I am a loyal customer. I purchase your games regularly, because I know that I will enjoy them. As well, you have come out with some quality DLC packs for your games, and I have been very pleased to download them. You make products for me, and I will buy them.
This is exactly the sort of relationship you want with your customers. You offer, we purchase.
However, you seem to forget this when you release games. You often release games with 'exclusing DLC' for Microsoft systems, and force PS3 gamers to wait for content they are perfectly willing to buy. It is also known that Microsoft makes a deal with you to do this.
This means that your customers are less important than the side deal you have going with Microsoft. You are quite honestly telling much of your customer base that they are less important because Sony didn't hand you a fat check, even though the money we pay is equally as good as the money a Microsoft customer pays.
If I pay the same amount of money for your product, I should receive as equal service as possible.
So, here is the simple test of who your customers are. If you do the same thing with Skyrim as you have done with previous releases... non-concurrent access to content and ability to purchase, while charging the same amount for a defeatured product, then you will have shown that you are not interested in your customers, and are only interested in the fat kickback from Microsoft.
And it IS a Kickback. A portion of the purchase price for every game bought includes some fee or other that goes to the console manufacturer. Which means that you're paying money to Microsoft, who then kicks that money back to you so that Sony customers lose out on things they should have equal rights to.
Are you more interested in kickbacks, Bethesda, or are you more interested in your customers? You have a chance to make a choice with this release. Insult your customers, or take the high road and say no to kickbacks.
This is exactly the sort of relationship you want with your customers. You offer, we purchase.
However, you seem to forget this when you release games. You often release games with 'exclusing DLC' for Microsoft systems, and force PS3 gamers to wait for content they are perfectly willing to buy. It is also known that Microsoft makes a deal with you to do this.
This means that your customers are less important than the side deal you have going with Microsoft. You are quite honestly telling much of your customer base that they are less important because Sony didn't hand you a fat check, even though the money we pay is equally as good as the money a Microsoft customer pays.
If I pay the same amount of money for your product, I should receive as equal service as possible.
So, here is the simple test of who your customers are. If you do the same thing with Skyrim as you have done with previous releases... non-concurrent access to content and ability to purchase, while charging the same amount for a defeatured product, then you will have shown that you are not interested in your customers, and are only interested in the fat kickback from Microsoft.
And it IS a Kickback. A portion of the purchase price for every game bought includes some fee or other that goes to the console manufacturer. Which means that you're paying money to Microsoft, who then kicks that money back to you so that Sony customers lose out on things they should have equal rights to.
Are you more interested in kickbacks, Bethesda, or are you more interested in your customers? You have a chance to make a choice with this release. Insult your customers, or take the high road and say no to kickbacks.
