't mean 24 BUSINESS hours, because it's the weekend and that would mean you'd have to wait until monday.

Also, never heard of a process like that, having to wait several hours for a code after you pay.

Neither did i, 30+ hours to manufacture an authorization code ? no wonder the old republic's numbers are so-so if we have to go through Origin's worse-than-awful service...

 

[MammothBlade]

Goodness. Hopefully they don't mean 24 BUSINESS hours, because it's the weekend and that would mean you'd have to wait until monday.

Also, never heard of a process like that, having to wait several hours for a code after you pay.

Business hours don't exist on the internet... surely? What, are EA like paypal and actually wait for your payment to clear the bank before they'll send you anything?

If nothing within 48 hours, go back to the damn live chat help techs, whatever, threaten to cancel your card if they don't do f**king something and give you a proper answer.

 

[MrTub]

I got my code the instant I bought the game and it was during a weekend. But I guess I was lucky :/ Seems a bit odd that they need to wait up to 24h.

I personally prefer Origin since I can download all my games at 11Mbyte/s while with steam Im lucky if I reach 1Mbyte/s.

 

[Xpheyel]

EA is a big company and I'm sure they are very busy. Stop being an entitled gamer and wait.

Seriously though, good luck.

 

[Mekado]

EA is a big company and I'm sure they are very busy. Stop being an entitled gamer and wait.

Seriously though, good luck.

I misread the irony there for a second

Wtf entitled ? yeah i'm actually entitled to get what i pai....oh wait, joke right

I got my code the instant I bought the game and it was during a weekend. But I guess I was lucky :/ Seems a bit odd that they need to wait up to 24h.

I personally prefer Origin since I can download all my games at 11Mbyte/s while with steam Im lucky if I reach 1Mbyte/s.

They told me up to 48, it's already been 30hours, i told them if i didn't have my code in the next few hours i cancel all this sh**.

I was already reluctant to pay so much for that game, if it's going to be a hassle on top of being expensive then fu** all this

 

[MrTub]

EA is a big company and I'm sure they are very busy. Stop being an entitled gamer and wait.

Seriously though, good luck.

I misread the irony there for a second

Wtf entitled ? yeah i'm actually entitled to get what i pai....oh wait, joke right

I got my code the instant I bought the game and it was during a weekend. But I guess I was lucky :/ Seems a bit odd that they need to wait up to 24h.

I personally prefer Origin since I can download all my games at 11Mbyte/s while with steam Im lucky if I reach 1Mbyte/s.

They told me up to 48, it's already been 30hours, i told them if i didn't have my code in the next few hours i cancel all this sh**.

I was already reluctant to pay so much for that game, if it's going to be a hassle on top of it then fu** all this

Yeah I can understand that. Did you buy collector edition or something?
Since shouldn't it cost around 49$?

 

[Mekado]

EA is a big company and I'm sure they are very busy. Stop being an entitled gamer and wait.

Seriously though, good luck.

I misread the irony there for a second

Wtf entitled ? yeah i'm actually entitled to get what i pai....oh wait, joke right

I got my code the instant I bought the game and it was during a weekend. But I guess I was lucky :/ Seems a bit odd that they need to wait up to 24h.

I personally prefer Origin since I can download all my games at 11Mbyte/s while with steam Im lucky if I reach 1Mbyte/s.

They told me up to 48, it's already been 30hours, i told them if i didn't have my code in the next few hours i cancel all this sh**.

I was already reluctant to pay so much for that game, if it's going to be a hassle on top of it then fu** all this

Yeah I can understand that. Did you buy collector edition or something?
Since shouldn't it cost around 49$?

50$ for the game + 30$ for 2 months extra

 

[MrTub]

EA is a big company and I'm sure they are very busy. Stop being an entitled gamer and wait.

Seriously though, good luck.

I misread the irony there for a second

Wtf entitled ? yeah i'm actually entitled to get what i pai....oh wait, joke right

I got my code the instant I bought the game and it was during a weekend. But I guess I was lucky :/ Seems a bit odd that they need to wait up to 24h.

I personally prefer Origin since I can download all my games at 11Mbyte/s while with steam Im lucky if I reach 1Mbyte/s.

They told me up to 48, it's already been 30hours, i told them if i didn't have my code in the next few hours i cancel all this sh**.

I was already reluctant to pay so much for that game, if it's going to be a hassle on top of it then fu** all this

Yeah I can understand that. Did you buy collector edition or something?
Since shouldn't it cost around 49$?

50$ for the game + 30$ for 2 months extra

Well you get a month for free, so why not try it before buying extra time ? =)

 

[Mekado]

EA is a big company and I'm sure they are very busy. Stop being an entitled gamer and wait.

Seriously though, good luck.

I misread the irony there for a second

Wtf entitled ? yeah i'm actually entitled to get what i pai....oh wait, joke right

I got my code the instant I bought the game and it was during a weekend. But I guess I was lucky :/ Seems a bit odd that they need to wait up to 24h.

I personally prefer Origin since I can download all my games at 11Mbyte/s while with steam Im lucky if I reach 1Mbyte/s.

They told me up to 48, it's already been 30hours, i told them if i didn't have my code in the next few hours i cancel all this sh**.

