New Jersey here! We're only frozen for a quarter and a half of the yearFelixG said:
Who the hell is dumb enough to mess with an armed anyone!?
People Being Rude To Customer Service
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Who the hell is dumb enough to mess with an armed anyone!?
While I was in high school I worked as a part-time cashier at a Best Buy store for two years. I later worked full-time as a Portable Electronics Sales Associate at a different Best Buy store for a year after I graduated from college (so that I'd be getting a paycheck in the meantime before finding something better; the job market here sucks).
I've seen this bullshit. LOTS of this bullshit.
At first it bothered me, and I did whatever I could to get them what they wanted. Then I learned that I was only exacerbating the problem. Every time a customer acts like a prick and gets the store to bend to their will, it justifies that kind of behavior to them, so they keep doing it. FUCK THAT SHIT.
Whenever I had a customer come up to me and act like an asshole, I dragged my feet and made the experience as drawn out, frustrating, and overall miserable for that person as I possibly could, and always with a smile.
If a customer comes up to me and behaves in a calm and respectful manner, I'd do everything in my goddamn power to make sure they left my department happy. I'd bend over backwards to try and get them good deals, and I'd try my best to do it as quickly and efficiently as possible.
If a customer comes up to me and behaves like a complete dick, I'd do everything in my goddamn power to make sure they got screwed. If they threaten to never come back, what the hell do I care? It just means I won't have to deal with their shit again. So... good riddance!
I've seen this bullshit. LOTS of this bullshit.
At first it bothered me, and I did whatever I could to get them what they wanted. Then I learned that I was only exacerbating the problem. Every time a customer acts like a prick and gets the store to bend to their will, it justifies that kind of behavior to them, so they keep doing it. FUCK THAT SHIT.
Whenever I had a customer come up to me and act like an asshole, I dragged my feet and made the experience as drawn out, frustrating, and overall miserable for that person as I possibly could, and always with a smile.
If a customer comes up to me and behaves in a calm and respectful manner, I'd do everything in my goddamn power to make sure they left my department happy. I'd bend over backwards to try and get them good deals, and I'd try my best to do it as quickly and efficiently as possible.
If a customer comes up to me and behaves like a complete dick, I'd do everything in my goddamn power to make sure they got screwed. If they threaten to never come back, what the hell do I care? It just means I won't have to deal with their shit again. So... good riddance!
True, some people are rude for no reason.
It is funny tho because I am planning to go to my local electronic store today. I have a Samsung S advance smarthphone. It started showing problems with battery life after a month. It lost all of its charge in a single night on flight mode. And about 60% if I turned it off completely. Now I'm not a retard so I noticed that this isn't normal. I tried a few diagnostics myself to come up with the conclusion: the shit is broken.
I went to the store. They told me: yea, your shit is broken. We'll send it to samsung helpcenter for repairs. I was happy. 3 weeks later I got it back.
The shit was still broken. This leaves me to conclude that the samsung IT repair service is actually a shelter for the mentally challenged. Which is admirable: trying to give those people a place in society. But it does NOT HELP ME. Today I am going to the store and I am going to yell at whomever crosses my path until they either give me my money back or a new phone. I feel this is completely justified and they should be happy I don't start breaking shit. Kratos wouldn't have to put up with this shit so neither should I!
It is funny tho because I am planning to go to my local electronic store today. I have a Samsung S advance smarthphone. It started showing problems with battery life after a month. It lost all of its charge in a single night on flight mode. And about 60% if I turned it off completely. Now I'm not a retard so I noticed that this isn't normal. I tried a few diagnostics myself to come up with the conclusion: the shit is broken.
I went to the store. They told me: yea, your shit is broken. We'll send it to samsung helpcenter for repairs. I was happy. 3 weeks later I got it back.
The shit was still broken. This leaves me to conclude that the samsung IT repair service is actually a shelter for the mentally challenged. Which is admirable: trying to give those people a place in society. But it does NOT HELP ME. Today I am going to the store and I am going to yell at whomever crosses my path until they either give me my money back or a new phone. I feel this is completely justified and they should be happy I don't start breaking shit. Kratos wouldn't have to put up with this shit so neither should I!
I don't have any stories about yelling at costumer service. I do however have stories where people who work in customer service have told me how much they hate some customers despite having to act cool. Not all of this hate was even remotely justified.
Number One Rule: DON'T insult the people handling your food.White Lightning said:
Seriously though, very basic concept, most people seem to fail to realize they are the ones handling and prepping your food, whether you get exactly what you asked for or not is up to them.
