AH HA!!! [http://www.meanwhileinamerica.com/wp-content/uploads/2010/09/road-theres-your-problem.jpg]Mekado said:
i went trough the ToR website, no Origin failgasm needed, had my code and account set up in like 5 minutes
30+ hours (almost 5 days,over)to get what i paid for, congratulations Origin...
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i went trough the ToR website, no Origin failgasm needed, had my code and account set up in like 5 minutes
At this point I'd simply call the issuing bank the card is through and contest the charges by claiming you never received the product you paid for. There is simply no excuse to do business in the manner that has taken place by EA as described in this thread (and many more on the EA forums).
Any reputable company would suspend orders all together and not take your money at all if they knew they were having the issues described. EA, however, is continuing to take people's money knowing full well that they are unable to deliver the promised goods in the time expected by the customer.
It's sad this happened to you. SWTOR is a hell of a fun game and so far I've been extremely lucky in having a smooth experience. However, if our situations were reversed you can bet it would be a long damn time before EA or Bioware saw another penny of my money in the future.
Any reputable company would suspend orders all together and not take your money at all if they knew they were having the issues described. EA, however, is continuing to take people's money knowing full well that they are unable to deliver the promised goods in the time expected by the customer.
It's sad this happened to you. SWTOR is a hell of a fun game and so far I've been extremely lucky in having a smooth experience. However, if our situations were reversed you can bet it would be a long damn time before EA or Bioware saw another penny of my money in the future.
Hmm you see, that's strange, i went through the old republic website and at the end it sent me to origin...Kitsuna10060 said:
I might be petty, but telling me my purchase (which was registered by my cc company 30 seconds afterwards) was under review by the fraud department was adding insult to injury.Xanthious said:
Who's frauding who ?
The amount of times I've heard (and admitedly used - if you can't beat 'em...) that "the new tool isn't working" excuse. Oh the specifics change, if it isn't a new tool it's a new person, or maybe the system was just down yesterday, but whatever it is it's back to normal now and your problem is in the proper system.
Bullshit.
If the computer had been down, if the system had suffered some sort of catastrophic error, then either the whole thing woud be down and wiped and you would need to contact support again (ok it is possible al the data could be manualy entered again, but it's funny how that happens in 20 minutes when it would take closer to 2000) or the sale would never have gone through and you wouldn't have been charged. And any system that doesn't let a human cancel it, manually progress it, shuffle it around or refund it needs a serious look at; your order is perfectly capable of being refunded while it's being processed, EA are just hoping that it'll sort itself out and you'll piss off and leave them and their (your) money alone.
EA are assuming you're stupid enough for them to lie straight to your face and for you to humbly offer your money again and again until they deem to take it, no game is worth that, not even 3 months of a game until the time is up and you refuse to deal with them again: no amount of whining and shouting will ever reach the people responsible, you'll blow it all out against the support tech unlucky enough to get your call or message, so demand your money back, demand the whole process reversed, and know that some part of that money will be comming out of the too-big bonus of one of the people who let EA get to the state where you flat out do not receive the goods you've paid for.
Oh, and well done. Well done for letting everyone know just how bad, how poorly optimised just how fucking lazy this whole system is.
Bullshit.
If the computer had been down, if the system had suffered some sort of catastrophic error, then either the whole thing woud be down and wiped and you would need to contact support again (ok it is possible al the data could be manualy entered again, but it's funny how that happens in 20 minutes when it would take closer to 2000) or the sale would never have gone through and you wouldn't have been charged. And any system that doesn't let a human cancel it, manually progress it, shuffle it around or refund it needs a serious look at; your order is perfectly capable of being refunded while it's being processed, EA are just hoping that it'll sort itself out and you'll piss off and leave them and their (your) money alone.
EA are assuming you're stupid enough for them to lie straight to your face and for you to humbly offer your money again and again until they deem to take it, no game is worth that, not even 3 months of a game until the time is up and you refuse to deal with them again: no amount of whining and shouting will ever reach the people responsible, you'll blow it all out against the support tech unlucky enough to get your call or message, so demand your money back, demand the whole process reversed, and know that some part of that money will be comming out of the too-big bonus of one of the people who let EA get to the state where you flat out do not receive the goods you've paid for.
Oh, and well done. Well done for letting everyone know just how bad, how poorly optimised just how fucking lazy this whole system is.
weird .... it let me download right off the ToR web site, there was no mention of Origin at allMekado said:
Yea they should've learned from steam to not have a customers service that you can chat with or call. Steam is the master of ignoring their consumer base. You have a problem with a game? E-mail service only. Oh yea and for them to read and reply it can take up to 48 hours. Oh and if you get a copy paste response, have fun with that by writing to them again waiting another 24-48 hours.Jodah said:
Take the OP's chat log and apply it to how it would've worked on steam.
