Give some advice to customers
- Thread starter chinangel
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I deliver pizza.
1) If you ordered a pizza, you should be expecting me to show up. I shouldn't have to knock or ring the doorbell multiple times, and then call you to let you know that your pizza is there. I'm on a tight schedule, and I don't have time to look for you.
2) You know that you're going to have to pay me when I get there, so you should have your money/card ready before I arrive, and have worked out who's paying for what.
3) Have your house number visible. Don't hang a flower pot in front of it. Don't paint it the same colour as your house. Don't block it with a bush or a tree. If you can't avoid that, give us some kind of clue as to which house is yours.
Captcha: geez louise
A polite way of putting my thoughts when people don't do these things.
1) If you ordered a pizza, you should be expecting me to show up. I shouldn't have to knock or ring the doorbell multiple times, and then call you to let you know that your pizza is there. I'm on a tight schedule, and I don't have time to look for you.
2) You know that you're going to have to pay me when I get there, so you should have your money/card ready before I arrive, and have worked out who's paying for what.
3) Have your house number visible. Don't hang a flower pot in front of it. Don't paint it the same colour as your house. Don't block it with a bush or a tree. If you can't avoid that, give us some kind of clue as to which house is yours.
Captcha: geez louise
A polite way of putting my thoughts when people don't do these things.
I work at a deli so if you visit a deli here's a guide to ordering and NOT BEING A Jerkoff while this may seem like something that's obvious, hardly anyone ever actually figures this out. So your probably guilty of this as well.
1) When your ordering meat. PICK THE DRY MEATS FIRST TO BE ASKED TO BE CUT. When you have Roast Beef(messy), Buffalo Chicken(really messy), bologna (dry) and turkey (dry). Ask to get the stuff that doesn't have liquid all over it and in it. Because I have to clean it and it takes me longer to get your order done if I have to keep cleaning the slicer over and over to cut your next thing so your bologna isn't covered in buffalo chicken sauce.
2) When it's busy and your waiting in line the correct edict is not to play with your keys, coughing, tapping your hands on the counter and various other passive aggressive childish ways of pissing us all off. Fun Fact pissing off the people your entrusting with your food, isn't smart. SHUT UP, stand there and I'll get to you. IF anything get pissed off at the person in front of you ordering 8 pounds of cold cuts. It's not my fault their to freaking lazy to cook.
3) When your getting close to the end of the line and are about to be called don't text, talk on your phone or anything else. Your on my time and I will just call the next person in line if your ignoring me when I'm trying to take your order.
4)Make sure you know what you want BEFORE getting to the front. I have more idiots come up and go "Duuuh I don't know what I want" after standing in line for 15 minutes waiting. Then they call/text someone to ask what they want...I get dirty looks like its my fault from the people behind them. *sigh*
5) The universe doesn't revolve around you. Yes shocking I know. If it's late at night and you see a deli worker taking apart machinery or doing other assorted tasks and theirs only one person helping. The reason for that is because they are closing soon and they need to get other things done besides helping you. Like you they don't want to be there any longer than needed.
6) Don't show up right at closing at literally the last minute and expect service. You have the entire day to show up. I'm sorry you missed the window of 14 hours were open during the day, try tomorrow when hopefully you wont be as lazy, I mean busy.
7) This one rarely happens but some people don't understand the severely complicated process of getting your order and then walking away. Instead they and the people they are talking with all stand directly in front of the counter and talk for half an hour and piss me and the customers off. This is a place of business not your freaking living room, MOVE.
Oh god I just realized I'm the soup Nazi. Oh well, NO MEAT FOR YOU!
1) When your ordering meat. PICK THE DRY MEATS FIRST TO BE ASKED TO BE CUT. When you have Roast Beef(messy), Buffalo Chicken(really messy), bologna (dry) and turkey (dry). Ask to get the stuff that doesn't have liquid all over it and in it. Because I have to clean it and it takes me longer to get your order done if I have to keep cleaning the slicer over and over to cut your next thing so your bologna isn't covered in buffalo chicken sauce.
2) When it's busy and your waiting in line the correct edict is not to play with your keys, coughing, tapping your hands on the counter and various other passive aggressive childish ways of pissing us all off. Fun Fact pissing off the people your entrusting with your food, isn't smart. SHUT UP, stand there and I'll get to you. IF anything get pissed off at the person in front of you ordering 8 pounds of cold cuts. It's not my fault their to freaking lazy to cook.
3) When your getting close to the end of the line and are about to be called don't text, talk on your phone or anything else. Your on my time and I will just call the next person in line if your ignoring me when I'm trying to take your order.
4)Make sure you know what you want BEFORE getting to the front. I have more idiots come up and go "Duuuh I don't know what I want" after standing in line for 15 minutes waiting. Then they call/text someone to ask what they want...I get dirty looks like its my fault from the people behind them. *sigh*
5) The universe doesn't revolve around you. Yes shocking I know. If it's late at night and you see a deli worker taking apart machinery or doing other assorted tasks and theirs only one person helping. The reason for that is because they are closing soon and they need to get other things done besides helping you. Like you they don't want to be there any longer than needed.
6) Don't show up right at closing at literally the last minute and expect service. You have the entire day to show up. I'm sorry you missed the window of 14 hours were open during the day, try tomorrow when hopefully you wont be as lazy, I mean busy.
