I swear, one of these days...

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FalloutJack

Bah weep grah nah neep ninny bom
Nov 20, 2008
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The answer to this is simple.

See him in line? Go "Manager to (INSERT STATION NUMBER HERE), please!", before you even have to deal with him. If he pulls that leaving maneuver again, it's time to call the cops, 'cause he's stealing.
 

stormyfs

New member
Sep 15, 2008
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While I'm not quite sure of the legal standings in your neck of the woods, remember that you, as a cashier, ALWAYS have the right to refuse to serve a customer.
Also, if the payment hasn't gone through (which I doubt it would have, if not signature-confirmed) then he is technically guilty of theft. Twice.
Not to mention the potential of him being guilty of Common Assault (here in the UK, Assault and Battery charges can be brought against a defendant who has threatened physical abuse, as Assault can be inflicted through psychological trauma, while Battery is the 'making good on the promise' part, when they actually hit you).
I don't know the layout of your store, but your best bet would be to keep an eye on the entrance, or get a CCTV still of the guy and put it up in the staff area, and give your manager a call as soon as you see him come in.

Of course, if you want to plant him one, then there is basically a 'first strike' clause in self-defence (over here, anyway) where if you feel as if you, or a member of the public, are in imminent danger, then you can strike at the offending party. Unfortunately, you're also restricted to using an appropriate level of force, but you should be fine unless you shoot him straight off.
 

DavisJ3608

The Supremely Awesome
Mar 18, 2009
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Sorry for going away, I was having too much fun reading the other thread :)
*warm fuzzies for knowing I'm smarter than everyone's customers*

Yeah, if I see him again, I'll just grab his card and refuse to give it back until he shows some ID. And to clarify, he'd actually paid for it, and the charge had gone through on that card, but the security comes afterwords (which seems a little backwards, now that I think about it...)
 

DavisJ3608

The Supremely Awesome
Mar 18, 2009
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Sorry for going away, I was having too much fun reading the other thread :)
*warm fuzzies for knowing I'm smarter than everyone's customers*

Yeah, if I see him again, I'll just grab his card and refuse to give it back until he shows some ID. And to clarify, he'd actually paid for it, and the charge had gone through on that card, but the security comes afterwords (which seems a little backwards, now that I think about it...)

Ack! Double post, sorry!
 

Bofus Teefus

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Jan 29, 2009
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Dude probably isn't stealing, but is likely a USDA Choice Putz. Some few people (yeah, right - few) have a mindset that you should just look at them, know that they're legit, and not check anything. Following your procedure is how you keep your job, and in this case how you keep people from using other's card.

Now Bofus here used to be the manager you would call, and if you said that he cursed at you or used any racial slurs he would be invited to not come back. I haven't been in retail for awhile, and it still bugs me to see and hear about you guys getting tromped on by animals.
TaborMallory said:
You're kinda overreacting.
This would piss me off too, but it's nothing that requires drastic measures.
Well he didn't actually slug the guy, did he?
 

Erana

New member
Feb 28, 2008
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Well, you did your job with vigor.

Its jerks like that who fail to see the value of a thourough employee.
 

SharPhoe

The Nice-talgia Kerrick
Feb 28, 2009
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Delicious said:
You did what you should have done. Groceries aren't worth a fight.
Being an ex-cashier my self, that's exactly what you have to do. Any attempt to take physical action is considered assault, and the whole store can get in trouble for it.
 

Lost In The Void

When in doubt, curl up and cry
Aug 27, 2008
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Well i'm suprised you didn't slug the guy I would've and thats why i'm glad i'm not a cashier
 

FallenBlade20

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Feb 14, 2009
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I think it's really suspicious that he didn't show you his id. On one hand it could have been nothing, but I think you were right in your suspicions. Identity theft is a real issue and he should have understood that and taken the 10 seconds to show you his id instead of causing such a fuss.
 

Signa

Noisy Lurker
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Jul 16, 2008
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I worked as a cashier for nearly 4 years at a department store, and I had a few of those. I had one guy get mad that I was IDing him for picking up his one-hour photos. Really though, for everyone 1 person that got mad, I had at least 4 thanking me. At least here, it seems people are very aware of identity theft.
 

DavisJ3608

The Supremely Awesome
Mar 18, 2009
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Yeah, most people don't get offended, and a lot of them do thank me for checking. The thing that really gets me, though, is that we had been having a (completely meaningless) relatively pleasant conversation, and his shift in behavior was instantanious and shocking. One moment he was smiling, and the next moment he was grabbing his crap out of my hands. I didn't really have time to react. And yeah, I got the training on what I'm supposed to do with the cards, but really, most of the time if the siggy's not there it's just rubbed off, and people will show me their ID.
 

clypog

New member
Nov 12, 2010
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Well, let's start off with the fact that legally, you as the cashier can not take the card from him, as that is theft. Yes, it is.

#2 By the merchant agreement of 2010 (yes, I know it's 2011, but I haven't seen that one yet) the back of the card must be signed, can not be written SEE ID, and otherwise, can not refuse sale if id is refused.


#3 Yes, I know, not signed. What was said earklier is corect, require the person to sign the back and compare to signature of id.

But, as I stated, the card is not yours, and while it may or may not be theirs, legally only the police or a court order can remove it from their posession. In the u.s. And yes, threartening too hit or provide other violence is illegal and the police can be called re: that.