Eight-Year-Old Girl Blows $1400 on Smurfberries

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Hungry Donner

Henchman
Mar 19, 2009
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Stoic raptor said:
I was going to be like "this is the parents fault" but this is ridiculous. 19$ is already too much, but 99$? For children under 4? This time I blame the company.
Same here, I'm a pretty staunch proponent of parental responsibility in these situations but the industry has to do it's part too and this is ridiculous. The fact that a game rated 4+ even has hundred dollar items you can purchase is bad enough, but it also looks like they've put little effort in to securing the store. Purchase sprees like this should be flagged, and anytime spends more than $50 on virtual goods like this there should be a confirmation process, it will help prevent stories like this and maybe give legitimate buyers a second or two to contemplate what they're doing.
 

SkyeNeko

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Dec 30, 2010
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God another one?!?! yould think parents were reading the news and would start monitoring their kids...
 

zelda2fanboy

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Oct 6, 2009
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I agree with the mother. It comes off as predatory. Those ipads have all the information stored in them and you can't even access the store without a credit card. Probably would be really easy to make that mistake as an 8 year old. And accusing the mother of bad parenting is bullcrap. It's the goddamn Smurfs for crying out loud. It was Capcom's responsibility for making that game safe for kids and they didn't live up to it. Other parents shouldn't spend cash on it, or any other Capcom game allegedly geared towards children. Vote with your wallet, mom and dad.

In related news, an eight year has the best Smurf garden on the planet.
 

C.S.Strowbridge

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Jul 22, 2010
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Caveat Venditor. Let the seller beware. The parent shouldn't pay a damn thing and Apple should take the loss as a reason to re-think their business strategy.
 

Quesa

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Jul 8, 2009
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Sigh, another absurd story from an irresponsible parent blaming the.. wait.. 100 bucks a pop for an in game item in a game designed for children? Wow..
 

loremazd

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Dec 20, 2008
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To be frank, this problem would have occurred if she was monitoring the kid or not. Heck the kid could be playing the thing in the kitchen table right in front of her and it could still happen. Think of it like giving the kid a game boy, watching the kid doesn't mean looking over the kids shoulder 24/7.
 

Raykuza

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Jul 1, 2009
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It is quite unreasonable to believe that a parent should feel the need to supervise their child who is playing a game for 4-year-olds. It is also unreasonable to believe that a person can literally watch every single thing a child is doing ceaselessly. Besides, it's not like this kid was going into her mother's purse and stealing her credit card information; the game used their iTunes account to make the charges which is not much in the way of payment conformation. What kind of crappy failsafe mechanism is that? It sounds like it would be more sensible to ask for credit card number confirmation when making $99 purchases, especially in a game primarily played by people who lack a grasp on the concept of money.

Which of course brings me to my biggest issue with this: Why on earth are there $99 microtransaction fees in a game meant to be played by 4-year-old children? What this hell is this? This has got to be one of the dirtiest business ploys I have even seen.
 

i64ever

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Aug 26, 2008
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The ONLY reason to charge $99 for smurfberries is to sell them to children to young to understand money. This is a con, pure and simple. Maybe mom should have been able to stop it, but that doesn't mean apple's motives here are anything short of criminal.
 

rees263

The Lone Wanderer
Jun 4, 2009
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I was almost willing to side with the mother on this one, until this:

Andy Chalk said:
"Madison's mother let her download smurfberries with the help of her older sister, who knew the family's iTunes password."
Giving your child your itunes password when you have card details saved is the same as giving them your PIN. This is what pre-paid cards are for.

danpascooch said:
Aren't Iphones and Ipads bound to an account? Meaning they are basically always logged in?

I don't think she needed a password at time of purchase.
I haven't changed any settings on my iPod but I have to input a password every time I want to download something from the App store, even free stuff (baring the 15 minute window).
 