7) This one rarely happens but some people don't understand the severely complicated process of getting your order and then walking away. Instead they and the people they are talking with all stand directly in front of the counter and talk for half an hour and piss me and the customers off. This is a place of business not your freaking living room, MOVE.
Oh god I just realized I'm the soup Nazi. Oh well, NO MEAT FOR YOU!
Same here, and let me add to that:Duncan Belfast said:
4) Know your address, and make sure it's correct. If you order online and mess up your own freaking address, we can't find you, and it's your own damned fault. And if there is a room/apartment/space number, tell us. This isn't a scavenger hunt.
5) There are many cases when we will need to get in touch with you. To that end, keep your phone on and near you at all times. Especially when you specifically instruct us to call you when we arrive. I mean, come on.
6) Some places require that the driver check the card you used to pay for your order, and they get in trouble if they don't. It's right there on the website when you order. It's annoying, but don't blame them if they can't complete the order just because you failed to read the fine print.
7) If you live in a gated community and know the gate code, give it to us so we can get in.
8) The driver is rarely late because he or she got lost. More often than not, it's because they're super busy and understaffed. Yes, we do want to get you your order ASAP, but sometimes it's just not possible.
Don't bring up some bullshit from the past. Nobody cares that you came in here 3 years ago and the guy gave you the wrong order. I had to deal with that bull crap all the time when I worked at Taco Bell. If they are doing such a terrible job, then stop going there. I didn't screw it up for you, so don't tell me about it. I will get a manager for you, I just work here as an employee. They would always put the blame on you, as if you had owned a piece of the company.
Let see (I work in retail)-
I appreciate if you hand me the exact changes or at least abit over it. I however DO NOT appreciate if you hand me the amount that is way above the actual cost like a £20 note for a £1.99 sweets! Sure I can get you don't have other cash on you but come on, spend abit more if you going to have me that much change!
I know this isn't a problem in some stores but in the shop I worked in, there are limited amount of cash in the till and it's so annoying when you have to asked the supervisor/ maanger to bring in more cahs from the safe!
Do not expect the whole "buying the products in huge quantity automatically means you will get a discount" will be apply to every single stores!
When it is close to closing time, do not get the employee deal with the handy work when you yourself can easily do it yourself (e.g. picking out the non dirty plates). That employee got other work stuff to do (like vaccuming the shop floor) when it's close to closing time!
DO NOT come into the store when it is minutes to closing time! The employees just want to go home already without anything that prolong staying in work after closing time!
If you want a carrying bag, ask for it FIRST not after the employee had total up the cost (parts in the UK, all stores got to charge 5p for a bag to reduse waste)!!!
Don't be an ass and place your litters within the store. That is just bloody rude!!!
Lastly if you going into a discount/ cheap branded/ bargain store, you better lower your expectation/ standard by alot!!!
This also means you can't be picky about it! Beggers can't be chooser!!
I appreciate if you hand me the exact changes or at least abit over it. I however DO NOT appreciate if you hand me the amount that is way above the actual cost like a £20 note for a £1.99 sweets! Sure I can get you don't have other cash on you but come on, spend abit more if you going to have me that much change!
I know this isn't a problem in some stores but in the shop I worked in, there are limited amount of cash in the till and it's so annoying when you have to asked the supervisor/ maanger to bring in more cahs from the safe!
Do not expect the whole "buying the products in huge quantity automatically means you will get a discount" will be apply to every single stores!
When it is close to closing time, do not get the employee deal with the handy work when you yourself can easily do it yourself (e.g. picking out the non dirty plates). That employee got other work stuff to do (like vaccuming the shop floor) when it's close to closing time!
DO NOT come into the store when it is minutes to closing time! The employees just want to go home already without anything that prolong staying in work after closing time!
If you want a carrying bag, ask for it FIRST not after the employee had total up the cost (parts in the UK, all stores got to charge 5p for a bag to reduse waste)!!!
Don't be an ass and place your litters within the store. That is just bloody rude!!!
Lastly if you going into a discount/ cheap branded/ bargain store, you better lower your expectation/ standard by alot!!!
This also means you can't be picky about it! Beggers can't be chooser!!
You're taking the school kids into a cheap discount store, what's wrong with you??? You're in a resort town and you're taking the kids to a discount store as oppose to going to the town gift shop??? Shouldn't the kids have something more memorable then buying some sweet and drink that they can get from any other stores?
Even then if you still insist on coming to the store, come to the store HOURS before closing time preferable three or two hours before closing time!!!!
Even then if you still insist on coming to the store, come to the store HOURS before closing time preferable three or two hours before closing time!!!!
I work at a Starbucks in the UK so here's a couple of things.
1. There is no black Latte. I don't care if you got one at Costa. Latte is Italian for milk, there will be some milk content in such a drink.
2. Do not order a "coffee". 75% of the 100 or so drinks we do contain coffee. Narrow it down for me a bit or I'm going to suggest the most expensive thing we do.
3. Try to maintain a coherent mental process between ordering and picking up your drink. Making 90 - 150 cups of coffee an hour doesn't leave a huge amount of time for remembering who ordered what, and between people wandering off, going to the loo or pushing in the line, giving out drinks in order doesn't tend to work.
4. Seriously, remember what you ordered. It ain't rocket science.
5. I'm aware the company I worked for recently got a whole heap of crap for not paying their corporation tax. However, if you look carefully you'll see that I am not an accountant and therefore have no control over company finances. The green apron is another minor clue.
