eatenbyagrue said:
Happyninja42 said:
I work in my state's Veterans Affairs office, helping them and their family members file claims with the Federal VA. We help them figure out what benefits are available to them based on active service, and then help them complete the applications and supporting documentation.
That sounds like it occasionally gets very ugly. Like, "pissed off veteran with less benefits than he expected" ugly
Eh, not as often as you'd think. The majority of our clients are pretty cool, even when told something they don't want to hear about their available benefits. Every once in a while we get a person who comes in, pre-offended by everything, and they act all entitled and arrogant, and try and talk down to us. But it really is a rare thing. Like once a month, if that.
Thankfully, very few of our vets have the opinion that since they are a veteran, they have the right to just be an entitle asshole whenever they want.
I actually enjoy the job a lot. Just about every job I've had has been some kind of customer service, because I've learned about myself that I like helping people. My other jobs were usually fairly dull kinds of customer service, (book store clerk, phone customer service IT guy, etc), and while I did enjoy helping people in those jobs, it was a very.....surface level help I guess you could say. Not much depth to it. Like I'm glad I was able to get your satellite tv working again dude, but it's just a football game, and you didn't need to yell at me for 10 minutes while we got it fixed. Watch the replay online or something dude, chill out.
This job however, I'm actually able to help people with significant forms of benefits. Medical coverage, financial assistance, education benefits for themselves and their dependents. Stuff that actually makes their lives better. So yeah, the occasional asshole is fine, it doesn't offset the rest of what I get to do.