Feb 7, 2009
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Jumplion said:
archvile93 said:
Andy Chalk said:
"I thought the app preyed on children," Kay said.
And yet she still allowed her child to play the game completely unsupervised without bothering to utilize the system's fail safes. Yeah, she gets no sympathy from me.
It's a goddamn Smurfs game, for crying out loud, what reason would she possibly need to supervise her child for a Smurfs game? While certain precautions should be made to make sure crap like this doesn't happen, c'mon, who expects their 8-year-old daughter to ring up a $1400 bill of Smurfberries? I'd trust my daughter enough to play the game responsibly.

While she doesn't get my sympathy, does doesn't get my apathy either.
So, you hate her? She seems stupid, but not worth of my hate, just my apathy. Who gives an eight year old an iPad, anyway? If you have that kind of disposable income, I think you can foot the bill for the in-game purchases, no problem.
 

RA92

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Jan 1, 2011
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Oh shit! Now Zynga is going to try to out-do Capcom and pull a bigger scam!

And today's Captcha: oulere tail-flick

... what?
 

Evilsanta

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Apr 12, 2010
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Holy shit! And there was no CC involved? How the hell can an in-game item that cost 99$ not need some kind of CC input or authorization?

I feel sorry for the mom.
 

TheYellowCellPhone

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Sep 26, 2009
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What did that say, ninety-nine dollars for one item?

That is truly evil.

The story's pretty bad. Use the iTunes cards, not credit cards, folks.
 

Therumancer

Citation Needed
Nov 28, 2007
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My thoughts on the subject are becoming increasingly complicated. This is very similar to the situation with an 11 year old running up a thousand pound XBL bill.

I'll be honest, as much as I advocate responsible parenting, I don't see many problems with letting an 8 year old play a video game on their own. Heck I did it when I was around that age (Atari 2600 and the like). A lot of the stuff advertising these games is deceptive, when you look at app, or browser based games in a lot of cases they say "free" and you don't find out about the real money charges until you enter the game. If the information is on a website or whatever it's oftentimes pretty well hidden, and even if it's there findint the exact method of buying things and how it works is difficult without having played the game at length.

Now, a parent looking at a game like this is probably going to see "free" and notice that it's a Smurfs game with a rating acceptable for an 8 year old. Not wanting their brain to melt, most adults are going to have little to do with actually playing a game like that. What's more, that game (from the screenshot) looks like absolute garbage, it looks like some freeware thing someone would generate for fun, or would be thrown on the system for promotional purposes (hey you get a free game for the kids!). The point is that it's not something that falls under a "too good to be true" catagory.

I agree with the goverment that I think some of these systems ARE set up to be deceptive and to prey on children, and adults who aren't entirely tech savvy. While Capcom did refund the money in this case, to be entirely honest I think increased safeguards that help prevent this kind of thing are more likely to get rid of a lot of games and programs like this, rather than simply to cause them to operate with those safeguards... I say this because no parent is going to pay a hundred bucks for smurfberries in a game like that. The game is garbage and kids are fickle, I can sort of see it when adults buy items in MMOs that they are already playing for months on end and are pretty high quality games, but not here. The whole thing seems like it's set up specificlly as a trap. In most cases I figure they are expecting to get lesser charges, and be able to bully the parents since it isn't worth the expense of disputing it in a small claims court, but fighting a $1,400 charge is more inspiring and risks bringing exactly the kind of attention they wound up getting.


To be entirely honest, as time goes on I am beginning to think it might be a good idea for the goverment, at least in the US, to ban virtual currency and cash shop transactions. Two incidents recently, and a bunch of them in the pastover the last few years. I'm increasingly being reminded of how we had foreign companies setting up concealed pay lines that charged like $500 a minute, then they would tell someone they won a prize (or leave a message claiming they needed contact urgently) and give their number, the person would call and then get a huge phone bill... but ooops, it's regulated by another country's laws. You know about 1-900 but not the designation (which might not even be similar) that they were using. This isn't identical, but it does remind me of it. The way they wound up stopping that from my reading was to outright ban a lot of those numbers from operating in the US, because if they banned specific ones they would just create new ones to do the same garbage.

