"Dear Customer, it is my pleasure to inform you..." (A Venting Thread)

[Johnny Impact]

3. DO NOT HASSLE US OVER TAKING A BIT OF INFO. We use a computer ordering system. It requires certain pieces of information, in a certain sequence, before it will allow an order to be entered. If you do not give us this information, you will not be ordering. If you blurt out your order right away, expect to repeat it after we take your info. We do not control the program. We are not doing this to give you a hard time so don't give us one. JUST ANSWER THE QUESTION.



4. DO NOT MODIFY EVERYTHING AT THE VERY END. If you say "Smith" at the beginning and then at the end say "Mary will pick that up" you better make sure Mary knows the order is placed under Smith because the name can't be changed at the end. Do not say, after placing a very long order, "and I need all of these to have fill-in-the-blank." Doesn't work that way. Often we will have to re-enter the entire order so it will price correctly -- and yes, we are going to make you wait while we do this. If you have a request that applies to the whole order, TELL US AT THE BEGINNING, we can incorporate it as we go.

Hey there,
I don't really order food but it sounds like your ordering system could use a bit of an update.
The ability to add a, I don't know, large coke? to each order should probably just be as simple as clicking an extra button.

I'm not trying to question those rules, I agree with them completely.
And I also know your not in charge of what programs you are made to use or protocol/procedures you have to follow.
But you'll get idiots, especially if a portion of people ordering are drunks. (I'm being quite presumptuous here.)

Anyway, I still agree.

Fortunately we finally have a system that allows us to do any task in any sequence we want.

We've had 3 other POS systems, all of which were obviously designed by people who had never been anywhere near a restaurant or a customer service position. They had little to no idea what we needed. We're pretty sure one program was designed for hotel registration and some fly-by-night programmer attempted to shoehorn restaurant functions into it. We had another program that couldn't even record addresses for delivery orders! Seriously, what kind of clown programs software to allow delivery but not record addresses?? Disastrous! I could go on.

All in the past now, we are 98% satisfied with our new POS.

 

[Talaris]

Like a few here, I'm also an IT engineer, and yeah occasionally you get some stupid comments.

A good one from yesterday:

"Hi, is there any reason why all the computers are slow today?"

My retort: "Why yes there is. They are all ill from eating too much chocolate over Easter."

I also love it when you are doing standard installations at desks, and your told you need to set up 5 computers and 5 hard drives, which they say smugly because they think they know what a hard drive is. I always explain that the monitors aren't computers, and the hard drives are storage devices within the PC chassis, but they never listen.

Luckily where I work has a large technical and design team to develop the website that is our business, so the idiotic comments are few and far between.

 

[Resetti's_Replicas]

Don't expect any special treatment from me just because you're friends with the manager. I see hundreds of faces a day, there's no way I can remember all of them. And no I can't give you a discount without the manager's ok.

 

[New World Fool]

I work in retail as a part timer and my little gripe is minor compared to everyone else's here. But I swear, the next fucking customer to spend 39p on a bottle of water and pay with a £20 note, when we've literally just opened the store and put my till on, is gonna get a "Next customer please" sign thrown at their heads, and don't you fucking dare glare at me, or otherwise get pissy when I have to give you the £19.61 change in £1 coins. We do not start with any kind of paper money in the till. Don't want a load of coins? Then don't buy the cheapest fucking thing in the store and pay the biggest damn note in your pocket and don't try and justify yourself by telling me you've "Just been the cash machine" because that is even worse! You've deliberately taken out a twenty pound note knowing full well you weren't going to spend that much!

Seriously... this has happened so many times now I have an irrational hatred of twenty pound notes. <_<