EA now issuing permanent Origin bans through content filter

[DecoyBeacon]

If this is true, is anyone else disturbed that an unconnected third party can contact EA Support and be given this information?

I would be if if it was true. I call BS, because with EA there is no "warn repeatedly", its just try to login in one day and pow suspension/ban, if it was true it'd be even WORSE for EA because not only they banning permanently from ALL games which shouldn't be done, theyre also handing out personal information, information commissionaire here we come. OP stated what went down.

Probably just the EA Defence force waking up.

 

[puckrazy1]

If this is true, is anyone else disturbed that an unconnected third party can contact EA Support and be given this information?

I would be if if it was true. I call BS, because with EA there is no "warn repeatedly", its just try to login in one day and pow suspension/ban, if it was true it'd be even WORSE for EA because not only they banning permanently from ALL games which shouldn't be done, theyre also handing out personal information, information commissionaire here we come. OP stated what went down.

Probably just the EA Defence force waking up.

This. There's no warning, as I just found out myself.

 

[MaximumTacos]

I called EA Support this morning. Aaron was suspended for using vulgar language on multiple occasions, and was warned repeatedly to cease such behavior. EA warned him twice on November 17, and then again on December 2 before finally issuing a 72 hour suspension. He wasn't suspended by some filter malfunction or for comments made by others, he was suspended for stuff he did over the past few weeks.

Funny how you felt it was so important that you sign up here to post this, as well as posting it on reddit in two different threads AND on rockpapershotgun AND probably a few other places I haven't noticed yet, you silly rank amateur. You claim on reddit to be a journalist. Ha.

See-through damage control at it's cheesiest. I helped quelch a few crisises in my time, and I never was as sloppy as "Cullina" / "lext" here. Jeez. I'm rather insulted by what a weak attempt this was.

There was apparently a warning for profanity, I only saw it when I checked my throwaway email account used for signing up for origin, late in November. Also, the warning wasn't a warning, but stated I was suspended for 72 hours. This was back in November. I checked my game, found I was NOT suspended at all, and assumed the email was bullshit and could be ignored. The "two warnings" were generated at exactly the same time and came in one email thread in Gmail.

Then, on December 2nd, I was not warned but autobanned for something I didn't do.

The first support guy was willing to confirm the offending "banned for" phrase back to me, despite what EA is apparently claiming now that WAS what I was 'final offensed' for and I know for a fact that I didn't post it for reasons I've gone over before (not my cursing style, was obviously posted by an IRNV supporter when I was an IRNV detractor, etc). In fact, I'm willing to take a polygraph at my own expense on that, absurd as that sounds.

Anyway, it's pretty much a set of russian nesting dolls. The biggest issue is being cut off from paid for games over a forum. The second biggest is the fact that the "final straw" wasn't something I even did, mostly because their filter/reporting system is buggier than a cockroach infested dumpster. The third issue is that even if I had a pattern of behavior to begin with, that doesn't justify any of it and language doesn't need to be censored in a M rated game's forum that requires a purchased game to even view.

 

[Cullina]

I called EA Support this morning. Aaron was suspended for using vulgar language on multiple occasions, and was warned repeatedly to cease such behavior. EA warned him twice on November 17, and then again on December 2 before finally issuing a 72 hour suspension. He wasn't suspended by some filter malfunction or for comments made by others, he was suspended for stuff he did over the past few weeks.

Funny how you felt it was so important that you sign up here to post this, as well as posting it on reddit in two different threads AND on rockpapershotgun AND probably a few other places I haven't noticed yet, you silly rank amateur. You claim on reddit to be a journalist. Ha.

See-through damage control at it's cheesiest. I helped quelch a few crisises in my time, and I never was as sloppy as "Cullina" / "lext" here. Jeez. I'm rather insulted by what a weak attempt this was.

I'd like to say I'm insulted, but I don't really have a reputation to discredit. Carry on.

*EDIT* They said the suspension was 72 hours and would end tomorrow. They also said that it states in the ToS blah blah blah we take away your games during suspensions. I think it's bs for them to take away single player games and I don't buy any origin games. I think I have an origin account for SWTOR beta only and would not buy an origin game on principle alone.

 

[MaximumTacos]

This is an automated email I got regarding a profile I reported that had that tattoo of two naked male sailors banging each other as an avatar.


Note that their privacy policy prevents telling anyone about the outcome of an investigation but apparently they will tell random strangers who call them up about my case.

