I need HELP with XBoxLive please I bought a gold membership and now can't reach saves or profile!

[mikev7.0]

I need help from someone who has dealt with this issue before. I just bought a Wireless adapter for my 360 and a 3 month gold membership and now after almost 2 hours on the phone with customer support and having them tell me to delete my profile among many other things that also didn't work, I can't even reach my game saves and customer service's answer is to "call back tomorrow" since it may be a server issue. He said they had problems with the XBL membership server earlier but thought that it was working now. Just not in my case.

The exact problem was that we checked my connection and it was fine connecting to the internet and XBL, but when I tried to redeem the 3 month subscription code it would disconnect me. Then he had me put the code in through my computer (which finally worked after about 4 tries) Then it would connect to XBL and freeze my system. Then to fix that he ordered me to delete my profile (promising I could get it back) then we cleared the network cache as well and multiple attempts to recover my gamertag only led to almost no progress on the progress bar and then a disconnect. His answer to this not working was to have me repeat the exact same process (that wasn't working) FIVE times. Finally he just said that that's as much as we could do and told me to try again tomorrow morning, even after having me activate the membership (which is worthless currently) now.

Has this ever happened to anyone else? What can I do to possibly fix it? Since no one at Microsoft seems to know.

 

[TheWhiteRapper]

No idea, but Microsoft customer support is just terrible for customer support...

Yes, my Xbox is plugged in.

Yes, my TV is on.

Yes, there's electricity in my house.

And then they tell me to hold for the next 30 minutes while they wonder why their tips didn't fix my problem./Rant

 

[Shepard's Shadow]

Maybe there is something wrong with your wireless adapter. Have you tried connecting your Xbox directly?

 

[mikev7.0]

Maybe there is something wrong with your wireless adapter. Have you tried connecting your Xbox directly?

No I haven't, I just have wireless on my computer as well as my 360. We tested the connection multiple times as well and it's fine. It's the one I'm using right now in fact. He had me do some tests directly related to the wireless adapter and he said that wasn't the problem. I really do appreciate everyone in this community who is trying to help and willing to share their knowledge tho'! 80D

That's right BOTH of you.

*sigh*

 

[KefkaCultist]

No idea, but Microsoft customer support is just terrible for customer support...

Yes, my Xbox is plugged in.

Yes, my TV is on.

Yes, there's electricity in my house.

And then they tell me to hold for the next 30 minutes while they wonder why their tips didn't fix my problem./Rant

Tell me about it... I hate when customer services insult our intelligence like that. When I had to call Microsoft about my 360 bricking a while back I instantly stated that I knew my stuff and have tried all of the obvious fixes and did the research online to find out it was a common internal issue and I STILL got the stupid suggestions like checking if its plugged in.
>_<
Comcast does it a lot too.

-snip-
Has this ever happened to anyone else? What can I do to possibly fix it? Since no one at Microsoft seems to know.

OT: That sucks man, but I haven't had a 360 for a while and have no experience with any issues like this.

My only thought is maybe its a problem with your wireless router. Not necessarily giving off no internet, but maybe something is causing it to cut out. A way to test would be to connect a laptop or some wireless device to your internet and observe it for a bit. If it works perfectly then it be the adapter in which case you can take it to a house with a good wireless connection and test it there. Sorry I can't be of more help.

EDIT: just saw your post above mine, so I'd say find a way to test the wireless adapter with a friend's wireless or something.

EDIT2:

That's right the three of you.

*sigh*

I was here, just took a bit longer to type

 

[Shepard's Shadow]

Maybe there is something wrong with your wireless adapter. Have you tried connecting your Xbox directly?

No I haven't, I just have wireless on my computer as well as my 360. We tested the connection multiple times as well and it's fine. It's the one I'm using right now in fact. He had me do some tests directly related to the wireless adapter and he said that wasn't the problem. I really do appreciate everyone in this community who is trying to help and willing to share their knowledge tho'! 80D

That's right BOTH of you.

*sigh*

Well, I'm out of ideas. If I think of something else I'll post it. Good luck!

