Disagree about Battlefield 4.
Believe me, I was FUMING at the state the game was released...but they did a bit more than toss empty apologies.
They released the Community Test Environment (CTE) initiative, an entire separate version/instance of the game created solely for making huge changes, testing them and then rolling them out to the live game. So far multiple patches have gone through it's results have been excellent, though a lot of work is still to be done. There are several devs dedicated to CTE initiative, reading forum feedback through every step and taking lots of suggestions on board.
EADICE definitely had to go out of their way to do something like this, it would not have been cheap.
Yes, CTE came out 7 months too late and should've been part of basic QA before BF4 was even released. Yes, EADICE are basically asking players to beta-test the game for them 7 months after the game's has been on the fucking shelves. I'm not praising EADICE for CTE.
Partly I know it's because they still have 2 DLC's to sell (Dragon's Teeth and Final Stand) and BF4 population is reducing at an alarming rate considering only 2 out of 4 DLC's are out. A LOT more people were playing BF3 when it was 7-8 months into it's life. After BF3's recent free offering the number of people playing BF3 occasionally overtakes the number of people playing BF4. I bet EA pulled that purely to check statistics on how fondly-remembered BF3 was and how many people would play BF3 instead of BF4. I bet they were surprised.
But it's better than nothing, or just having empty apologies thrown at me. Standards have been lowered, I know...but I'll take what I can get since I already blew money on BF4 and the game definitely has it's fun/amazing moments. CTE will only improve it.
There's a limit to how much bullshit EA can pull, there's a limit to how much they can apologize. It has already taken it's toll on Battlefield Hardline. As far as I can see, the reaction to Hardline has been largely a negative one. Based on playing just the beta there is a huge number of people saying they simply aren't interested in buying that game. This is partly due to the fact that the game does look and feel like a lazy BF4 re-skin, but it's also accompanied the massive pile of shit that is EA's reputation.