I'm actually surprised this took so long to get to the point that I (Mr. Capitolist) am getting queasy thinking about it now that I really think about it. I remember all the discussions about the potential dangers in the "virtual currency" system Second Life implemented with it's real money exchange. It seems like a lot of the fears people expressed at the time are coming to pass through these cash-shop run games.

I know many people will disagree, but I like to think that despite not being the sharpest knife in the drawer (especially now), I'm not a complete moron either. There is such a thing as being careless or stupid, with the XBL incident mentioned on this site, I can see why the parent was being dumb. In this case however I could see myself winding up in the same situation, because chances are I wouldn't have put much more thought into it than the parent did. I also doubt the lack of safeguards are an oversight. There are only so many occasions where you can look at this and blame the users, when you see the same stuff going on with Facebook games and the like. I think companies are abusing the system, and fishing for these kinds of mistakes. Any crummy game like this one that even has the possibility of a $100 charge built into it is definatly fishing, you could buy the collector's edition of a AAA title for that much money.

Perhaps it's an overreaction, but really I'm beginning to think that instead of chasing these people around it might just be time to ban all cash shops or whatever. Doing it piecemeal is just going to result in the industry adapting to find other ways to scam, just like they did with the phone problems, until someone just puts their foot down and axes the entire thing.
 

dalek sec

Leader of the Cult of Skaro
Jul 20, 2008
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This is why I just stick to those pre-paid cards you get at the stores, no worries about racking up a huge bill when you go on a spending spree. :D

I'm leaning towards blaming the company for charging that much for a "kids game". Though mom shouldn't let the older sister know what her damn itunes password though, that's pretty much giving the kid your PIN number...
 

Xanadu84

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Apr 9, 2008
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Honestly...I would need to have more information to really make a judgement. Was a credit card number stored on the iPad itself when the parent used it for every day things? Did the child then want to play a fun game, and the parent said, "Okay, borrow my iPad, but you can only use it for so long, and I want to make sure your playing something safe?" Did the parent then check in on her kid, see that she was playing an age appropriate game, and talk to the kid about the game, and how to play it, and the child simply didn't go into full detail about how you get those smurfberries? I think its very possible that the parent was responsible, and shouldn't be considered negligent for simply not learning every last detail about every fun activity her child does: That would be a dangerously controlling parent who doesn't let their child have any freedom. If its simply a matter of a kid pressing a button without realizing what they were doing, and suddenly there's a $1400 bill, then this is a problem. Luckily, it is a problem with an easy fix. I should also point out that this is hardly some insideous, child trapping scam on the part of an evil developer. Its a developer trying to make it easy for a customer to both enjoy the game and spend money, and whoops, turns out there is a problem with that. Big mistake, fix it and move on, problem solved.

My bigger concern here is as a gamer: $99 for what sounds like Aesthetic DLC on a free app? That's a little disturbing. Sounds a lot like the, "I may not sell many lemonades at a million dollars a glass, but at a million a glass, I only need to sell one" school of buisness.
 

Popido

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Oct 21, 2010
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This should be one of those moments when we realise that the industry has grown, but nope. Lets blame the "non-gamers" for not keeping up with times.
 

Gunner_Guardian

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Jul 15, 2009
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So wait, you don't need to CC in order to order stuff from a game that's aimed at 4 year olds and the smurfberries cost $99 dollars each!! I normally am on the "parents should pay attention to kids" but I think it's safe to blame the company on this one, that is just plain sleazy on their part.
 

Jumplion

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Mar 10, 2008
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Serris said:
sympathy: you would feel sorry for her <- she doesn't get this
apathy: you simply don't care <- she doesn't get this

so... she makes you angry/sad?
The Man With the Soap said:
So, you hate her? She seems stupid, but not worth of my hate, just my apathy. Who gives an eight year old an iPad, anyway? If you have that kind of disposable income, I think you can foot the bill for the in-game purchases, no problem.
BLEH, brain fart, apparently those words don't mean what I think they mean. I thought apathy had more of a negative connotation to it/was an antonym or something. Learn something new every day.