 

[mikev7.0]

No idea, but Microsoft customer support is just terrible for customer support...

Yes, my Xbox is plugged in.

Yes, my TV is on.

Yes, there's electricity in my house.

And then they tell me to hold for the next 30 minutes while they wonder why their tips didn't fix my problem./Rant

Tell me about it... I hate when customer services insult our intelligence like that. When I had to call Microsoft about my 360 bricking a while back I instantly stated that I knew my stuff and have tried all of the obvious fixes and did the research online to find out it was a common internal issue and I STILL got the stupid suggestions like checking if its plugged in.
>_<
Comcast does it a lot too.

-snip-
Has this ever happened to anyone else? What can I do to possibly fix it? Since no one at Microsoft seems to know.

OT: That sucks man, but I haven't had a 360 for a while and have no experience with any issues like this.

My only thought is maybe its a problem with your wireless router. Not necessarily giving off no internet, but maybe something is causing it to cut out. A way to test would be to connect a laptop or some wireless device to your internet and observe it for a bit. If it works perfectly then it be the adapter in which case you can take it to a house with a good wireless connection and test it there. Sorry I can't be of more help.

EDIT: just saw your post above mine, so I'd say find a way to test the wireless adapter with a friend's wireless or something.

Thank you that's a good idea! I will try that tommorow. I checked with my landlord and all of her wireless stuff is working fine and I'm able to be on here so even with both of us using it, her on pandora and myself on the escapist, the connection still shows very good to excellent so I know that when customer support says it's a bandwith issue that's garbage.

Again thanks very much for taking the time to share your idea, what I really want to know is, this is Microsoft! Why DON'T they hire people who have a passion for and really know this stuff rather than automaton #476 that's just reading if (blank) is the issue turn to page....

GEEZ! *Eyes bottle of white wine*

 

[mikev7.0]

Maybe there is something wrong with your wireless adapter. Have you tried connecting your Xbox directly?

No I haven't, I just have wireless on my computer as well as my 360. We tested the connection multiple times as well and it's fine. It's the one I'm using right now in fact. He had me do some tests directly related to the wireless adapter and he said that wasn't the problem. I really do appreciate everyone in this community who is trying to help and willing to share their knowledge tho'! 80D

That's right BOTH of you.

*sigh*

Well, I'm out of ideas. If I think of something else I'll post it. Good luck!

That's okay I really appreciate your trying to help, I don't mean to sound like a jerk I'm just frustrated at spending $100 bucks on an afternoon of total frustration and having my game saves taken away.

 

[mikev7.0]

Maybe there is something wrong with your wireless adapter. Have you tried connecting your Xbox directly?

No I haven't, I just have wireless on my computer as well as my 360. We tested the connection multiple times as well and it's fine. It's the one I'm using right now in fact. He had me do some tests directly related to the wireless adapter and he said that wasn't the problem. I really do appreciate everyone in this community who is trying to help and willing to share their knowledge tho'! 80D

That's right BOTH of you.

*sigh*

Well, I'm out of ideas. If I think of something else I'll post it. Good luck!

That's okay I really appreciate your trying to help, I don't mean to sound like a jerk I'm just frustrated at spending $100 bucks on an afternoon of total frustration and having my game saves taken away. Oh well on the up side it looks like there may be a Shenmue 3 after all, I'm not even kidding! According to the latest issue of Game Informer a direct quote from Yu Suzuki reads: "Of course I want to make it.... Sega I think is going to let me make it, I think it is just up to the budget." So there's that happy place to go to for awhile (If it's true then we can make that a loooooooong while....)

OOps!! Sorry about the double post but when I tried to be a bit more positve with the Shennews I accidentally hit quote instead of edit. Oh well at least the new post had the news right??

 

[KefkaCultist]

-snipples-

Thank you that's a good idea! I will try that tommorow. I checked with my landlord and all of her wireless stuff is working fine and I'm able to be on here so even with both of us using it, her on pandora and myself on the escapist, the connection still shows very good to excellent so I know that when customer support says it's a bandwith issue that's garbage.

No problem. As I said, I'm not positive that it's the issue, but it's something to try at least.

