Maybe I'm graced with having two really good Best Buys near me, customer service depends on the management of the store in question I suppose.Eudaemonian said:I'm definitely not going to argue that Gamestop's employee practices are awesome, but what makes you say that Best Buy is an awesome store... It's basically WalMart's electronics section stretched to the size of a store. I've never been wowed by the customer service, and all the store policies seem largely in-line with every other major retail outlet. Their selection of games is usually fairly limited, only marginally better than a Target or WalMart.
Just as an added thought, I love the idea of what digital distribution will do to these places. Unfortunately, their current power has pretty much kept that problem stamped out, except when it comes to PC games which are getting some headway.
That said, when I can buy a game at Best Buy, new, and there's a stack of ten of them on the shelf, for $50.00; or I have the option to buy that same game, used and scratched, from Gamestop for $55.00 (and even if you combined used and new they only have maybe five copies on the shelf).... well.... you do the math.
I can go into Best Buy on launch day, or even two days after launch day, and grab a copy of the newest hot title (inluding Bioshock, Mass Effect, and Halo 3) from a stack of five or more at least. Gamestop across the street, however, assures me that there aren't any and there won't be any anywhere and I should've pre-ordered it. It's worth mentioning here that while Best Buy sells many things, Gamestop is only responsible for keeping one type of item in stock, and they can't even keep that straight.
And yeah, digital distribution would be awesome if anyone ever used it. We can pray that one day the light will be seen.
- J