I badly need PC help

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Sigmund Av Volsung

Hella noided
Dec 11, 2009
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Recently I had discovered a virus/infiltration on my computer. After erasing it, my computer's action center bugged me to update nvidia physx. After downloading it, the wizard told me that I had a newer version installed, however, I uninstalled the version I had, and I re-installed it.

A few days after that, the fabled BSOD appeared(Blue Screen of Death). I tried checking with my motherboard's manufacturers(Intel), but I couldn't find any BIOS updates for my processor.

The screen keeps appearing, and I don't know how to get rid of it, or resolve it, can anyone help me?
 

loc978

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Sep 18, 2010
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Without knowing more details, my recommendation is to back up everything important, wipe your drive with at least a DoD short [http://www.dban.org/], and start over from your OS disks. Windows just needs that sort of treatment on occasion.
 

Callate

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Dec 5, 2008
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Hrm. Do you have a system restore disk? Can you boot to safe mode? Is there anything in particular that happens before the BSOD, or does it immediately occur on boot?
 

teqrevisited

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Mar 17, 2010
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You should start by writing down the error code on the BSOD. It'll look like 0x0000050 for example, sometimes with a process name and the type of error and then look up the code for the possible causes.
 

Hoplon

Jabbering Fool
Mar 31, 2010
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I also manged to do this to my self, was randomly bsoding after vering amounts of time.

after meny attemps at repairs and cleaning outs, i formatted the disk and reinstalled
 

Sigmund Av Volsung

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Dec 11, 2009
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Callate said:
Hrm. Do you have a system restore disk? Can you boot to safe mode? Is there anything in particular that happens before the BSOD, or does it immediately occur on boot?
Not immediately, and as I'm talking to you know on that computer, it doesn't always happen, but frequently nonetheless. As for the system restore, I have an external hard drive with my personal stuff on it, and I CAN boot to safe mode. Nothing in particular happens before the BSOD, but most of the time, the reasons for it are different, for eg; at one time it said something about management, and the other time, IRQL_LESS_THAN , or something, but most of the time, there aren't any reasons.

BUT, where it says technical information, it is always: STOP e00000007(or something).
 

BENZOOKA

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Oct 26, 2009
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Your original post is very confusing, and not helping much with the problem...

BIOS is a software built into the motherboard, not the processor.

As far as I know, PhysX comes with the GeForce drivers. I don't see why you'd have to install it separately.

The BSOD came a few days later, so there isn't an exact link for whatever you've installed.

I also take it, that you've completely checked the viruses are gone, with thorough software (like Malwarebytes' Anti-Malware). I can't offer much help before you describe more properly the things you've done and what has happened.

I recommend to write down everything (perhaps take a clear picture, if there's much text and you don't know what's important) you see on the BSOD, the next time it pops on your screen. Using that information, you can usually localize if it's RAM, graphics card, drivers, or whatever, by googling stuff from the BSOD.
 

Sigmund Av Volsung

Hella noided
Dec 11, 2009
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BENZOOKA said:
Your original post is very confusing, and not helping much with the problem...

BIOS is a software built into the motherboard, not the processor.

As far as I know, PhysX comes with the GeForce drivers. I don't see why you'd have to install it separately.

The BSOD came a few days later, so there isn't an exact link for whatever you've installed.

I also take it, that you've completely checked the viruses are gone, with thorough software (like Malwarebytes' Anti-Malware). I can't offer much help before you describe more properly the things you've done and what has happened.

I recommend to write down everything (perhaps take a clear picture, if there's much text and you don't know what's important) you see on the BSOD, the next time it pops on your screen. Using that information, you can usually localize if it's RAM, graphics card, drivers, or whatever, by googling stuff from the BSOD.
Sorry, I'm not too great with these things, but I'll remember to wirte down the details next time, I'll then post them ASAP.

I do have a possible theory to this though;
Before, my computer used to overheat(not severely), and now, when I check out speedfan, the temperature is moderate again, so the BSOD could just try cool it down when it exerts itself.
 

Woodsey

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Aug 9, 2009
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I don't really understand why you reinstalled drivers if you didn't need to, or what relevance that holds to the BSOD.

And are you saying the BSOD is appearing whenever you try and get on the computer, or that it'll inevitably pop up after a while of using the PC? If its letting you log on, and then it does it, you may just end up logging on one day and getting a message saying your system has recovered from a serious error and that'll be the end of it. Happened to me a couple of times (although years ago).
 