6. Yes, I know it's stupid that we have to ask for your name. If you don't want to give us your name, make one up or borrow film characters or famous persons. Don't stand there looking at me like I asked to see your junk.
7. If your going to be standing in a queue for a few minutes, maybe you should decide what you want. You know, instead of standing there like a souless husk til you get to me, then umming and ahhing for a couple of minutes.
8. Get off your phone. Even better, don't stand around in the queue, then phone someone when your turn to be served comes up. I realise that contact with other humans is scary and stuff, but if you won't get off your phone then you just look like a massively self absorbed dickhole.
Saying all this, 99.9% of the people I meet on a daily basis are perfectly civilised and some are super awesome.
I chooses to think this is because I've trained them to be XD
1. There is no black Latte. I don't care if you got one at Costa. Latte is Italian for milk, there will be some milk content in such a drink.
2. Do not order a "coffee". 75% of the 100 or so drinks we do contain coffee. Narrow it down for me a bit or I'm going to suggest the most expensive thing we do.
3. Try to maintain a coherent mental process between ordering and picking up your drink. Making 90 - 150 cups of coffee an hour doesn't leave a huge amount of time for remembering who ordered what, and between people wandering off, going to the loo or pushing in the line, giving out drinks in order doesn't tend to work.
4. Seriously, remember what you ordered. It ain't rocket science.
5. I'm aware the company I worked for recently got a whole heap of crap for not paying their corporation tax. However, if you look carefully you'll see that I am not an accountant and therefore have no control over company finances. The green apron is another minor clue.
6. Yes, I know it's stupid that we have to ask for your name. If you don't want to give us your name, make one up or borrow film characters or famous persons. Don't stand there looking at me like I asked to see your junk.
7. If your going to be standing in a queue for a few minutes, maybe you should decide what you want. You know, instead of standing there like a souless husk til you get to me, then umming and ahhing for a couple of minutes.
8. Get off your phone. Even better, don't stand around in the queue, then phone someone when your turn to be served comes up. I realise that contact with other humans is scary and stuff, but if you won't get off your phone then you just look like a massively self absorbed dickhole.
Saying all this, 99.9% of the people I meet on a daily basis are perfectly civilised and some are super awesome.
I chooses to think this is because I've trained them to be XD
I don't work in retail but surely it's just:
Please and thank you.
Put the phone away at the cashier
Did I get it right?
Please and thank you.
Put the phone away at the cashier
Did I get it right?
Ah good. I hope some people will read this. After 12 years in a grocery store in every department except bakery and Meat (including management), I'd really appreciate the following:
1. Don't be a lazy SOB. Those two pounds of cherries you got in Produce but suddenly don't want? Give them to someone. Don't put them on an empty spot on the shelf. If they go warm, we have to throw them out and we're down 12 bucks.
2. Freezers and coolers are two different areas. Just because you put the cherries with the frozen dinners doesn't mean they stay good. They are ruined. Same with cabbage, bananas, grapes, milk, cheese, take home subs, expensive steaks, beer and wine. Anything put outside it's proper temperature is thrown away. It's the law. Ask me again why our prices went up.
3. You know those food sample cups you take and then wolf down? Throw those away. Or, if you're too lazy, throw it on the ground. Don't put half eaten pasta bolognese on the cereal aisle. It's disgusting and turns away actual decent customers. And I have to clean it up. If you're too lazy to throw it in the trash, then throw it on the floor and let a person who makes even less money than I do clean it up.
4. When asking for the location of an item, try not to walk past it on your way to me. I have to maintain a certain efficiency, measured by cases per hour and you're screwing up my evaluation in two weeks, which determines if I qualify for my measly 3% raise.
5. If I do tell you the location of an item, the proper response is "thanks" "or thank you." It is not proper to look at me like I'm the stupid one on the aisle.
5a. Use the in store maps and overhead signs. See number four for my reasons.
6. If you're going to steal, just steal the whole damn package. Stealing two Slim Jims out of a box of five isn't any worse than stealing all of them. Just do us a favor and hide the box somewhere so we can scan it as known theft.
7. If we don't carry an item, we don't carry it. No, you did not purchase that box of organic buffalo puffs here last week. I personally discontinued that item seven months ago.
7a. And you don't know more than I do. You might shop here every week and spend three hundred bucks each time. But I'm here at least 40 hours a week. I stock 300 retail dollars in product in about two minutes. So, if we say something, we're right. At least 98% of the time.
8. Contrary to popular belief, we really appreciate you telling us if you spilled something. Don't walk away from dropping a $12 bottle of wine because you're afraid we're going to make you buy it. We won't. But if Grandma Jones and her cataracts slips on that spill, we're out millions and Grandma Jones needs a new hip.
9. If you see me standing at the check out with a sandwich, a bag of chips, and a drink, I'm on lunch. Store policy strictly forbids working while "off of the clock." Don't ask me for help. I feel like I could get fired for it.
10. Bringing a cart with you from outside before you enter the store is cruise control for Cool.
11. If you want us to help you load your groceries in your car, then clean it up first. Don't blame us if we can't find room to store your six cases of 24 pack bottled water and your trunk has exactly six cubic centimeters of space.
12. See those words on the key pad? Debit and Credit? Please tell me which one you choose, as they are two different things and my psychic powers only work on Thursdays. Which I always have off to spy on Soviet sympathizers.