It would equate to about 6 exchanges (6 pairs of times when the chat changes from Rep to OP)
that would be at least 144 hours and at the most 288 hours.
Oh and the problems that rise up on steam, what does steam have to say? You get 1 refund, and one refund ever, and even then it has to be under special circumstances. What's that the game isn't working (see: Brink, Rage, Oddworld games, Rainbow Six Vegas)? Steam Policy: Tough Luck.
Yea, super great policy to live up to.
Edit: Here is my person experience with Steam's oh so fast customer service.
What are you talking about? I LOVE Origin, it makes not buying EA's games so much easier when they're not on Steam!
Well, a copy-pasted answer in live chat or in e-mail ain't very different...Rednog said:
Steam at least dosen't "la la la,i can't hear you, there's no problem, la la la" head in the sand kind of thing, they never did with me anyways.I know where i'll be directing my online purchases...
I've never been a big believer of boycotts but this kind of legit customer treatment is unnaceptable. There is no way i'm going to be sending any of my money to a company that thinks it's remotely ok to treat paying people like that. You can whine and cry all you want about piracy, try starting by getting your act together. Talking to support is pretty much a Eliza "still processing, no eta, no refund, no idea...would you like a coupon?"
This is beyond ridiculous.
See, its funny, because while it took them five hours to get to me, I happened to be online when I did get a reply back. Then I proceeded to actually have an email exchange with them, with me getting replies in five minutes for a full two hours.Rednog said:
Granted, it took them a long while, but the person I was speaking to at least got me my game. Seven hours shouldn't be that hard to beat. EA has managed to actually fail that.
I don't get this criticism, you know Valve doesn't offer their games on other digital distributions right? Seriously go find Portal 2 on Direct 2 Drive or Green Man Gaming...etc.TheYellowCellPhone said:
The don't have it, why? Because Valves makes their games exclusive to steam. So why is it that EA gets so much flak for Origin, they are pretty much doing the same thing.
Better start planning that freak out in advance, that way it's epic enough that the internet can't fault you for thinking the ME3 launch might go anywhere better than horrible. I suggest picking up an old PC and making a video of you throwing "Your Computer" out the window, that gets views every time.Tyranicus said:
When people talk about bloated bureacracy, this is the kind of thing their refering to. The company is so big, horribly layered, incompetently managemed and inflexible that this event is a natural outcome.Daverson said:
Of course, it would help if their much-toted digital distribution service actually worked properly. Origin is the single only program I know of that causes Windows Aero to spaz out and stop working while it's running.
dogstile said:
Time stamps from my problem.
Not much else to say, you had a good experience with Steam's support, I did not.
OP had a bad experience with Origin's customer service, I did not.
Point being everyone suddenly shouldn't throw Origin under the bus and decry it as the worst service in the world ever. Yea they're having problem, but Steam has had problems too but no one is calling for a lynching of Valve, so why is there a double standard with Origin? Because every one loves Valve so it's ok to overlook their faults, but everyone hates EA so blow their problems up a hundred fold.
Yeah, buying TOR digitally is notoriously difficult and stupid. Almost as much as buying DLC for Bioware games.Mekado said:
I had a similar situation. Well, similar in the fact that I got screwed.
Those fuckers stole $3 from me. Tried to buy "bioware points" to buy Arrival, three times it said it couldn't charge my card, yet they charged $1 from it for each failed attempt. Yeah, it was only three dollars, but fuck it, those were three dollars they shouldn't have fucking charged in the first place.
Goddamn thieves.
And don't get me started on Spore. That game's damn DRM caused the game to not work for me. Used up all the "install credits" trying to install the game. Had to connect to the internet and I had dial-up. When I managed to contact support, they basically told me to buy the game again.
Fuck EA.
This is exactly why I bought a hard copy of TOR and avoided Origin. Well, that and the spyware. I've heard nothing but horror stories about EA's Origin. As hyped as I was for TOR, I wouldn't have bought it if it were Origin exclusive. It hurts me enough already knowing I'm subscribed to EA, I refused to allow their spyware onto my computer to boot.
Same, sadly I've seen at least another person complain about it on MMO-Champion. As for contacting EA Customer Support... well... I'm gonna let mr. Oatmeal take this one:TakeyB0y2 said:
http://theoatmeal.com/comics/customer_service
I'd suggest calling them, that might get you there faster. It will at least hopefully give you someone who can speak English, cause the staff working their chat can't type it to save their life. I see you're in Canada, so you can call the US number for free via Skype (don't need any Skype credit or anything, I've tried it myself): 1-855-467-9867
Good luck mate. And always remember, think twenty seven steps ahead when dealing with things that might result in a situation where you need to communicate with EA CS *shudders at flashbacks*
Actually, you can now buy Valve's entire catalog from Impulse. Granted, you still need to register them on Steam, but that's the same thing for a lot of EA's new games. You can buy them elsewhere, but you still need Origin.Rednog said: