6 red lights

[JC123]

My 360 has been in constant use usually 5 nights a week on average, sometimes up to 12 hours straight on weekends when I have friends over. Been in service since November 2006, no failures.

You know it's a sad state of affairs when people are bragging about actually being able to use their machine and not have it fail.

How can such a ridiculously high percentage of failure not be cause for complete overhaul of the product AND the staff responsible? As pointed out above, there's a percentage of failure or other trouble that's aimed for in any business. Motorolla (and with phones I assume they'd be working on similar acceptable defect rates) work on what they call "Six Sigma", which is around 3.4 defects per million acceptable (that's from memory & a quick google though, so the number might be different). Either way, 10% in hardware is extraordinarily high.

With the number of cases I've seen personally, compared to the number owning 360's, either my friends and family fall into some ridiculously unbalanced stat pool (who knows, maybe all young Australians are doing something that makes them more susceptible to RRoD) or the actual failure stats are worse than they're reporting. A friend who works at EB was saying he thinks somewhere between 1 in 6 and 1 in 3 of the ones they sell have issues (and thats only what he hears about).

At 10%, that would be worth cutting off supply for a period, isolating the problem and completely resolving it. And yet they don't seem to be doing much to fix the problem, more just pumping them out when they need to. Wouldn't you be concerned about cost of repair, disputes, etc?

 

[shatnershaman]

So the PS2 should have been canceled too?

 

[shadow skill]

So the PS2 should have been canceled too?

Ps2 most likely had a failure rate that was not as high as this console, besides people went ahead and sued Sony insstead of just punching themselves in the face over and over again.

 

[shatnershaman]

So the PS2 should have been canceled too?

Ps2 most likely had a failure rate that was not as high as this console, besides people went ahead and sued Sony insstead of just punching themselves in the face over and over again.

Maybe but it was 20% which is more than that magic 10% stop making it number

 

[cleverlymadeup]

At 10%, that would be worth cutting off supply for a period, isolating the problem and completely resolving it. And yet they don't seem to be doing much to fix the problem, more just pumping them out when they need to. Wouldn't you be concerned about cost of repair, disputes, etc?

i used to work for a parts supplier for the big four automakers, if we had 10% bad parts, that weren't a casting issue and beyond our control, then they would pull the whole like and 100% manual inspection and probly threaten to pull our contract

microsoft is starting to lose my trust.

they had your trust in the first place?

i personally only use microsoft products cause i have to, not cause i want to and that's only the operating system

 

[cleverlymadeup]

So the PS2 should have been canceled too?

Ps2 most likely had a failure rate that was not as high as this console, besides people went ahead and sued Sony insstead of just punching themselves in the face over and over again.

Maybe but it was 20% which is more than that magic 10% stop making it number

by most accounts the 360 is at over 20% as well, as far as i can tell they only judge by the calls they receive from ppl calling xbox support, they aren't counting places like eb/gamestop or futureshop/bestbuy that have their own in-store exchange warranty because those numbers are done differently and it's a different type of return

 

[shadow skill]

Where are you getting this number from Shatner?

 

[shatnershaman]

Where are you getting this number from Shatner?

Same place as the 360 failure rates people are getting it from surveys of local friends and family and biased forum posts There are no official numbers like there is no official 360 failure rate numbers.

 

[AlphaWolf13]

Microsoft rocks with the whole 33% failure rate. This console has been announced the worst console ever, stability wise =D

 

[shadow skill]

Right because places like Gamestop have no say in the matter. So really it's not the same place, not even close. It has to be serious if a retailer is going to comment on the failure rate of any particular product. While they may not be the most accurate source they carry a bit more weight than any surveys of individuls friends.

 

[cleverlymadeup]

Where are you getting this number from Shatner?

Same place as the 360 failure rates people are getting it from surveys of local friends and family and biased forum posts There are no official numbers like there is no official 360 failure rate numbers.

actually there is several conflicting sets of numbers out there, the consumerist had an article about it and m$ claimed around 10% other places went as high as 33%, including one source in the manufacturing plant

so when i claim the numbers they are best guesses from credible sources and not the from between the desks of left and right cheek

 

[shatnershaman]

http://www.engadget.com/2008/02/14/xbox-360-failure-rate-at-16/

33>16
16>Acceptable

Happy?

 

[Kehan Wann]

At 10%, that would be worth cutting off supply for a period, isolating the problem and completely resolving it. And yet they don't seem to be doing much to fix the problem, more just pumping them out when they need to. Wouldn't you be concerned about cost of repair, disputes, etc?

i used to work for a parts supplier for the big four automakers, if we had 10% bad parts, that weren't a casting issue and beyond our control, then they would pull the whole like and 100% manual inspection and probly threaten to pull our contract

microsoft is starting to lose my trust.

they had your trust in the first place?

i personally only use microsoft products cause i have to, not cause i want to and that's only the operating system

well i would use linux if my computer would run it

 

[cleverlymadeup]

well i would use linux if my computer would run it

ummm it would, a 486 can run linux and pretty fast too

i've been running linux on one of my pcs for almost 10 years now, used it exclusively for about 6 years, just didn't have a lot of games, i had the doom/quake series and alpha centauri but not much else, which really sucked but there was always consoles

 

[L.B. Jeffries]

Some techs did an article on this for Gamasutra recently:

http://www.gamasutra.com/php-bin/news_index.php?story=18975

"Lewis asserts that the problem was due to Microsoft choosing to design a key graphics chip internally, rather than using an established chip ASIC (application-specific integrated circuit) vendor.

Lewis further claims that once problems with the chip were identified Microsoft decided to approach an unnamed ASIC vendor (rumored to be ATI Technologies) in the U.S. to redesign the chip, so that it was less prone to overheating."

 

[Dante_Alucard]

NO wonder xbox has so many sales. You have to keep buying new games to replace the "ringed games" and the red ring of death consoles. I wonder what the numbers would be if the took out the double bought games and consoles?

 

[shatnershaman]

NO wonder xbox has so many sales. You have to keep buying new games to replace the "ringed games" and the red ring of death consoles. I wonder what the numbers would be if the took out the double bought games and consoles?

Its called a 3 year warranty.

 

[Kehan Wann]

NO wonder xbox has so many sales. You have to keep buying new games to replace the "ringed games" and the red ring of death consoles. I wonder what the numbers would be if the took out the double bought games and consoles?

if you were stupid enough to buy a new counsel without using the 3 year warranty you deserve to have been shafted

 

[Kehan Wann]

well i would use linux if my computer would run it

ummm it would, a 486 can run linux and pretty fast too

i've been running linux on one of my pcs for almost 10 years now, used it exclusively for about 6 years, just didn't have a lot of games, i had the doom/quake series and alpha centauri but not much else, which really sucked but there was always consoles

i know its just not alot of people i know use linux and when i put the ubuntu OS on my computer there were alot of problems because of my computer not the OS.

 

[Andaxay]

I've had my 360 nearly a year now, and no problems as of yet (fingers crossed). I'm lucky in the sense that if it does red-ring, or any problems, really, I can take it to work and they'll sort out a replacement for me. Problem is, we've had very little/ no replacement stock in the last couple of weeks, so I'm hoping if it does break down, it'll conveniently do it when we have the stock.

A relative of mine had his three lights of happiness after 18 months of owning it, he switched it for an Elite, which are supposed to be a lot more reliable. He himself has had no problems, but we had an Elite brought back at work recently that was red-ringing. It was the first one I'd ever seen, so they seem to be the more reliable machines, compared with the millions of Premiums we've had back. I do wonder if this new Pro machine is any more reliable than the Premiums.