13. Where do you think pie crusts are located? With the frozen chopped spinach? Try looking with...oh, I dunno, regular pies. Or Cool Whip.
14. We are a low volume store, and we don't have your organic tofu nutter crunch bars. I know Super Value Meaglo-Mall has it. But guess what? They have enough customers where they don't have to scan out the product when it goes out of date and net the store a loss.
15. MOVE OUT OF MY WAY DAMMIT!!!! If I'm holding a box that says Bird's Eye and I'm walking towards the broccoli, don't stand in front of it and freeze because you don't want to make eye contact with me. I'm not that scary of a person, really. At least when I'm wearing this uniform.
16. Move your conversations out of the aisle I'm working. I don't care that Uncle Joe had a vasectomy and you have new fungus on your toes (True stories) Just stop standing where I'm working.
17. Respect my work space. I'm supporting a 20 month old and putting my wife through college. I'm not doing this for fun. Say excuse me like I do when you cut in front of me.
18. Don't ask me if we sell bread and then get offended at the look I give you. Seriously, we get asked a lot of stuff, but we never expect something THAT dumb.
19. I am not a dirty person. In fact, my hands are cleaner than yours because I HAVE to wash my hands when I use the bathroom. When was the last time you washed yours, Miss Cleanfreak? Oh, and that five dollar bill you handed me is dirtier than the both of us combined.
20. I'm a human. Treat me like one.
1. Don't be a lazy SOB. Those two pounds of cherries you got in Produce but suddenly don't want? Give them to someone. Don't put them on an empty spot on the shelf. If they go warm, we have to throw them out and we're down 12 bucks.
2. Freezers and coolers are two different areas. Just because you put the cherries with the frozen dinners doesn't mean they stay good. They are ruined. Same with cabbage, bananas, grapes, milk, cheese, take home subs, expensive steaks, beer and wine. Anything put outside it's proper temperature is thrown away. It's the law. Ask me again why our prices went up.
3. You know those food sample cups you take and then wolf down? Throw those away. Or, if you're too lazy, throw it on the ground. Don't put half eaten pasta bolognese on the cereal aisle. It's disgusting and turns away actual decent customers. And I have to clean it up. If you're too lazy to throw it in the trash, then throw it on the floor and let a person who makes even less money than I do clean it up.
4. When asking for the location of an item, try not to walk past it on your way to me. I have to maintain a certain efficiency, measured by cases per hour and you're screwing up my evaluation in two weeks, which determines if I qualify for my measly 3% raise.
5. If I do tell you the location of an item, the proper response is "thanks" "or thank you." It is not proper to look at me like I'm the stupid one on the aisle.
5a. Use the in store maps and overhead signs. See number four for my reasons.
6. If you're going to steal, just steal the whole damn package. Stealing two Slim Jims out of a box of five isn't any worse than stealing all of them. Just do us a favor and hide the box somewhere so we can scan it as known theft.
7. If we don't carry an item, we don't carry it. No, you did not purchase that box of organic buffalo puffs here last week. I personally discontinued that item seven months ago.
7a. And you don't know more than I do. You might shop here every week and spend three hundred bucks each time. But I'm here at least 40 hours a week. I stock 300 retail dollars in product in about two minutes. So, if we say something, we're right. At least 98% of the time.
8. Contrary to popular belief, we really appreciate you telling us if you spilled something. Don't walk away from dropping a $12 bottle of wine because you're afraid we're going to make you buy it. We won't. But if Grandma Jones and her cataracts slips on that spill, we're out millions and Grandma Jones needs a new hip.
9. If you see me standing at the check out with a sandwich, a bag of chips, and a drink, I'm on lunch. Store policy strictly forbids working while "off of the clock." Don't ask me for help. I feel like I could get fired for it.
10. Bringing a cart with you from outside before you enter the store is cruise control for Cool.
11. If you want us to help you load your groceries in your car, then clean it up first. Don't blame us if we can't find room to store your six cases of 24 pack bottled water and your trunk has exactly six cubic centimeters of space.
12. See those words on the key pad? Debit and Credit? Please tell me which one you choose, as they are two different things and my psychic powers only work on Thursdays. Which I always have off to spy on Soviet sympathizers.
13. Where do you think pie crusts are located? With the frozen chopped spinach? Try looking with...oh, I dunno, regular pies. Or Cool Whip.
14. We are a low volume store, and we don't have your organic tofu nutter crunch bars. I know Super Value Meaglo-Mall has it. But guess what? They have enough customers where they don't have to scan out the product when it goes out of date and net the store a loss.
15. MOVE OUT OF MY WAY DAMMIT!!!! If I'm holding a box that says Bird's Eye and I'm walking towards the broccoli, don't stand in front of it and freeze because you don't want to make eye contact with me. I'm not that scary of a person, really. At least when I'm wearing this uniform.
16. Move your conversations out of the aisle I'm working. I don't care that Uncle Joe had a vasectomy and you have new fungus on your toes (True stories) Just stop standing where I'm working.
17. Respect my work space. I'm supporting a 20 month old and putting my wife through college. I'm not doing this for fun. Say excuse me like I do when you cut in front of me.
18. Don't ask me if we sell bread and then get offended at the look I give you. Seriously, we get asked a lot of stuff, but we never expect something THAT dumb.
19. I am not a dirty person. In fact, my hands are cleaner than yours because I HAVE to wash my hands when I use the bathroom. When was the last time you washed yours, Miss Cleanfreak? Oh, and that five dollar bill you handed me is dirtier than the both of us combined.