I was already reluctant to pay so much for that game, if it's going to be a hassle on top of it then fu** all this

Yeah I can understand that. Did you buy collector edition or something?
Since shouldn't it cost around 49$?

50$ for the game + 30$ for 2 months extra

Well you get a month for free, so why not try it before buying extra time ? =)

I actually tried it on a friend's account for about a week, his computer was dead. I figured it was worth at least 3 months, not so sure about it now though

 

[Mekado]

Live chat techs being as unhelpful as ever;

Chinmay: I apologize for the inconvenience caused because of this. The order delayed due to some technical issue with the tool. It is now under process and you will get the game soon on your email account.
you: yeah i've been told "soon" since yesterday, it's too long i want a refund now i'll go buy it at the store
you: i would have bought it at the store yesterday if i had known it would be this long via origin
Chinmay: Not like that exactly. Yesterday the tool was down and not working properly.
you: whatever the reason, 32hours+ for a code for a digital download is not acceptable
Chinmay: If you want a refund, you will have to contact us again after some time as I said you that it is under process now.
you: you won't refund me ?
Chinmay: We will be able to refund only after the status gets changed from Under process.
you: and when exactly is that going to be ? i've been told "it's in process" since yesterday 11am
Chinmay: The tool started working now and it will be changed soon.
Chinmay: I really apologize for the inconvenience you faced .
you: this is really abysmal service (not you, origin)
you: if i don't have my code within the next few hours, i'm calling mastercard to cancel, since you can't even refund me
Chinmay: I understand and I really appreciate your time and patience.
Chinmay: As a valued customer, I would like to give you 15% origin discount code.
you: No thanks, i just want what i paid for before even thinking about doing future business with origin again

Beyond appalling.

 

[Tuesday Night Fever]

Chinmay: As a valued customer, I would like to give you 15% origin discount code.
you: No thanks, i just want what i paid for before even thinking about doing future business with origin again

Beyond appalling.

Bravo, good sir! I hate when companies do that to try and lure people back in to a dysfunctional service.

 

[MrTub]

Chinmay: As a valued customer, I would like to give you 15% origin discount code.
you: No thanks, i just want what i paid for before even thinking about doing future business with origin again

Beyond appalling.

Bravo, good sir! I hate when companies do that to try and lure people back in to a dysfunctional service.

You get a 15% discount ever time you contact their support, I've gotten two just because a demo wasnt working cause of sli and a problem I had with dlc for first mass effect

 

[Tuesday Night Fever]

You get a 15% discount ever time you contact their support, I've gotten two just because a demo wasnt working cause of sli and a problem I had with dlc for first mass effect

And for a case like Mekado's, I applaud turning it down. I can understand getting the 15% coupons for your situations, since they were inconveniences. But Mekado's case, in my opinion, goes beyond well beyond inconvenient since they took his money and gave him nothing in return.

 

[Mekado]

You get a 15% discount ever time you contact their support, I've gotten two just because a demo wasnt working cause of sli and a problem I had with dlc for first mass effect

And for a case like Mekado's, I applaud turning it down. I can understand getting the 15% coupons for your situations, since they were inconveniences. But Mekado's case, in my opinion, goes beyond well beyond inconvenient since they took his money and gave him nothing in return.

I'm gonna be honest, i would have taken it if i had any intention whatsoever of buying anything through origin again, but since this "technical malfunction" showed me the quality of the support they can forget about getting anymore of my money, ever.No mass effect 3 either,nothing that requires origin.

"tech people" that can't fix a major issue within 2 days (although they were able to take my money within seconds, strange), no clear directions to their customers. very unhelpful "tech" staff, no refunds offered , these are the hallmarks of shyster companies not giving a flying fu** about service.

Oh wait...EA , i guess i should have expected that.I was a fool thinking they may try to make it easy for people to sub to one of their games.

Also, dunno if it's just me but the whole support being done out of EA Shenzhen dosen't instill a bit of trust, can i PLEASE talk to someone from the USA/Canada/EU ?

 

[Mekado]

That's nice, i now got told by e-mail my purchase was under review by the "fraud department"

I checked EA forums and it seems there's a LOT of people with the same issue, strangely being told the same answers (fraud dept, 24-48hrs,refusal to refund,etc)

What the hell kind of company is this, i wouldn't even expect that kind of business ethics from a 4-employee indie company, and yet this happens at EA, arguably the biggest player in the game ?

Shame, such shame...

http://forum.ea.com/eaforum/forums/show/3918.page

 

[Mekado]

EA is like a headless giant. Everyone is ordered to do their shit, but there's no one making sure anything actually gets done.

Also the giant is evil and heartless. And made of shit-infused garbage. And just bad. BAD GIANT!

Seriously though, it's pretty much common knowledge that like 90% of people working at EA, especially the "support", aren't really authorized or trained to actually help with anything. Their primary purpose is to just make you believe that they offer any service at all. It's true, if I could figure out how to attach pics into the forum, I would show you a chat log from a former employee there. EA is horrible.

Yeah, i just assumed that someone, somewhere knew what he was doing, i guess i was mistaken, this is beyond horrible service...

I can imagine the call (chat) center with everyone yelling and the call center manager just saying "fu** it, tell them all their order is in the fraud dept , no eta" until someone at EA HQ wakes up...