Cashier Tales

[Irridium]

One times when I was working, a dad came up with his kids (they were about 7/8) and wanted to buy Modern Warfare 2 for them. I kind of knew the guy, not great or anything, and I did the usual speech of "this game has violent content, like people shooting other people" and all that. He said it was fine. While his kids were running off somewhere (the fuck is it with kids running around in stores? seriously?!) I told him to sneak a peak at them when they play online. He looked at me funny, then called his kids and left.

Two days later he comes in, returns the game, and thanks me telling him to sneak a peak when his kids were playing. Said his kids used some of the worst language he ever heard, and that they would be punished.

Made my whole damn month.

 

[The Funslinger]

One times when I was working, a dad came up with his kids (they were about 7/8) and wanted to buy Modern Warfare 2 for them. I kind of knew the guy, not great or anything, and I did the usual speech of "this game has violent content, like people shooting other people" and all that. He said it was fine. While his kids were running off somewhere (the fuck is it with kids running around in stores? seriously?!) I told him to sneak a peak at them when they play online. He looked at me funny, then called his kids and left.

Two days later he comes in, returns the game, and thanks me telling him to sneak a peak when his kids were playing. Said his kids used some of the worst language he ever heard, and that they would be punished.

Made my whole damn month.

That is delicious.

OT: I spent a month working as a cashier in a charity shop. Fortunately, the depressing atmosphere many charity shops often have sucked the life out of all who entered, so I never got any fuss.

 

[lacktheknack]

Grocery store cashier/courtesy clerk here.

We bolted our pens to the bulk block, so people wouldn't take them after writing the bulk number down. People BREAK THE CHAINS and take the pens.

I opened a paper bag of mushrooms to see what color they were, the customer flipped out. The next bag of mushrooms I got, I asked if they were white or brown instead. The customer asked if I was being racist.

The customers who see the sign "1L POP: $0.50 (limit 15)" and try to buy seventy of them.

The customers who see "Cherries: $5.99/lb" when cherries are off season, buy four pounds, then flip out at the price.

The customer who threatened to NEVER come to our store ever again (oh, how will I live?) because I keep looking over at his kid, because he won't keep his eye out... as the kid pockets some candy.

Best group of all? Customers who lecture OTHER CUSTOMERS for their food choices. I swear, the only reason there hasn't been a brawl yet is because Canadians are always paranoid that other nationalities are watching, and we have a reputation to keep.

Personal favorite? Someone who came and asked for cigarettes.

"Sorry, sir. There's a new bylaw that says that locations with a pharmacy can no longer sell cigarettes." (We have a large pharmacy attached to our store.)

He replied with no trace of irony, "Then why didn't you get rid of the pharmacy?"

 

[lacktheknack]

One times when I was working, a dad came up with his kids (they were about 7/8) and wanted to buy Modern Warfare 2 for them. I kind of knew the guy, not great or anything, and I did the usual speech of "this game has violent content, like people shooting other people" and all that. He said it was fine. While his kids were running off somewhere (the fuck is it with kids running around in stores? seriously?!) I told him to sneak a peak at them when they play online. He looked at me funny, then called his kids and left.

Two days later he comes in, returns the game, and thanks me telling him to sneak a peak when his kids were playing. Said his kids used some of the worst language he ever heard, and that they would be punished.

Made my whole damn month.

This post will feed my happy meter for a good week.

 

[Furioso]

A guy walks up to me, hands me a tag, and the exact change for the item (It's a Dollar Store, makes it real easy for exact change). I say "Ok what's this tag for?" just kind of confused, and he says "Socks.....I'm wearing them" in a super serious tone. That was really it, but it left me with some questions. Namely: Why did he need socks that bad? Why did he have to put them on at that exact moment? Did he just sit down in the aisle, remove his shoes, and put them on in the middle of people? What happened to his old socks? Etc.

 

[Furioso]

I was working at a grocery store, and this woman is making a $50 purchase on credit. A notice comes up on my screen telling me the credit card has been denied, she gets angry and tells me to try again, so I do... it's still denied. I tell her that her card is being denied, and that she has probably gone over her credit limit and politely ask if she has another method of payment

and here is the following exchange of dialogue

her:"That's impossible!"

me:"what?"

her:"This is a new credit card, and I used it FIVE TIMES TODAY without having that problem."

me:"You will have to speak with your credit card company about that, do you have another method of payment?"

her:"I shouldn't have to do that!"

me:"but your credit is being denied"

her:"You're useless! I want to see your manager!"

*I call the manager*

The manager tells her the exact same thing I had been telling her, and she finally gives up and decides to pay with her bank card.

her:"This is such a hassle! I'm never shopping here again!"

me:"Thank you for shopping at No Frills, have a great day ^_^"

I've had the same thing happen to me multiple times, sometimes the machines at certain stores just won't recognize a specific card for one reason or another, possibly a scratch on the card that our machines can't work around. When I try to tell them that the problem is our machines fault they normally calm down

 

[lacktheknack]

A guy walks up to me, hands me a tag, and the exact change for the item (It's a Dollar Store, makes it real easy for exact change). I say "Ok what's this tag for?" just kind of confused, and he says "Socks.....I'm wearing them" in a super serious tone. That was really it, but it left me with some questions. Namely: Why did he need socks that bad? Why did he have to put them on at that exact moment? Did he just sit down in the aisle, remove his shoes, and put them on in the middle of people? What happened to his old socks? Etc.

