So I decided to take a walk down to my local McDonalds, cause I was in the mood for a cheeseburger. I went inside, placed my order, and waited patiently. While waiting, an elderly gentleman walked up to the counter and immediately asked to see the manager. Apparently they didn't give him enough fries, and I knew this cause the elderly dude seemed to want the entire McDonalds to know...he was the loudest guy there. I watched the entire interaction. The elderly guy was loud, abrasive, and honestly, just plain rude. He cussed at the manager, proclaiming to the entire store it was the last time he would set foot in a McDonalds.
Now despite all of this, the manager kept his cool. He never lashed out at him, calmly apologizing and getting him a fresh new batch of fries, this time filled to the brim. The elderly man refused, rather rudely..and stormed out of the McDonalds.
A week before this happened...I went to the same McDonalds and ordered a Double Quarter Pounder. When I got the burger, I found that they didn't put the 2nd pattie on my burger. Now I am a rather calm sort, so before I ate the burger, I got my receipt, walked up to the counter, told them what the problem was, and showed them my receipt. You know what happened? They got me and entirely new burger with the biggest and freshest patties that came out fresh from the fryer. After that, I thanked them, and walked back to the where I was sitting, ate the burger, and the rest of the day went swimmingly.
I did not overreact...I did not make a scene...I was polite about it, and in turn the situation was quickly and expertly resolved.
That man was completely out of line, and he should be ashamed of himself. Yes, he paid money for fries but you know what? The manager wanted to resolve the issue so he got him a fresh batch of fries...and still the man acted like an asshole. And while this entire situation was going down, I couldn't help but compare how I dealt with one of their mistakes, to how he dealt with their mistake.
Now I don't care what has happened to you, you have no right to take out your anger and frustration out onto another human being unless they give you a reason to do so...a legit reason. For example, that man would have been completely justified if the manager decided to give him lip. But when people are just so outright rude to one another for the littlest of reasons, I tend to get pretty infuriated.
What about you guys? Do you have any stories like that? Granted, I really don't want this thread to turn into a collection of stories about how Customer service was rude to them, rather I would like to hear stories about how they observed People being rude to customer service when really there was no reason for it.
Now despite all of this, the manager kept his cool. He never lashed out at him, calmly apologizing and getting him a fresh new batch of fries, this time filled to the brim. The elderly man refused, rather rudely..and stormed out of the McDonalds.
A week before this happened...I went to the same McDonalds and ordered a Double Quarter Pounder. When I got the burger, I found that they didn't put the 2nd pattie on my burger. Now I am a rather calm sort, so before I ate the burger, I got my receipt, walked up to the counter, told them what the problem was, and showed them my receipt. You know what happened? They got me and entirely new burger with the biggest and freshest patties that came out fresh from the fryer. After that, I thanked them, and walked back to the where I was sitting, ate the burger, and the rest of the day went swimmingly.
I did not overreact...I did not make a scene...I was polite about it, and in turn the situation was quickly and expertly resolved.
That man was completely out of line, and he should be ashamed of himself. Yes, he paid money for fries but you know what? The manager wanted to resolve the issue so he got him a fresh batch of fries...and still the man acted like an asshole. And while this entire situation was going down, I couldn't help but compare how I dealt with one of their mistakes, to how he dealt with their mistake.
Now I don't care what has happened to you, you have no right to take out your anger and frustration out onto another human being unless they give you a reason to do so...a legit reason. For example, that man would have been completely justified if the manager decided to give him lip. But when people are just so outright rude to one another for the littlest of reasons, I tend to get pretty infuriated.
What about you guys? Do you have any stories like that? Granted, I really don't want this thread to turn into a collection of stories about how Customer service was rude to them, rather I would like to hear stories about how they observed People being rude to customer service when really there was no reason for it.