While it's obviously not the right thing to do, people are often agitated when dealing with customer support due to the situation that has lead them there. I wouldn't blame anyone for being rude to a customer support rep, and the people who deal with that every day are heroes.
In my almost 13 years of customer service experience, I've deduced that some people are just colossal assholes. Nothing you can do about it if you're the employee... but as a fellow customer... well now, we're going somewhere.
Fist, I'm going to get something out of the bag: The customer is not always right. They are only always right about one thing: How they feel. It is quite possible for them to be blatantly wrong, like you pointed out with that elderly gentleman.
There's a saying: "Evil triumphs when good men do nothing".
During that whole exchange over deep-fried salted chopped up potatoes, you didn't say anything, and you could have, because his grand display of assholery disturbed you and made you feel uncomfortable, and you have a right to do something about being made to feel uncomfortable.
Next time you see something like this, Speak up, call the person out for being an ass-hat.
Last time I did, the manager refunded my meal price.
Fist, I'm going to get something out of the bag: The customer is not always right. They are only always right about one thing: How they feel. It is quite possible for them to be blatantly wrong, like you pointed out with that elderly gentleman.
There's a saying: "Evil triumphs when good men do nothing".
During that whole exchange over deep-fried salted chopped up potatoes, you didn't say anything, and you could have, because his grand display of assholery disturbed you and made you feel uncomfortable, and you have a right to do something about being made to feel uncomfortable.
Next time you see something like this, Speak up, call the person out for being an ass-hat.
Last time I did, the manager refunded my meal price.
I was in Mcdonalds a few days ago and some woman was swearing at them for taking too long. To be fair, they were taking a long time but I seriously doubt she could have done any better.
I got a chicken and Cheese and was rather annoyed to find lettuce on it. I couldn't be bothered wasting my time and theirs over something so petty so I just bought a new one and some fries.
In the OP's example I feel like the manager would be completely justified telling the old guy to calm down or fuck off. Well, other than it being against the rules of his employment.
I got a chicken and Cheese and was rather annoyed to find lettuce on it. I couldn't be bothered wasting my time and theirs over something so petty so I just bought a new one and some fries.
In the OP's example I feel like the manager would be completely justified telling the old guy to calm down or fuck off. Well, other than it being against the rules of his employment.
Actually its not. Employees have the right to refuse service if they feel they're being abused or threatened and to go and get a manager. The manager also has the right to refuse service entirely if they feel that the well being of their employees is being mistreated. A manager can actually be fired if they don't in some circumstances.Trippy Turtle said:
The sad part is finding a manager with a backbone.
It is a basic human right to have a workplace where you are free from being abused and mistreated.
Captcha: Stay Safe
oh, captcha, you crack me up sometimes.
You're so right. I should be genuinely happy to make $7.50 an hour to get harassed by customers, mop up piss, vomit and shit in the bathroom and just generally do totally pleasant things.Rose and Thorn said:
Excuse me for a moment if your highness was not pleased with my greeting, I shall amend it for your pleasure so you don't tell a manager and I don't get a 10 minute lecture on how the customer is ALWAYS right.
Try working retail sometime, then ***** about how retail workers act.
I have worked in retail. I mentioned this on the first page. It may be a big reason I dislike retail employee etiquette. I understand your bitterness, it sucks. Though not the worst job I have ever had actually.Frostbite3789 said:
This is was the post I mentioned.
Rose and Thorn said:
I work in retail (mind you it's mostly pleasant compared to some of the hasher retails out there) so I had a few experience-
Someone left a basket with contents inside it. Company policy is to take it and put the products back if there's no one about. I gave it a about 5 minutes and did look nearby if someone left it but there was no one about.
Halfway putting it all back, a hunchback old woman was looking for it and notice what I was putting back. Needless to say she had a go at me for doing it. Just to be clear I didn't mention about it was company order as I kept apologising to her about it and help her to put those products (and the rest I put back out) to her.
However a few days later she did came up to apologise to me as she didn't knew I infact work at the store (she thought I was just a customer there). Seriosuly how hard to tell a staff working at that store as out uniform is red fleece jacket with the company logo on the front and arm? I apologise again that it was a misunderstanding.
I was at the rear of the shop when this happen. A customer was buying this kid blanket as it was on sale (had a sticker) however it was in fact back to normal prices. She pretty much had a go at my collegue at the till and refuse to buy it at the normal price. I can't remember the conclusion to that but needless to say my new task was to remove the sales sticker on it.
To this isn't a scan or anything like that as the store sometime not get told what had been increase or decrease.