Didn't happen to me, but my friend worked at Zellers for a while. She claimed that a lady had walked in wearing nothing but a towel, removed the tags from a full set of clothing, put them on, paid for the clothes (from the wallet she apparently stored in her butt) and left the towel behind.

Our only sane conclusion is that she was on a dare.

 

[geK0]

I've had the same thing happen to me multiple times, sometimes the machines at certain stores just won't recognize a specific card for one reason or another, possibly a scratch on the card that our machines can't work around. When I try to tell them that the problem is our machines fault they normally calm down

The machines would give a different message for when there was a read error and when the card is declined or has an insufficient balance. The screen said that the credit limit was reached, so I was pretty certain that it wasn't a problem on our end.

 

[Nerexor]

Ah customer service... I remember that.

Let's see, I had a guy from the neighboring store haze me on my first day. I didn't know he worked nearby at the time and he just kept ordering random stuff in the thickest and most unintelligible indian accent possible until he finally started laughing and told me he was just having a laugh.

My favorite customer call was from a legitimately irate customer who had ordered a half-decaf coffee (no I don't get it either, I guess they still want SOME caffeine?) and had received a cup half full of decaf coffee. It was very hard to get off the line before I started laughing at her misfortune.

Another good one was a customer called and complained at me for 10 minutes before she let me get a word in edgewise. Now, the store I was working had two drive through lanes, and she had had a problem with a drive through order. So I ask which drive through she went to so we could find out who needed some correction on the matter. She said "what do you mean which drive through, you only have one." After going back and forth like this several times, with this woman getting even more angry, I asked "just to confirm, you did go to the Tim Horton's on , right?" Dead silence on the other end of the line for a moment. She then sputtered something incoherent and hung up. 15 minutes of getting ranted at and she called the wrong damn store! I would have been angry if it wasn't so funny.

 

[WhyBotherToTry]

I've got a couple of stories. I once had an old woman who thought I was gay simply because of where I work give me a five minute lecture about how being gay is wrong.
I should clarify, I'm a guy and I work in a shop that sells ladies' shoes and jewellery.

I also had another person come in and ask to see everything we had in a black boot. There were about 50 out on the shelves at the time.

However, the most annoying one happened last week. Now I know that customers don't have to buy every shoe they try on, but this woman had come in every day that week to hem and haw over the same pair of shoes. It was 6:20 on saturday (we're meant to close at 6) and I was the only staff member left in the shop, so I had to close up and this woman had been making me run up and down the stairs for the last half hour getting different sizes and shoes her, and she kept coming back to the same pair she had been divided on all week. Since I've only been in the job about 3 or 4 weeks, I couldn't really tell her to fuck off in case she came back and told my boss. Then after being in two minds all week and making me turn the entire shop upside down for her, do you know what she said? She said "Actually, I think I'll just leave them".

That was the day I learned that there are some people who just won't buy the shoes. If I had had a goblin slave-worker in the back of the shop to craft her the most perfect pair of shoes in existence out of magical obsidian and his own tears she still wouldn't have bought them.

 

[neonsword13-ops]

Oh boy, another one of these threads!

I plan on getting my first job in the customer service field, so this thread is helping a bunch in terms of what I will be encountering.

Keep the stories coming, you guys!

 

[zane224]

I want to chokeslam every person that says "It must be Free" whenever something doesnt scan correctly or doesnt have a tag on it.

 

[mikodesendant30]

I work in a gas station/store, I see the ugly side of PUBLIC A LOT! I have had my few fair shares of rude, borderline raging customers, to the plain out weird. I'll start with the dreaed never happy, comes in ALL the time, angry LITTLE OLD LADY. Anyone who has worked in public know what I am talking about.

This little old lady always came in and would want a car wash everytime. Now our car wash is self-serve, you get a code from the cashier, enter it at the terminal, drive in, PARK, car wash does the rest. OK, she gets her car wash, goes to the car wash, not three minutes later, she come back in, (like always), "Damn thing doesn't work, give me my damn money."
Of course i give her the money, but she does something different today, normally she leaves when i give her the money back, but this time she want a bottle of water. She says (lol) " i want a bottle of water."
"Ok..." I said "what brand, and size, we have many mam." She walks to the cooler in the back grabs a bottle of water and stomps up to the counter, slams the water down,I ring her up. Now, the water she picked out was right next to same size but different brand water for 89 cents. The one she has picked up is 99 cents, which with tax is $1.06 which i tell her.
She argued with me for a bit until I showed her the difference to which she replied " Well I don't want the fucking thing!" and THREW the water bottle at me and ran out.

Later in the week she came back in and I called the cops on her and they arrested her for assualt from earlier. Some poeple forget that everthing they do in that store is on camera and recorded! Talk about KARMA!!!