Denward2186

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Jan 6, 2011
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The BSOD most likely pertaining to a hardware conflict. The IRQL_LESS_THAN makes me think it pertains toward the graphics drivers, I know you said that you had uninstalled and then installed the drivers for your Physx card.
I'd first go to the Nvidia site and download the latest drivers for your card instead of letting the wizard pick it for you.
You may want to check the fan/heat sink on your video card if it keeps doing it, sometimes dust and debris can get stuck in the fan on the heat sink. Since you mentioned you had some problems with overheating earlier.
If you cant get on the computer by booting normally try getting onto it by using safe mode. (hitting the F8 key while booting)
 

Callate

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Dec 5, 2008
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Well, IRQ stands for "Interrupt Request", and usually amounts to a particular hardware's "place in line" to request attenion from the CPU. These interrupts happen a bajillion times during the course of a normal computing session, usually without incident in the era of Plug-and-Play.

This does lend me to suspect that whatever the problem is, it's related to a device rather than the motherboard itself- and given the circumstances you describe, probably the video card.

The suggestion to do a thorough sweep of your system for malware is a good one. Malwarebytes is a good choice, and Avast is also free for home usage.

If your motherboard has on-board graphics and you feel comfortable doing so, you might try disabling your video card in BIOS and using the onboard video instead just to see if the problem persists that way.

In the past it was often the case that video drivers had a tendency to leave orphaned bits and pieces hanging around after they had supposedly been "uninstalled", necessitating software which exists entirely for the purpose of completely scouring them from the system. That might be what's happened here; I'm not up on all the ins and outs of PhysX.

I should also warn that while I've built two computers and consider myself reasonably tech-savvy, I'm not a professional, so take my advice with the usual caveats that go with the advice of strangers online.
 

BENZOOKA

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Oct 26, 2009
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BJ777 said:
BENZOOKA said:
Your original post is very confusing, and not helping much with the problem...

BIOS is a software built into the motherboard, not the processor.

As far as I know, PhysX comes with the GeForce drivers. I don't see why you'd have to install it separately.

The BSOD came a few days later, so there isn't an exact link for whatever you've installed.

I also take it, that you've completely checked the viruses are gone, with thorough software (like Malwarebytes' Anti-Malware). I can't offer much help before you describe more properly the things you've done and what has happened.

I recommend to write down everything (perhaps take a clear picture, if there's much text and you don't know what's important) you see on the BSOD, the next time it pops on your screen. Using that information, you can usually localize if it's RAM, graphics card, drivers, or whatever, by googling stuff from the BSOD.
Sorry, I'm not too great with these things, but I'll remember to wirte down the details next time, I'll then post them ASAP.

I do have a possible theory to this though;
Before, my computer used to overheat(not severely), and now, when I check out speedfan, the temperature is moderate again, so the BSOD could just try cool it down when it exerts itself.
Overheating is rarely the case, but in some cases it can cause it, or at least a CPU's overheating can cause the real cause.

It's more probably an issue of incompatible drivers/software. Something like having more than one firewall and anti-virus software, for example, can cause an awful lot of problems. It wasn't too many months ago, when out of the blue my sound card's drivers were messed up, causing BSOD soon as I got into Windows. It was difficult to troubleshoot, but once I knew what it was, it was an easy fix with removing the drivers in safe-mode. Even a single regular automated update of Comodo Antivirus & Firewall has caused my system to crash in two occasions after few seconds on desktop. Software and drivers are usually the culprits for these, being incompatible with each other, and possibly with the hardware as well.

I'd advice you to remember everything you've installed recently, and try to pinpoint which one might cause this. Also think of which bigger softwares, that you've installed, might be a factor there too.

The PhysX story is strange because that comes with the GeForce drivers. It's generally wiser to go to the respective websites of each developer of the product you wish to update, and get the drivers from there and do a fresh install for each one. I've seen the action center offering updates that are either old, or others that I haven't got any use for. Always know what you're installing.

Oh, and if your having problems with heat, it's good to clean up the case and the components from dust, which is usually the reason for that, like vacuuming the heatsink of the CPU (remember not to damage the fan). That's actually something smart to do on a regular basis. Just remember to use only vacuuming or pressurized air. Best comes with both.
 

Hashime

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Jan 13, 2010
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Bsod's are not scary. Just download "Debugging Tool for Windows" from Microsoft (it is in the SDK) and use the debugging tool to open the crash-dump. This will allow you to see the driver causing the problem.

I would bet that you have a mismatched driver somewhere, that process will identify it.