Another PS3, Another Problem

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BehattedWanderer

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Jun 24, 2009
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An old fat 40 gig, you say? Why wouldn't you just get a slim with a significantly larger space, copy the HDD data from one to the other, and then not have to drop 300 more dollars on fixing one of the buggiest versions of the console?
 

StarCecil

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Feb 28, 2010
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EcoEclipse said:
StarCecil said:
There is no reason I should have three PS3s fail from 2007 until now, including the latest one that lasted 7 months.
You're right. There is no reason. It's more bad luck than anything, really. Have they all been the same model? My PS3 is a launch model that has stood the test of time very well. I don't know how well the Slims hold up.

Maybe rather than asking for a free repair, you could ask for a discount. Like frequent flier miles or something. (I'm not actually sure how those work.)
I may see if I can arrange a discount on a trade-in, but that's a fallback plan.

The problem, at least the way I see it, is that this isn't a case of "bad luck" in the conventional sense. My PS3 is a fat 40gig I got in late 2007 so I don't know if that qualifies as a launch model or not.

Now, I say it's not "bad luck" because the reason for, I'd estimate, 90% of the PS3's problems (that's all of them, not just mine) is that Sony decided to go cheap where it counts for longevity. I'm not a computer tech, so my understanding is fairly limited but it goes like this:

Sony decided to use cheap thermal paste and did a fairly poor job of applying it. Because of this, regular use of your console (that is, any and all use) generates heat (as is normal) but this heat results in increased internal wear of parts that should not experience any wear whatsoever. Namely, the solder joints that connect the CPU/GPU to the motherboard crack from heat stress and this results in an inability to connect with those components, and this results in a YLOD.

This guy does a better job of explaining it since he's a computer tech:


Now, the end problem is that every PS3 console is susceptible to malfunction. That's natural, right? However, the malfunctions they are susceptible to should not at all be possible. I can think of a few PC manufacturers who experienced the same problem and issued recalls for those products. I think, I'm not positive so don't quote me, that Microsoft had the same problem with the RROD and fixed the issue in later production runs.
 

StarCecil

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BehattedWanderer said:
An old fat 40 gig, you say? Why wouldn't you just get a slim with a significantly larger space, copy the HDD data from one to the other, and then not have to drop 300 more dollars on fixing one of the buggiest versions of the console?
Cost and principle. I'll probably do that if Sony doesn't budge. However, if I can get them to fix my console without charging again, then we'll do that instead. I paid good money for this system and I expect it to work. By just buying another console and calling it a day, Sony more or less gets away with putting out a defective product.
 

zelda2fanboy

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Oct 6, 2009
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Buy the extended warranty. It's what I did and the sucker has yet to bite the dust and I play it every day. It's like magic. Same thing happened with my 360. "I hear these break, better put some money down on insurance..." and nothing.
 

Blazing Steel

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My original release model lasted just over 3 years before dying of what I assumed was old age. Bought a new slim with a years warranty. Lasted 14 months. Rung up Sony and they sent me a replacement the next day. No idea why they want you to fork out that much.
 

StarCecil

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zelda2fanboy said:
Buy the extended warranty. It's what I did and the sucker has yet to bite the dust and I play it every day. It's like magic. Same thing happened with my 360. "I hear these break, better put some money down on insurance..." and nothing.
That would have been smart if I had done it several years ago, but even Sony, as they did then, will tout how low their failure rates are. Besides, I don't think warranty magic would have helped here. And, anyways, I think any extended warranty from 2007 will be ended by now, right?

Blazing Steel said:
My original release model lasted just over 3 years before dying of what I assumed was old age. Bought a new slim with a years warranty. Lasted 14 months. Rung up Sony and they sent me a replacement the next day. No idea why they want you to fork out that much.
They do have a one-time free repair, though I asked for that last time. Maybe they were just feeling generous for you? I would think they'd say "OK" to me based on the fact that it hasn't even been a year since my last service and a 90 day service warranty is ridiculous for an obviously defective system.
 

zelda2fanboy

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StarCecil said:
That would have been smart if I had done it several years ago, but even Sony, as they did then, will tout how low their failure rates are. Besides, I don't think warranty magic would have helped here. And, anyways, I think any extended warranty from 2007 will be ended by now, right?
Yep, but it would have been running smoothly every day for those three years. I'm afraid to turn my xbox on anymore.
 

