Actually, they were lower than the sale prices. I work at JCPenney, and associates who have been there for years told me the prices under the new system were actually lower than items even if you had a substantial amount of coupons, especially when it came to the home store items like mixers and such.
But, people felt deprived of the control over their prices, and they refused to accept that the prices were lower. It was a hard lesson in consumer psychology. Plus, they took away a brand called St. John's Bay and replaced it with their own brand (called the JCP brand) which had the same types of items as SJB but of a slightly higher quality. It was less than a dollar difference sometimes, but lots of old people liked SJB so a lot of loyal customers got mad and stopped shopping. SJB is back and has been for a while, but I'll still get old ladies who will talk to me for five minutes about how mad they were that SJB was taken away. Old ladies are cute sometimes, but other times they're stubborn and unhappy and they want you to be just as unhappy as they are.