The recent one was that me and my collague had to spend the morning to move the christmas products at where Halloween was which invole putting new shelfs and hook. Two couple each with a pram enter the store, the woman when ahead while the man wait for us to move. Mind you there were alot of stuff on the floor near us so it would of taken a few minutes to clear it. My collague calmly told him to use the other aile instead. Instead of doing what she said, he just went to the manager who was at the til and complain that we were lazy. To make it worse, we were nearby so we heard the complain!
It turn out this was a ploy as while he was complaining his head off, the woman with the pram was trying to steal some bedsheet at the rear of the store!
Not sure what happen next but they didn't get away with the thief but no police arrive (I think they left before they called the police).
Someone left a basket with contents inside it. Company policy is to take it and put the products back if there's no one about. I gave it a about 5 minutes and did look nearby if someone left it but there was no one about.
Halfway putting it all back, a hunchback old woman was looking for it and notice what I was putting back. Needless to say she had a go at me for doing it. Just to be clear I didn't mention about it was company order as I kept apologising to her about it and help her to put those products (and the rest I put back out) to her.
However a few days later she did came up to apologise to me as she didn't knew I infact work at the store (she thought I was just a customer there). Seriosuly how hard to tell a staff working at that store as out uniform is red fleece jacket with the company logo on the front and arm? I apologise again that it was a misunderstanding.
I was at the rear of the shop when this happen. A customer was buying this kid blanket as it was on sale (had a sticker) however it was in fact back to normal prices. She pretty much had a go at my collegue at the till and refuse to buy it at the normal price. I can't remember the conclusion to that but needless to say my new task was to remove the sales sticker on it.
To this isn't a scan or anything like that as the store sometime not get told what had been increase or decrease.
The recent one was that me and my collague had to spend the morning to move the christmas products at where Halloween was which invole putting new shelfs and hook. Two couple each with a pram enter the store, the woman when ahead while the man wait for us to move. Mind you there were alot of stuff on the floor near us so it would of taken a few minutes to clear it. My collague calmly told him to use the other aile instead. Instead of doing what she said, he just went to the manager who was at the til and complain that we were lazy. To make it worse, we were nearby so we heard the complain!
It turn out this was a ploy as while he was complaining his head off, the woman with the pram was trying to steal some bedsheet at the rear of the store!
Not sure what happen next but they didn't get away with the thief but no police arrive (I think they left before they called the police).
The worst customers are always the ones who don't understand what your job is like. I'm definitely a supporter of the idea that if everyone worked retail or food service the customers would feel far less entitled.
On a positive note, I'm the only one I know who never has a problem when calling customer service for a computer/cable problem. I'm pretty tech-knowledgeable, and I also understand that the person I'm talking to is working a shitty job in a different time zone and they're things they have to say and steps they make you take that are required by their company.
When my mom calls customer service for a tech issue it'll take her like two hours, whereas mine are usually under 40 mins. The representatives are usually very apologetic for every step they make me take because I'm sure most people they talk to are far more prone to anger and frustration than me. The calls usually end with them thanking me for my patience and I'll give them great marks on the post-call survey.
I always try to put myself in the other's shoes, and have found that it makes them far more willing to do everything in their power to help me. I know from personal experience as a cashier that I'll go out of my way and even bend the rules for a conscientious customer, whereas I'll make the transaction as difficult as possible for someone who is rude or disrespectful.
On a positive note, I'm the only one I know who never has a problem when calling customer service for a computer/cable problem. I'm pretty tech-knowledgeable, and I also understand that the person I'm talking to is working a shitty job in a different time zone and they're things they have to say and steps they make you take that are required by their company.
When my mom calls customer service for a tech issue it'll take her like two hours, whereas mine are usually under 40 mins. The representatives are usually very apologetic for every step they make me take because I'm sure most people they talk to are far more prone to anger and frustration than me. The calls usually end with them thanking me for my patience and I'll give them great marks on the post-call survey.
I always try to put myself in the other's shoes, and have found that it makes them far more willing to do everything in their power to help me. I know from personal experience as a cashier that I'll go out of my way and even bend the rules for a conscientious customer, whereas I'll make the transaction as difficult as possible for someone who is rude or disrespectful.
I have worked at customer service at Target for ten years now. The stories I could tell...
Most people are polite, understand that there are limits to what we can do, and that most of the time it is their own fault that we can't help them. But there are a few people who, if I had been allowed to talk straight with them and not give the constant, "I'm sorry sir/ma'am," line, they would have left the store in tears. The logic that these people use has no weight to it, and as they stand there and yell at me about it, my mind picks it apart and begs me to point it out to them. Sadly, I'm not allowed.