20. I'm a human. Treat me like one.
I don't work directly with customers, but I've seen the behavior of customers of similar products, so, here's what I'd go with:
1) Knowing how you use the software is lovely, especially if you use it to do weird things. Got an oddball workflow? Coolbeans, just tell me what it is. But don't be too peeved if I miss a bug that I couldn't have imagined in my wildest dreams.
2) Testing takes time, same with fixing bugs. Time is sadly not infinite. So, it's going out the door with the potential for something to be wrong in it. Please don't blame QA, we don't actually exist in a quantum bubble where time does not exist. We are governed by the same laws of reality as you, and if marketing wants it by [date], we only have until [date] to find out what's wrong with it.
3) Maybe it's different for home software products, but I don't actually get every machine in existence to work on. I'm going to suggest that PC game/software companies don't either. If you've got a weird or insanely old device, don't be flabbergasted and enraged if it doesn't work optimally there.
4) New features are awesome! There's an entire process associated with developing, coding, and testing them! Sadly, this stuff doesn't exist in a time-space singularity either. If [program] comes out without a feature you think should be there, don't be surprised if it takes time for that feature to come out. Likewise, the idea of "just make a real quick patch to add this functionality, it's not that complicated!" doesn't happen either. If it did, and it broke another something (I've seen things, man... things you wouldn't believe. Things that had nothing to do with one another breaking, because someone wrote some jank code... Had to amend the test plan to include things that shouldn't be physically possible...), you'd be pretty peeved when that thing broke.
5) Again, when broken crap is fixed, it has to be tested again, to make sure the fix fixed things and didn't break other things. Nothing is more fun than the Webt of Bugs--a horrific wasteland where each bug fix introduces a new bug that masks the first bug, so you can't tell if the first bug was fixed until the new one is fixed... repeat until thoroughly exasperated. It's like trying to watch YouTube over dialup. If there's a really fast bug fix for something, you can bet your buttcheeks some poor QA dude on salary just spent the last few nights sleeping at the office to get it out the door for you.
So, I guess, just be nice to the people who test your software, and be mindful that they aren't as numerous as you, and certainly don't have as much time to use the software as you will.
1) Knowing how you use the software is lovely, especially if you use it to do weird things. Got an oddball workflow? Coolbeans, just tell me what it is. But don't be too peeved if I miss a bug that I couldn't have imagined in my wildest dreams.
2) Testing takes time, same with fixing bugs. Time is sadly not infinite. So, it's going out the door with the potential for something to be wrong in it. Please don't blame QA, we don't actually exist in a quantum bubble where time does not exist. We are governed by the same laws of reality as you, and if marketing wants it by [date], we only have until [date] to find out what's wrong with it.
3) Maybe it's different for home software products, but I don't actually get every machine in existence to work on. I'm going to suggest that PC game/software companies don't either. If you've got a weird or insanely old device, don't be flabbergasted and enraged if it doesn't work optimally there.
4) New features are awesome! There's an entire process associated with developing, coding, and testing them! Sadly, this stuff doesn't exist in a time-space singularity either. If [program] comes out without a feature you think should be there, don't be surprised if it takes time for that feature to come out. Likewise, the idea of "just make a real quick patch to add this functionality, it's not that complicated!" doesn't happen either. If it did, and it broke another something (I've seen things, man... things you wouldn't believe. Things that had nothing to do with one another breaking, because someone wrote some jank code... Had to amend the test plan to include things that shouldn't be physically possible...), you'd be pretty peeved when that thing broke.
5) Again, when broken crap is fixed, it has to be tested again, to make sure the fix fixed things and didn't break other things. Nothing is more fun than the Webt of Bugs--a horrific wasteland where each bug fix introduces a new bug that masks the first bug, so you can't tell if the first bug was fixed until the new one is fixed... repeat until thoroughly exasperated. It's like trying to watch YouTube over dialup. If there's a really fast bug fix for something, you can bet your buttcheeks some poor QA dude on salary just spent the last few nights sleeping at the office to get it out the door for you.
So, I guess, just be nice to the people who test your software, and be mindful that they aren't as numerous as you, and certainly don't have as much time to use the software as you will.
General:
Don't be a dick. Classic.
We get paid peanuts, we stand behind a register, we may wear silly company regulated clothes (thankfully I haven't but they exist, presumably to humiliate employees further). If we had any say in the prices or the way the company is run we wouldn't be here. Take your complaining elsewhere.
We may have been working for 12 hours, had a bad day/night, been utterly no-time-to-stop-moving kind of busy for a while, not had any coffee yet or numerous other reasons to be a bit daft. We're not complete morons just because we said something foolish. (Been guilty of thinking that before I started working those kinds of jobs).
Tech related:
Updates exist for a reason. If you neglected to update windows for two years and then get mad because some new hardware is incompatible it's your own damn fault.
Technology is immensely complicated. We don't know everything. Be patient and we'll try to work it out.
Insurance is often a *****. Not our fault how it works. Take it up with them.
Shipping specific replacement hardware takes time (especially to a small country such as mine). Again, be patient.
Don't be a dick. Classic.
We get paid peanuts, we stand behind a register, we may wear silly company regulated clothes (thankfully I haven't but they exist, presumably to humiliate employees further). If we had any say in the prices or the way the company is run we wouldn't be here. Take your complaining elsewhere.