BehattedWanderer

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Jun 24, 2009
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StarCecil said:
BehattedWanderer said:
An old fat 40 gig, you say? Why wouldn't you just get a slim with a significantly larger space, copy the HDD data from one to the other, and then not have to drop 300 more dollars on fixing one of the buggiest versions of the console?
Cost and principle. I'll probably do that if Sony doesn't budge. However, if I can get them to fix my console without charging again, then we'll do that instead. I paid good money for this system and I expect it to work. By just buying another console and calling it a day, Sony more or less gets away with putting out a defective product.
A defective product they ceased making years ago, in favor of the new, more efficient model, that is less inclined to have hardware failures? Yeah, have them keep postponing the inevitable by duct taping it back together, that will totally show them.

If it costs more to fix than to get a new one, you're either rebuilding a car you love or you're holding out for something that just isn't meant to be. It's naive to think that a product isn't released until it's guaranteed to work for life--that's just not cost-effective engineering, for starters.
 

Drudgelmir

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Oct 30, 2009
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On my third ps3 now.
It's a slim, which I suspect are better made as I've never had any problems with it...Despite the more idiotic of my friends saying the slims are designed to break.
Make a fuss and they should waive the fee, they did for me the second time around. And make sure they fix it, not just give you a reconditioned one.
 

StarCecil

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BehattedWanderer said:
StarCecil said:
BehattedWanderer said:
An old fat 40 gig, you say? Why wouldn't you just get a slim with a significantly larger space, copy the HDD data from one to the other, and then not have to drop 300 more dollars on fixing one of the buggiest versions of the console?
Cost and principle. I'll probably do that if Sony doesn't budge. However, if I can get them to fix my console without charging again, then we'll do that instead. I paid good money for this system and I expect it to work. By just buying another console and calling it a day, Sony more or less gets away with putting out a defective product.
A defective product they ceased making years ago, in favor of the new, more efficient model, that is less inclined to have hardware failures? Yeah, have them keep postponing the inevitable by duct taping it back together, that will totally show them.

If it costs more to fix than to get a new one, you're either rebuilding a car you love or you're holding out for something that just isn't meant to be. It's naive to think that a product isn't released until it's guaranteed to work for life--that's just not cost-effective engineering, for starters.
Except I don't expect it to work for life. Electronics have an average lifespan of 3 years. The longest this console has lasted without service is 2.5 years from early '09 to late '11. Now, it should be noted that Sony isn't constantly fixing the console I got in '07 and shipping it back; they're giving me a console they already fixed every time. That means they aren't constantly taping up my same console, as you said, but rather that they have yet to send me a working console.

Will I replace this one with a slim? Yeah. But before that I demand to have a working product, something I paid for. If Sony refuses, then I'll replace this one with a slim, file a report with the Better Business Bureau and contact the US Attorney General's Office. In my experience of use with this console, Sony is acting fraudulently. They have an opportunity to show this is not the case.
 

Vivi22

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StarCecil said:
three consoles requiring repairs totals $450 in repair services on top of the original $400 cost of the unit.
If you've actually been getting the same unit repaired then it isn't 3 separate PS3's being repaired but one. If they've been sending you different PS3's instead of repairing the one you originally bought then I can guarantee they were someone elses broken PS3 which they patched up.

In either case, no it doesn't surprise me that an electronic device which has already been repaired at least once would fail again. I'd just buy a new one.
 

StarCecil

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Drudgelmir said:
On my third ps3 now.
It's a slim, which I suspect are better made as I've never had any problems with it...Despite the more idiotic of my friends saying the slims are designed to break.
Make a fuss and they should waive the fee, they did for me the second time around. And make sure they fix it, not just give you a reconditioned one.
Well, the things is they do have a one-time fee waiver. Something I got last time I made a fuss. They tend to stick to their guns and not offer it again. So I guess this is my third outing and my second time trying to get a fee waived. I do like your idea though, I might just demand that I receive the same console in repaired condition.

Vivi22 said:
StarCecil said:
three consoles requiring repairs totals $450 in repair services on top of the original $400 cost of the unit.
If you've actually been getting the same unit repaired then it isn't 3 separate PS3's being repaired but one. If they've been sending you different PS3's instead of repairing the one you originally bought then I can guarantee they were someone elses broken PS3 which they patched up.