Again thanks very much for taking the time to share your idea, what I really want to know is, this is Microsoft! Why DON'T they hire people who have a passion for and really know this stuff rather than automaton #476 that's just reading if (blank) is the issue turn to page....

GEEZ! *Eyes bottle of white wine*

I've pondered that myself sir... Probably because all the people who have a passion for the stuff are the ones making the games/designing the software/whatever so the only people left for customer service are the self-loathing assholes who make themselves feel better by being condescending to their customers. My theory lol.

 

[mikev7.0]

-snipples-

Thank you that's a good idea! I will try that tommorow. I checked with my landlord and all of her wireless stuff is working fine and I'm able to be on here so even with both of us using it, her on pandora and myself on the escapist, the connection still shows very good to excellent so I know that when customer support says it's a bandwith issue that's garbage.

No problem. As I said, I'm not positive that it's the issue, but it's something to try at least.

Again thanks very much for taking the time to share your idea, what I really want to know is, this is Microsoft! Why DON'T they hire people who have a passion for and really know this stuff rather than automaton #476 that's just reading if (blank) is the issue turn to page....

GEEZ! *Eyes bottle of white wine*

I've pondered that myself sir... Probably because all the people who have a passion for the stuff are the ones making the games/designing the software/whatever so the only people left for customer service are the self-loathing assholes who make themselves feel better by being condescending to their customers. My theory lol.

You are probably right as that makes WAY too much sense given my experience, but I really hope you're wrong. About the "both" of you crack, I really wasn't trying to sound like a jerk just trying to lighten my own mood a bit, sorry.

 

[mikev7.0]

-snipples-

Thank you that's a good idea! I will try that tommorow. I checked with my landlord and all of her wireless stuff is working fine and I'm able to be on here so even with both of us using it, her on pandora and myself on the escapist, the connection still shows very good to excellent so I know that when customer support says it's a bandwith issue that's garbage.

No problem. As I said, I'm not positive that it's the issue, but it's something to try at least.

Again thanks very much for taking the time to share your idea, what I really want to know is, this is Microsoft! Why DON'T they hire people who have a passion for and really know this stuff rather than automaton #476 that's just reading if (blank) is the issue turn to page....

GEEZ! *Eyes bottle of white wine*

I've pondered that myself sir... Probably because all the people who have a passion for the stuff are the ones making the games/designing the software/whatever so the only people left for customer service are the self-loathing assholes who make themselves feel better by being condescending to their customers. My theory lol.

You're probably right about that based on my experience with them, but I really hope (no offense) that you're wrong. Also sorry about the "both" of you crack I was just trying to lighten my mood. At least I have some ideas now so that when I call them back tomorrow I will hopefully at least be able to recover my saves. Right now I could care less about getting online to get my butt kicked at Blazblue or playing Portal 2 Co-op (okay THAT one does kinda' bum me out) but my saves.... Imagine having to play everything you don't currently have finished over from the beginning.... *shudders* and then knowing that you PAID microsoft for the priviledge! *thud*

OOps X2!! I've really gotta' get better with this whole "edit" thing.... Well that and since I don't normally drink maybe I shoulda' just stuck with LOOKING at the wine....

 

[KefkaCultist]

-snipples-

Thank you that's a good idea! I will try that tommorow. I checked with my landlord and all of her wireless stuff is working fine and I'm able to be on here so even with both of us using it, her on pandora and myself on the escapist, the connection still shows very good to excellent so I know that when customer support says it's a bandwith issue that's garbage.

No problem. As I said, I'm not positive that it's the issue, but it's something to try at least.

Again thanks very much for taking the time to share your idea, what I really want to know is, this is Microsoft! Why DON'T they hire people who have a passion for and really know this stuff rather than automaton #476 that's just reading if (blank) is the issue turn to page....

GEEZ! *Eyes bottle of white wine*

I've pondered that myself sir... Probably because all the people who have a passion for the stuff are the ones making the games/designing the software/whatever so the only people left for customer service are the self-loathing assholes who make themselves feel better by being condescending to their customers. My theory lol.