We may have been working for 12 hours, had a bad day/night, been utterly no-time-to-stop-moving kind of busy for a while, not had any coffee yet or numerous other reasons to be a bit daft. We're not complete morons just because we said something foolish. (Been guilty of thinking that before I started working those kinds of jobs).
Tech related:
Updates exist for a reason. If you neglected to update windows for two years and then get mad because some new hardware is incompatible it's your own damn fault.
Technology is immensely complicated. We don't know everything. Be patient and we'll try to work it out.
Insurance is often a *****. Not our fault how it works. Take it up with them.
Shipping specific replacement hardware takes time (especially to a small country such as mine). Again, be patient.
1. Er, re-read what I said please. LEASH or crate. If you have a Golden Retriever or Bullmastiff, then of course leash is the better option. If you have a Yorkshire Terrier then a crate would be a better option if you don't have a leash. I don't like animals running freely within the clinic because if someone opens the door, doggie goes ZOOM out into the busy parking lot. Also it helps keep a dog under control in other situations.shootthebandit said:
9. In certain situations it's ok to take a cone off (out for a walk, in the car, on stairs, or in some other awkward area). If you know your dog (hopefully a dog that doesn't obsess over wounds) and can keep the bugger under strict supervision then fine as long as there's no fuss if something happens. However I've also seen some people take off their pet's cone soon after a spay and have everything fall apart and require another surgery. A few weeks ago someone took the cone off their dog and re-opened the surgical site (thankfully it was just a small opening in the leg) and needed to be sedated the next day. And then some cases of infections caused by licking the area.
10. Actually that's how things are run in my clinic too. Usually I (I'm a veterinary technician) hold all animals unless I'm busy or we're dealing with a very defensive dog (like a Chow Chow, which don't tend to like being touched by strangers). It's not typical practice to let owners hold their animals in most clinics since if an owner is bitten or scratched, they're legally allowed to sue us. A lot of larger clinics have a strict "no owner" policy with restraint in normal circumstances and will take the animal to the back to do things. Though still, some animals just are better behaved when away from their owners and are restrained by professionals. Last month there was a grouchy old Shih Tzu that was apparently impossible (according to previous vet) to get blood from. From seeing what happened, it was so hard because the dog would flip out whenever his owner was there and coddling him. She refused to have anyone hold down her baby, and so the dog was hard to handle and my boss was bitten due to her not being able to properly restrain. Next day we tried again, told her to wait in the lobby, and easy-peasy 3 mL of blood.
I imagine all of you as Gru from Despicable Me, and it's pretty funny. Here's a few more. I work retail.
Don't approach the store-front after close and beg to be let in. If it's your kid's birthday and an emergency, I'll actually like you less.
You cannot haggle for a lower price. If you can convince the computer to lower the price, you've got more power than me.
Have an ID when you leave the house. Please? A staggering number of people who need an ID to buy something don't have it on them. I'm baffled by that.
You cannot try our products before buying them. Is there a store that does this anywhere? Where are people getting this idea from?
If a manager promises to bend the rules for you, talk specifically to them and not a random cashier. That's a personal favor and non-transferable. You can ask when they work next.
If you have a drink in the store, try to focus on drinking. Think thirsty thoughts BEFORE you put it down somewhere. We don't care about empty cups, but we hate people leaving their full fountain drinks and soda cans.
If you're in a big hurry and don't have time for our nonsense, just leave. We'll be open tomorrow, I won't be offended. I'd much, much, much rather you do that than be stressed-out with me. Your urgent stuff probably is truly more important, so get out of line and come back later. Cut your losses and run. Ringing up takes more time than you think it will, just go.
Before you call a retail store, ask yourself if there is any way you can avoid having to do that. Try the internet, or even going to the store. Calling a retail store on the phone should be a last resort. Don't be surprised if you're put on hold and get passed around between different people, that is totally normal.
Don't approach the store-front after close and beg to be let in. If it's your kid's birthday and an emergency, I'll actually like you less.
You cannot haggle for a lower price. If you can convince the computer to lower the price, you've got more power than me.
Have an ID when you leave the house. Please? A staggering number of people who need an ID to buy something don't have it on them. I'm baffled by that.
You cannot try our products before buying them. Is there a store that does this anywhere? Where are people getting this idea from?
If a manager promises to bend the rules for you, talk specifically to them and not a random cashier. That's a personal favor and non-transferable. You can ask when they work next.
If you have a drink in the store, try to focus on drinking. Think thirsty thoughts BEFORE you put it down somewhere. We don't care about empty cups, but we hate people leaving their full fountain drinks and soda cans.
If you're in a big hurry and don't have time for our nonsense, just leave. We'll be open tomorrow, I won't be offended. I'd much, much, much rather you do that than be stressed-out with me. Your urgent stuff probably is truly more important, so get out of line and come back later. Cut your losses and run. Ringing up takes more time than you think it will, just go.
Before you call a retail store, ask yourself if there is any way you can avoid having to do that. Try the internet, or even going to the store. Calling a retail store on the phone should be a last resort. Don't be surprised if you're put on hold and get passed around between different people, that is totally normal.
