Impossible to cancel Xbox Live Online?

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Dessembrae

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Feb 27, 2008
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where the hell are you people looking? took me less than 2 minutes to find the phone number for support.

But then from what I have heard the Swedish xbox support is apparently markedly better than the US one, always helpful, respectful and usually very quick.

when I called a year or so ago they asked me once if I was sure, then they cancelled it. had to wait for 10 min in line however, but that's what books are for :p
sneakypenguin said:
I'm like 99% sure you can do it on the dashboard . At least that's what ive used the times I've gone gold to silver .
annoyingly enough they removed that option a vile back :/
 

Atmos Duality

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Mar 3, 2010
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Ridgemo said:
The last time i did it i had to wait on the phone for about an hour. If there is a way to do it online, i couldn't find it. But i think thats why they do it, to try putting you off canceling.
Years of experience in the computer industry suggests that customer service is the next to last thing on Microsoft's to-do list. Or #2 on their "Don't want to do" list. They only ended up changing their tune when Apple started gaining serious ground on their markets again.
 

johnwayne

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Nov 30, 2012
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Yes for anyone considering XBox Live I would recommend you find another alternative. Once you are signed up, they do everything possible to prevent you from cancelling. They want to make it so complicated that you have to waste several hours trying to figure out how to do it online. Even once my credit card expired, they kept charging my credit card and VISA lets the charges go through if you have a contract with them. I finally had to call VISA and suspend the charges because my only other option was a 30+ minute wait time to talk with a live representative at XBox.