You're probably right about that based on my experience with them, but I really hope (no offense) that you're wrong. Also sorry about the "both" of you crack I was just trying to lighten my mood. At least I have some ideas now so that when I call them back tomorrow I will hopefully at least be able to recover my saves. Right now I could care less about getting online to get my butt kicked at Blazblue or playing Portal 2 Co-op (okay THAT one does kinda' bum me out) but my saves.... Imagine having to play everything you don't currently have finished over from the beginning.... *shudders* and then knowing that you PAID microsoft for the priviledge! *thud*

OOps X2!! I've really gotta' get better with this whole "edit" thing.... Well that and since I don't normally drink maybe I shoulda' just stuck with LOOKING at the wine....

haha I was just doing my own light crack correcting the "both" comment since I posted literally seconds after you said it.

I've been there with the saves. A lot. I have a pretty big collection of PS2/PS1 games, most of which I had games in progress and had planned to finish them eventually, but my memory cards (both the ps2 and ps1 one) crapped out on me within the last 3 years and I had to get new ones causing me to lose all my saves. Also happened when my 360's HDD fried too.

Anyway, thread derail is derailing. I wish you good luck with you problem, but I'm off to sleep.
Wish you'd shared that wine with me, now I have to go to sleep sober!

 

[mikev7.0]

-snipples-

Thank you that's a good idea! I will try that tommorow. I checked with my landlord and all of her wireless stuff is working fine and I'm able to be on here so even with both of us using it, her on pandora and myself on the escapist, the connection still shows very good to excellent so I know that when customer support says it's a bandwith issue that's garbage.

No problem. As I said, I'm not positive that it's the issue, but it's something to try at least.

Again thanks very much for taking the time to share your idea, what I really want to know is, this is Microsoft! Why DON'T they hire people who have a passion for and really know this stuff rather than automaton #476 that's just reading if (blank) is the issue turn to page....

GEEZ! *Eyes bottle of white wine*

I've pondered that myself sir... Probably because all the people who have a passion for the stuff are the ones making the games/designing the software/whatever so the only people left for customer service are the self-loathing assholes who make themselves feel better by being condescending to their customers. My theory lol.

You're probably right about that based on my experience with them, but I really hope (no offense) that you're wrong. Also sorry about the "both" of you crack I was just trying to lighten my mood. At least I have some ideas now so that when I call them back tomorrow I will hopefully at least be able to recover my saves. Right now I could care less about getting online to get my butt kicked at Blazblue or playing Portal 2 Co-op (okay THAT one does kinda' bum me out) but my saves.... Imagine having to play everything you don't currently have finished over from the beginning.... *shudders* and then knowing that you PAID microsoft for the priviledge! *thud*

OOps X2!! I've really gotta' get better with this whole "edit" thing.... Well that and since I don't normally drink maybe I shoulda' just stuck with LOOKING at the wine....

haha I was just doing my own light crack correcting the "both" comment since I posted literally seconds after you said it.

I've been there with the saves. A lot. I have a pretty big collection of PS2/PS1 games, most of which I had games in progress and had planned to finish them eventually, but my memory cards (both the ps2 and ps1 one) crapped out on me within the last 3 years and I had to get new ones causing me to lose all my saves. Also happened when my 360's HDD fried too.

Anyway, thread derail is derailing. I wish you good luck with you problem, but I'm off to sleep.
Wish you'd shared that wine with me, now I have to go to sleep sober!

That's cool it still helped to just talk about it and I really do have some good ideas now.

I admit now I'm wishing there was some sort of back up method for that and DSs as well. I guess eventually someone will see a huge financial opportunity there (I know I'd pay for a backup system.)

I totally would have shared. It's not like I'm drinking it all on my own since I don't normally drink, and I'm sure not gonna save it for later.

I figured out the problem with the low interest in my thread too whilst in a semi stupor. I didn't name it: "What would you do if you found a nude girl (who loves My Little Pony) on the beach who had lost her saves and really wanted to play Portal 2?" Oh well I'm wiser now....

and it could be worse, I could be a PSN member with a Platinum card. Yeah, that's me, eternal Polyanna....