This, a thousand times, this. I've lost count of how many times I've wanted to strangle a group of entitled customers because they thought their time was infinitely more important than mine or my co-workers. If the store closed 15 minutes ago, fucking leave, come back tomorrow, I don't care. Don't just take your time, like we're all operating on your personal schedule.Colour-Scientist said:
I should probably point out that I work in retail, a clothing store to be more specific. And if it's Black Friday, don't start bitching at me because I'm handling your clothes too fast at checkout, and "rushing you". I'm not gonna feel bad, so don't yell at me for being "too rough" with the huge stack of clothes you just paid 75 cents for, you cheap asshole. Do I really have to remind you that there are about a hundred fucking people behind you!
That's how I came to hate old Jamaican ladies.
If you show up at 10:58 at night and grab a grocery cart, I will make a voodoo doll of you.
...that's about it.
...that's about it.
I had to work in a parking lot for a few months. My advice:
--Stop parking in "No Parking" zones. Along with getting a ticket should a cop catch you, you will also be getting the finger from every person that has drive around you or who uses the place you parked in as a walkway to transport larger items. Also, if you say, "I'll only be five minutes" then you better only be five minutes. Otherwise, we will call a tow truck, and yes, you will be the one paying for every expense. It doesn't matter if we don't normally call a tow truck, we'll do it just because we're angry at you extra for lying. Oh yeah, and your car might not be in perfect condition when you get out, because a customer will likely key scratch it, and even some workers will find a way to do minor damage.
--If you see a person with a bright orange or yellow vest on, they know no more about the store and its layout than the common customer. There is absolutely no reason why a worker would have that vest on, even if they have a name tag from the store, unless they were either working outside for the store, were working as a contractor outside for the store, or are working on the highway. In the first case, they have not been trained on the inside; in the second case, they obviously have never been trained; and in the third case, if you honestly think they were trained, no amount of help anyone ever gives you will ever help you.
--Stop at stop signs and look behind you when backing out. People working in a place where people drive as slow as a parking lot often plan how they will get hit to minimize injuries while making sure you pay as harshly as possible for your reckless driving. Don't risk that one of those workers might eventually decide to follow through, especially since they may also get a few paid days off.
--The parking lot is not your trash bin. There are trash bins scattered all around the place and they are often emptied by someone. Please, keep the outside beautiful and throw your trash away, especially if it is food or alcohol, which doesn't take long to start smelling bad. Oh yeah, and the carts are not a trash bin. Throwing it in the carts will get noticed, and will get plenty of nasty things said about you among the workers.
--Stop parking in "No Parking" zones. Along with getting a ticket should a cop catch you, you will also be getting the finger from every person that has drive around you or who uses the place you parked in as a walkway to transport larger items. Also, if you say, "I'll only be five minutes" then you better only be five minutes. Otherwise, we will call a tow truck, and yes, you will be the one paying for every expense. It doesn't matter if we don't normally call a tow truck, we'll do it just because we're angry at you extra for lying. Oh yeah, and your car might not be in perfect condition when you get out, because a customer will likely key scratch it, and even some workers will find a way to do minor damage.
--If you see a person with a bright orange or yellow vest on, they know no more about the store and its layout than the common customer. There is absolutely no reason why a worker would have that vest on, even if they have a name tag from the store, unless they were either working outside for the store, were working as a contractor outside for the store, or are working on the highway. In the first case, they have not been trained on the inside; in the second case, they obviously have never been trained; and in the third case, if you honestly think they were trained, no amount of help anyone ever gives you will ever help you.
--Stop at stop signs and look behind you when backing out. People working in a place where people drive as slow as a parking lot often plan how they will get hit to minimize injuries while making sure you pay as harshly as possible for your reckless driving. Don't risk that one of those workers might eventually decide to follow through, especially since they may also get a few paid days off.
--The parking lot is not your trash bin. There are trash bins scattered all around the place and they are often emptied by someone. Please, keep the outside beautiful and throw your trash away, especially if it is food or alcohol, which doesn't take long to start smelling bad. Oh yeah, and the carts are not a trash bin. Throwing it in the carts will get noticed, and will get plenty of nasty things said about you among the workers.
For Retail customers, especially ones in a grog shop:
1) The workers are not your "reading eye people", unless you actually ARE legally blind. If the price of something is in big bold numbers right in front of your eyes, read it.
2) Don't whine at the staff about prices. Those are set by corporate office weasels, not the in-store wageserfs.
2a) Don't whine at the staff how much something is at different shop. Go there then.
3) LOOK AT THE PERSON AT THE REGISTER WHEN THEY'RE SPEAKING TO YOU. Unless you have a social anxiety issue, which is totally acceptable.
3a) On that note, GET THE FUCKING HEADPHONES OUT OF YOUR EARS AND GET OFF THE FUCKING PHONE WHILE WE'RE TRYING TO RING YOU UP!
4) (Especially in grog/food shops) If you want a single can or bottle of some drink or another, only open 1 of the multipacks (4x or 6x, usually). Even then, most stores will already have rows of loose singles, so open your eyes and look first. Do NOT open multiple multipacks.
4a) Also, do not open full cartons to extract a single, or even a multipack unless you've looked on the shelves first.
5) We're not your servants to go and fetch you things like a trained dog. If there's a genuine reason for us to get stuff for you (high shelves, age, invalidity etc), fine, but if you're a 20-something douchewaddle wearing a singlet & a fedora, go get your own goddamned stuff.
6) Be polite. It's not that hard. If you've had a shit day, boo hoo, don't take it out on the staff unless they're actually responsible for causing it (You there! Waiter! You killed my father, prepare to die! etc). Hell, if you give us a good enough sob story, sometimes we'll even be struck by a rare bout of compassion and give you a discount or something.