---------- Forwarded message ----------
From: noreply@ea.com <noreply@ea.com>
Date: Wed, Nov 23, 2011 at 12:57 AM
Subject: Bad content in profile
To: "maximumtacos@gmail.com" <maximumtacos@gmail.com>



Hello,

We would like you to know that we received your petition and are currently investigating it. Due to our Privacy Policy, we cannot contact you concerning the outcome of the investigation, but please rest assured that we will take appropriate action.

You can read the Terms of Service for Electronic Arts Online by going to the following web address:

http://www.ea.com/global/legal/tos.jsp



Sincerely,
Customer Support
Electronic Arts, Inc.


ps: cullina, funny how "they" told you it's ending when all the support people are seeing a perma-ban. Did you listen to the recording of the second phone support guy?

 

[Cullina]

ps: cullina, funny how "they" told you it's ending when all the support people are seeing a perma-ban. Did you listen to the recording of the second phone support guy?

I only listened to a few minutes of I believe the second call. I don't remember what he said exactly, but I do know what the guys I talked to told me.

 

[ResonanceSD]

EA - Making Griefing so easy.

 

[Darkmantle]

ps: cullina, funny how "they" told you it's ending when all the support people are seeing a perma-ban. Did you listen to the recording of the second phone support guy?

I only listened to a few minutes of I believe the second call. I don't remember what he said exactly, but I do know what the guys I talked to told me.

EA support gave you information about another user? and that is somehow better?

 

[AD-Stu]

*EDIT* They said the suspension was 72 hours and would end tomorrow. They also said that it states in the ToS blah blah blah we take away your games during suspensions.

Again, if this is true, isn't it disturbing that they're happy to give out details to unrelated third parties?

Hell, the email quoted above says even the person being investigated can't be contacted about the outcome of an investigation as a result of the company's privacy policy, but it's apparently OK to give you this kind of information?

 

[Cullina]

Again, if this is true, isn't it disturbing that they're happy to give out details to unrelated third parties?

Hell, the email quoted above says even the person being investigated can't be contacted about the outcome of an investigation as a result of the company's privacy policy, but it's apparently OK to give you this kind of information?

Their phone line is support. They aren't working security at a bank. I wouldn't worry too much about it.

 

[MaximumTacos]

Again, if this is true, isn't it disturbing that they're happy to give out details to unrelated third parties?

Hell, the email quoted above says even the person being investigated can't be contacted about the outcome of an investigation as a result of the company's privacy policy, but it's apparently OK to give you this kind of information?

Their phone line is support. They aren't working security at a bank. I wouldn't worry too much about it.

noreply@ea.com noreply@ea.com to me
show details Nov 23 (13 days ago)


Hello,

We would like you to know that we received your petition and are currently investigating it. Due to our Privacy Policy, we cannot contact you concerning the outcome of the investigation, but please rest assured that we will take appropriate action.

You can read the Terms of Service for Electronic Arts Online by going to the following web address:

http://www.ea.com/global/legal/tos.jsp



Sincerely,
Customer Support
Electronic Arts, Inc.







EA.com Customer Relations

 

[DecoyBeacon]

So here we have cullina claiming they managed to get details of Maximumtacos ban, information not even maximumtaco could get, or even rock paper shotgun either... Ok... and thus far all cullina has posted is stuff we already know/is available, ToS, stuff taco has said already, etc.

Hmm... some top notch journalism right here, claims theres no reputation to lose yet wont even fill in where they write for...

Someone is either badly trolling OR wrongly employed and EA should be sued for data protection misuse. That or its trolling + EA should be sued for misuse and police should be involved for someone impersonating tacos. No "journalist" would just brush off the fact of they managed to get personal information about a person over a ban, there would be a much bigger story in the fact they managed to acquire that information with such ease.

BTW Cullina, unless you preordered SWTOR off Origin it wouldnt show on it. If you are a "gaming journalist" then its rather surprising you don't even have an EA/Origin account.

And at the end of the day it still doesnt make it right to ban people from all their games for forum posts.

 

[MaximumTacos]

So here we have cullina claiming they managed to get details of Maximumtacos ban, information not even maximumtaco could get... Ok... and thus far all cullina has posted is stuff we already know/is available, ToS, stuff taco has said already, etc.

Hmm... some top notch journalism right here, claims theres no reputation to lose yet wont even fill in where they write for...

Someone is either badly trolling OR wrongly employed and EA should be sued for data protection misuse. That or its trolling + EA should be sued for misuse and police should be involved for someone impersonating tacos. No "journalist" would just brush off the fact of they managed to get personal information about a person over a ban, there would be a much bigger story in the fact they managed to acquire that information with such ease.