In either case, no it doesn't surprise me that an electronic device which has already been repaired at least once would fail again. I'd just buy a new one.
I do believe that is how their repair service works; they just send out a refurbished system. Either way, that's how much my end cost would be had I elected to play Sony's game.
 

Total LOLige

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Jul 17, 2009
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This might be a silly question but isn't there any way of fixing it yourself? Like youtube videos and whatnot. I'd say buy another one from ebay for a cheap price.
 

StarCecil

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ToTaL LoLiGe said:
This might be a silly question but isn't there any way of fixing it yourself? Like youtube videos and whatnot. I'd say buy another one from ebay for a cheap price.
Depending on the problem, yeah that's a possibility. I wouldn't do it myself unless I knew there was no recourse, though. As far as Ebay goes, I might do that in the future but then you can kiss away any Sony support if that, too breaks down. I'd rather have this one fixed for free and have it operational for at least another year. By then I'll have some cash saved up and can get a new one without having to eat top ramen for a few nights.
 

BehattedWanderer

Fell off the Alligator.
Jun 24, 2009
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StarCecil said:
BehattedWanderer said:
StarCecil said:
BehattedWanderer said:
An old fat 40 gig, you say? Why wouldn't you just get a slim with a significantly larger space, copy the HDD data from one to the other, and then not have to drop 300 more dollars on fixing one of the buggiest versions of the console?
Cost and principle. I'll probably do that if Sony doesn't budge. However, if I can get them to fix my console without charging again, then we'll do that instead. I paid good money for this system and I expect it to work. By just buying another console and calling it a day, Sony more or less gets away with putting out a defective product.
A defective product they ceased making years ago, in favor of the new, more efficient model, that is less inclined to have hardware failures? Yeah, have them keep postponing the inevitable by duct taping it back together, that will totally show them.

If it costs more to fix than to get a new one, you're either rebuilding a car you love or you're holding out for something that just isn't meant to be. It's naive to think that a product isn't released until it's guaranteed to work for life--that's just not cost-effective engineering, for starters.
Except I don't expect it to work for life. Electronics have an average lifespan of 3 years. The longest this console has lasted without service is 2.5 years from early '09 to late '11. Now, it should be noted that Sony isn't constantly fixing the console I got in '07 and shipping it back; they're giving me a console they already fixed every time. That means they aren't constantly taping up my same console, as you said, but rather that they have yet to send me a working console.

Will I replace this one with a slim? Yeah. But before that I demand to have a working product, something I paid for. If Sony refuses, then I'll replace this one with a slim, file a report with the Better Business Bureau and contact the US Attorney General's Office. In my experience of use with this console, Sony is acting fraudulently. They have an opportunity to show this is not the case.
Good luck with that. Me, I'd just cut my losses without making myself into a nuisance, understanding that if they really have sent you two new ones, rather than just patching them up, then you're just cycling through the same flawed hardware and hoping the flaw they've since fixed miraculously doesn't show up and buy one of the new lines that are less inclined to die than the first iterations, but hey, maybe that's just me.
 

Morti

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Aug 19, 2008
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Sorry to hear your having problems, but just think, for every person who wins a lottery, someone "wins" an nega-lottery, unfortunately it's you this time around.

Personally, I'd try and get it repaired for free, get a new one and transfer your data over.

It's what I did and I don't regret it. Last month my... 5?... year old, 60GB, launch model finially died (YLOD it seems, although there never was a yellow light, but that's what the internet said it was). I decided that recovering my data wasn't worth the cost of having it professionally repaired. So one DIY job consisting of a youtube video series, a borrowed heat gun, £6 worth of thermal paste and a lot of cursing at whoever designed that first/last case screw later, my old PS3 was working again and I was able to transfer all my data onto a new slim (and dear god, this thing is so quiet!).

The only question that remains is if I can dupe GAME into giving me money for the old one ^_^
 

CrimsonBlaze

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Aug 29, 2011
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Damn dude. I though I took care of my PS3. At your place, it sounds like the PS3 is in heaven. It sucks that you've had such a bad time with both the hardware and the company. I've never had a single problem with my PS3, and my only current dilemma is that I'm literally running out of of memory for all my games (and it's an 80 GB model). So I'm just going to do some research and invest some money into getting a 500 GB hard drive to replace my 80 GB.

I think that if you've spent so much money on repairs, I think it's best to just get a new PS3.