Blizzard's Network Hacked

[Harbinger_]

Also could you be anymore of a jerk about this?

I could absolutely be more of a jerk about this.

You don't know how long it took them to discover what had been compromised. It could well have been less than 24 hours after this discovery that the public statement was released.
They could've sat on it for an entire week, for whatever reasons they have.
They could've not told you at all.

Am I defending Blizzard? Eh, kinda. I hope, however, that I'm coming off as a more level-headed and rational individual not pouring petrol over every Blizzard employee and waving my lighter about for the perceived slight they inflicted upon me by not telephoning me within 30sec notifying me that there might be a problem.

And all I said is that from the time that it was discovered to the time they told us was a week. You seem to be assuming that I'm doing alot of gas pouring especially with the price of it these days. I work in technical support. If something gets hacked or something breaks we tell people as soon as we can, even if it's just 'something's wrong, we'll let you know more as we find out.'

Does your technical support involve billing?
Is it your company policy to unduly worry millions of paying customers every time there's a glitch in the system, thus undermining their faith in your capabilities?

Dude, I work for a gaming company. I do tech support, billing, customer complaints, you name it. If there is a problem with just one person's account obviously we aren't going to tell every customer. But if something is server wide, we tell everyone. People get upset when they don't know whats going on.

 

[Loop Stricken]

Also could you be anymore of a jerk about this?

I could absolutely be more of a jerk about this.

You don't know how long it took them to discover what had been compromised. It could well have been less than 24 hours after this discovery that the public statement was released.
They could've sat on it for an entire week, for whatever reasons they have.
They could've not told you at all.

Am I defending Blizzard? Eh, kinda. I hope, however, that I'm coming off as a more level-headed and rational individual not pouring petrol over every Blizzard employee and waving my lighter about for the perceived slight they inflicted upon me by not telephoning me within 30sec notifying me that there might be a problem.

And all I said is that from the time that it was discovered to the time they told us was a week. You seem to be assuming that I'm doing alot of gas pouring especially with the price of it these days. I work in technical support. If something gets hacked or something breaks we tell people as soon as we can, even if it's just 'something's wrong, we'll let you know more as we find out.'

Does your technical support involve billing?
Is it your company policy to unduly worry millions of paying customers every time there's a glitch in the system, thus undermining their faith in your capabilities?

Dude, I work for a gaming company. I do tech support, billing, customer complaints, you name it. If there is a problem with just one person's account obviously we aren't going to tell every customer. But if something is server wide, we tell everyone. People get upset when they don't know whats going on.

I suppose it's a good job Blizzard sent out that press release then, isn't it?

 

[Ensiferum]

And here I thought things like Diablo 3's always-on DRM were supposed to protect like threats like this, and that they were TOTALLY worth the hassle invovled...

Bravo Blizzard. I'm so glad that I stopped giving you my money.

 

[Beautiful End]

Eh, I don't play Blizzard games. Nothing against them, I guess, but I'm just not a PC gamer.

However, I gotta say I'm glad. Hopefully they'll improve their security.
It might be a bit out of topic but I keep getting these emails from Blizzard saying my account was under investigation or something because of botting or scamming or whatever. I don't have a Blizzard account for the reason listed above! I keep trying to reply to them to tell them to gtfo but when I try to do so, it takes me to the official Blizzard customer support page and asks me to login to contact them.

It kind of defeats the purpose, you guys!

Not sure if you're joking/trolling, but those emails and websites aren't from Blizzard.

Oh, yeah. It looks like trolling.

I'm actually being serious. I mean, I know about scams and stuff. But this one seems pretty legit seeing as how it takes me directly to the Blizzard site (And with what purpose? So I could play a Blizzard game?). It's none of that "Your millionaire Blizzard account is waiting!" or "Blizzard is suing you so answer right now!". It just kinda warns me over and over again that my account might be banned.

Yeah, it looks like a bot or something but still...

 

[ckam]

Oh, no... I might have to go back to check if everything's all right on my account.

 

[chiefohara]

So we just hear about this now? I mean it's almost the 10th. Thats nearly a week that they decided not to mention anything.

Would you prefer a news conference every time a company notices something erroneous, so we call all flip our collective shits until they realise it really wasn't anything at all?
And then when it IS something, we can all roll our eyes at the announcement and ***** at them for their constant scaremongering!

... I think someone could write a story out of this, but maybe make it a bit more low-tech. Instead of hacked servers, maybe... ooh, maybe a wolf could show up and eat some sheep...

email addresses, personal security question answers, mobile authenticator information and cryptographically scrambled Battle.net passwords is not your typical hack.

 

[Kross]

I'm actually being serious. I mean, I know about scams and stuff. But this one seems pretty legit seeing as how it takes me directly to the Blizzard site (And with what purpose? So I could play a Blizzard game?). It's none of that "Your millionaire Blizzard account is waiting!" or "Blizzard is suing you so answer right now!". It just kinda warns me over and over again that my account might be banned.

Yeah, it looks like a bot or something but still...

Ahh, next time you see one of those emails, check the actual url it is sending you to, there's a good chance the domain is not actually battle.net

One of the more effective phishing techniques is to send you to a legitimate looking login page, along with a reason for you to try and log in to your account (and now the scammers have your login info). Blizzard contacting you will typically have all the relevant information in the email itself, which is likely tied to an email based ticket system.

 

[Beautiful End]

I'm actually being serious. I mean, I know about scams and stuff. But this one seems pretty legit seeing as how it takes me directly to the Blizzard site (And with what purpose? So I could play a Blizzard game?). It's none of that "Your millionaire Blizzard account is waiting!" or "Blizzard is suing you so answer right now!". It just kinda warns me over and over again that my account might be banned.

Yeah, it looks like a bot or something but still...

Ahh, next time you see one of those emails, check the actual url it is sending you to, there's a good chance the domain is not actually battle.net

One of the more effective phishing techniques is to send you to a legitimate looking login page, along with a reason for you to try and log in to your account (and now the scammers have your login info). Blizzard contacting you will typically have all the relevant information in the email itself, which is likely tied to an email based ticket system.

Ah, thanks. I have seen those sites/links somewhere else. I honestly don't remember if it was Battle.net or not but it looked pretty legit. That must be it, though.
At any rate, they kept bugging me so much that I blocked it...although now I'm getting SWTOR spam messages. So I'll keep it in mind! Thanks!