7)Don't do this, ever:
1) The workers are not your "reading eye people", unless you actually ARE legally blind. If the price of something is in big bold numbers right in front of your eyes, read it.
2) Don't whine at the staff about prices. Those are set by corporate office weasels, not the in-store wageserfs.
2a) Don't whine at the staff how much something is at different shop. Go there then.
3) LOOK AT THE PERSON AT THE REGISTER WHEN THEY'RE SPEAKING TO YOU. Unless you have a social anxiety issue, which is totally acceptable.
3a) On that note, GET THE FUCKING HEADPHONES OUT OF YOUR EARS AND GET OFF THE FUCKING PHONE WHILE WE'RE TRYING TO RING YOU UP!
4) (Especially in grog/food shops) If you want a single can or bottle of some drink or another, only open 1 of the multipacks (4x or 6x, usually). Even then, most stores will already have rows of loose singles, so open your eyes and look first. Do NOT open multiple multipacks.
4a) Also, do not open full cartons to extract a single, or even a multipack unless you've looked on the shelves first.
5) We're not your servants to go and fetch you things like a trained dog. If there's a genuine reason for us to get stuff for you (high shelves, age, invalidity etc), fine, but if you're a 20-something douchewaddle wearing a singlet & a fedora, go get your own goddamned stuff.
6) Be polite. It's not that hard. If you've had a shit day, boo hoo, don't take it out on the staff unless they're actually responsible for causing it (You there! Waiter! You killed my father, prepare to die! etc). Hell, if you give us a good enough sob story, sometimes we'll even be struck by a rare bout of compassion and give you a discount or something.
7)Don't do this, ever:
My wife's a Vet. I'm gonna mark this and show her. She'll appreciate it. And yes, I have heard her complain about clients doing everything you listed here.Raggedstar said:
Her favorites are the ones who come in with a "Designer" animal they clearly spent thousands of dollars getting, then freak out over a couple hundred dollar bill.
Let me add another to the List:
-Don't try to guilt the vet by telling them you'll have to Euthanize if they don't bring the price down. Your pet is your responsibility. If you can't afford to take care of it, that's no one's fault but your own. If can't afford to take care of a pet, don't get one. That may sound harsh, but it's true. .
Oh, and a favorite of mine.
-No. Your vet is not rich. They do not make tons of money, so stop pulling that card, as well. It's harder to get into Vet school than it is to get into Med School. It takes just as much schooling to get become a DVM as it does an MD. It's also just as expensive. Then, after that, the cost needs to be paid off. There are fewer job openings for Vets. AND the average vet gets paid 1/3 that of an MD with relative training and experience. Vets do what they do because they love it. They don't need you making them miserable because you think they're paid too much. If they were paid any less they couldn't afford they're loan payments.
For my job, it's simple:
-Don't interrupt me. 9/10 times I know what the problem is shortly after you started explaining it. I'll explain it to you as fully as you want, but please let me finish asking any clarifying questions, and getting the basics out of the way. If you have a question about my explanation I will be happy to answer it. But for gods sake let me finish explaining it before you ask your initial question again.
-Also, whatever you think the problem it? It's probably not that. Except for very rare cases, you're not programming savvy enough to understand what the program is doing under the hood. Changing thing Y in Screen X is not causing thing Z to mess up.
-Finally, and most frustrating, Don't bad mouth our program because it isn't tailor made for your site. We have 200+ sites that use our software and every single one does things a little differently. I know YOU think you know all about it, but you need to realize YOUR WAY is only one out of a hundred. I know all hundred because of people like you bitching about it. Yours probably isn't even the best. And I don't CARE what your old software did. Your company switched to OUR software for a reason. Don't mistake what's comfortable with what's better.
EDIT:
-OH One more: Don't call and tell me the program is screwing up. I get at least 6 calls a day five days a week all year long. Only about 1-2 a month turn out to be a bug. The rest are ALL user error.
-Lastly, for real this time, WE are not responsible for YOU putting in bad data. If the program screws up and messes with your data, we'll take responsibility for that. But if you got fined because YOU entered the wrong data or used the program incorrectly, that's YOUR fault and we will not pick up the tab.
Lotsa good stuff here, but there's one I've just got to mention.
Upon entering a department store, do not, do *not, *do* *not*, *DO NOT*
tell your kids "Go look at the toys while I shop, I'll find you there later."
Your kids may be little angels who would never make a mess or cause a disturbance.
But you know what?
There are people in the world who are *not* angels and may grab your kids!
Retail staff see crying, screaming children being carried out of the store
*all* *the* *time*!
Staff cannot possibly be expected to know which ones are upset about not being
bought a toy or candy and *which ones are being abducted*!
When I worked at K-mart this gave me nightmares.
As a father this gives me even *worse* nightmares!
Upon entering a department store, do not, do *not, *do* *not*, *DO NOT*
tell your kids "Go look at the toys while I shop, I'll find you there later."
Your kids may be little angels who would never make a mess or cause a disturbance.
But you know what?
There are people in the world who are *not* angels and may grab your kids!
Retail staff see crying, screaming children being carried out of the store
*all* *the* *time*!
Staff cannot possibly be expected to know which ones are upset about not being
bought a toy or candy and *which ones are being abducted*!
When I worked at K-mart this gave me nightmares.
As a father this gives me even *worse* nightmares!