BTW Cullina, unless you preordered SWTOR off Origin it wouldnt show on it. If you are a "gaming journalist" then its rather surprising you don't even have an EA/Origin account.

He had data that I did not give out, although for some reason he was off by a day in each case, and the specifics of that data was HIGHLY mis stated, to the point of outright lying.

I am going to dump every single email I have given to EA. I've just given them to a few people, so I might as well share them all with the world now.

It will contradict quite a few things being said right now by EA.

Also, I am told by a friend that my battlelog profile is appearing again. This will not affect my actions. I am a longsuffering man, but when anyone tries to serve me a shit sandwich, I will not under any circumstances eat it. Even though it might take time, effort, and bludgeoning, that shit sandwich is getting force-fed to them, via one orifice or another.

 

[DecoyBeacon]

Your battlelog profile shown up for me 2 days ago, it hasnt disappeared for me.

 

[MaximumTacos]

Huh.

Ok, guys, here's what I want, nay, MUST do:

Charlie Sheen needs to hear about my ordeal, and the ordeal of others in my shoes.

Someone help me write a summary about this where every instance of EA is replaced with "trolls" and I am a "warlock."

 

[Char-Nobyl]

Hey, check it out, man: your story's getting to EA. The sockpuppets are coming out of the woodwork:

I called EA Support this morning. Aaron was suspended for using vulgar language on multiple occasions, and was warned repeatedly to cease such behavior. EA warned him twice on November 17, and then again on December 2 before finally issuing a 72 hour suspension. He wasn't suspended by some filter malfunction or for comments made by others, he was suspended for stuff he did over the past few weeks.

Funny, that sounds exactly like a post by 'lext' over on Reddit, as has been already pointed out.

I called EA Support this morning. Aaron was suspended for using vulgar language on multiple occasions, and was warned repeatedly to cease such behavior. EA warned him twice on November 17, and then again on December 2 before finally issuing a 72 hour suspension. He wasn't suspended by some filter malfunction or for comments made by others, he was suspended for stuff he did over the past few weeks.

It's almost like you're dashing around the internet and copy/pasting some bullshit story about how EA gave you customer information over the phone.

Hey, and another!

Don't feel one bit sorry for you. It's your fault you registered on EA's forums.Its' your fault your running around the internet like a cat being chased by a vacuum cleaner screaming for attention and support. And its' your fault you can't man up and keep this private instead fo the following. Which would help expedite the process GREATLY because EA wouldn't be pulling damage control for your little hissy fit and label your issue to be done "with all due speed". Next time you register for those forums make sure the only posts you make are constructive.

That said EA/Origin can lick my sweaty balls. GO RZR1911 and their Origin free BF3 bypass!

Aw, and he's even smart enough to use reverse-psychology. I mean, no one who ever insults EA could be working in support of them, even if they created an account solely to screech insults at a specific user for an entirely EA-caused problem.

 

[MaximumTacos]

Ok guys- I don't want to get my hopes up too hard right now, but I just got off the phone, and I might just be about to go harvest someone's tags owed me.

Fingers crossed.

However, they could give me my account back, let me personally ask the guy who nerfed the G3 to undo it, mail me custom physical dogtags, 2-10 BF3:SE keys for my friends, properly update my veteran status like their broken linking system wouldn't do, and level me up to make up for lost time... and the aforementioned sandwich feeding paragraph a few posts up still applies. I will stop being mad when all of my brothers in this calamity are made whole.

 

[FameWolf]

Again, if this is true, isn't it disturbing that they're happy to give out details to unrelated third parties?

Hell, the email quoted above says even the person being investigated can't be contacted about the outcome of an investigation as a result of the company's privacy policy, but it's apparently OK to give you this kind of information?

Their phone line is support. They aren't working security at a bank. I wouldn't worry too much about it.

I would - I don't know what the equivalent in the US might do, but a company giving away personal information like this in the UK could get a fine of £500,000 and the possibility of prison sentences for breaching the Data Protection Act.

That is, assuming you just casually phoned up support and said "can I have someone else's information please?", which is how you presented it.

 

[Spy_Guy]

Solution: don't post on useless Origin forums.

I'm thinking that it's a better solution to not buy EA's games in order to discourage that sort of business practice.

What you have there is more of a workaround, really.

Mmmk... deprive yourself of Mass Effect 3. I'm sure that will show them!

The fact that I couldn't care less about that game notwithstanding... yes, yes it would...

...that is to say if it weren't for people like you who enable that sort of thing.
I intend to do my part even though you, and probably many others like you won't.

 

[Dandark]

This is pretty much a great example of why EA suck.
Hope you get your account back soon.