One lady I will always remember. Target has those electric mobile carts for handicap people. My store only has four, and they are in constant use. So, toward the mid-point of the day, they start dying. We do our best to charge them, but seeing as it seems like every tenth person coming into the store 'needs' one, a lot of the times the carts go out with only half a charge. And then they die. One woman had her cart full and her cart died right next to a cashier. She yelled at the cashier, demanding to know why the carts were always dead. The cashier responded correctly by apologizing and offering to get her a new cart--which was literally ten feet away and plugged in. The woman responded by standing up and saying, "Forget it," and proceeded to storm off. The cashier asked if she was coming back, seeing as her cart was still filled to the brim with stuff. The woman spun around (again, this is a lady who is suppose to need one of these carts to get around) and yelled, "I don't now!" and stormed off. She left her dead cart in the middle of the walkway, blocking traffic. After thirty minutes, I walked over and asked the cashier what the cart was. She told me the story, and I asked how long ago it had happened.
"30 minutes about," she said. So I started pulling stuff out to put it back. There were frozen items in there, after all. I came across a prescription back filled with meds from our pharmacy. I stopped and asked the cashier if she was SURE that the lady hadn't said anything about coming back.
"No, she didn't. She stormed off without saying anything like that."
"She didn't say she'll be back, or for you to watch her cart?"
"No." Well, I decided to leave it alone for another fifteen minutes just in case. I figured she'd at least come back with her tail between her legs to get her pills. So, FORTY-FIVE minutes after this woman has disappeared without a trace and not a word, my manager brings the cart over and tells me to start unloading it. I do so, and put everything back. Ten minutes later, the woman comes up demanding her stuff. She's very upset that we put it all back.
"No effort was made to find me. No one tried to track me down. No one tried to page me. I mean, I shop her all the time. (God, I hate that line). You guys didn't hold on to it. Now I have to waste my time getting all that stuff again, and I have to wait for the pharmacy to reopen to get my pills back." Because only the pharmacy is allowed to hold that stuff, and they were at lunch.
I nearly lost it with her there. Contact her? Track her down? Page her? What the hell were we supposed to say? "Would the woman who threw a fit and abandoned her cart at checklane 2, if you're still in the building, please let us know so we don't put away your melting ice cream."? I nearly pointed all this out to her, saying that she had left without informing us of her plans, and had made it very clear that she probably would not be coming back. And it's our fault that we couldn't read her mind? To top it all off, I suddenly recognized the woman. It was someone I had passed not twenty minutes ago, cruising through the CD section on another electric cart, which was now empty by the way, with her children. She had gone off shopping again and had expected us to hold her stuff after she had said she wasn't even sure she was coming back for it.
Most people are polite, understand that there are limits to what we can do, and that most of the time it is their own fault that we can't help them. But there are a few people who, if I had been allowed to talk straight with them and not give the constant, "I'm sorry sir/ma'am," line, they would have left the store in tears. The logic that these people use has no weight to it, and as they stand there and yell at me about it, my mind picks it apart and begs me to point it out to them. Sadly, I'm not allowed.
One lady I will always remember. Target has those electric mobile carts for handicap people. My store only has four, and they are in constant use. So, toward the mid-point of the day, they start dying. We do our best to charge them, but seeing as it seems like every tenth person coming into the store 'needs' one, a lot of the times the carts go out with only half a charge. And then they die. One woman had her cart full and her cart died right next to a cashier. She yelled at the cashier, demanding to know why the carts were always dead. The cashier responded correctly by apologizing and offering to get her a new cart--which was literally ten feet away and plugged in. The woman responded by standing up and saying, "Forget it," and proceeded to storm off. The cashier asked if she was coming back, seeing as her cart was still filled to the brim with stuff. The woman spun around (again, this is a lady who is suppose to need one of these carts to get around) and yelled, "I don't now!" and stormed off. She left her dead cart in the middle of the walkway, blocking traffic. After thirty minutes, I walked over and asked the cashier what the cart was. She told me the story, and I asked how long ago it had happened.
"30 minutes about," she said. So I started pulling stuff out to put it back. There were frozen items in there, after all. I came across a prescription back filled with meds from our pharmacy. I stopped and asked the cashier if she was SURE that the lady hadn't said anything about coming back.
"No, she didn't. She stormed off without saying anything like that."
"She didn't say she'll be back, or for you to watch her cart?"
"No." Well, I decided to leave it alone for another fifteen minutes just in case. I figured she'd at least come back with her tail between her legs to get her pills. So, FORTY-FIVE minutes after this woman has disappeared without a trace and not a word, my manager brings the cart over and tells me to start unloading it. I do so, and put everything back. Ten minutes later, the woman comes up demanding her stuff. She's very upset that we put it all back.
"No effort was made to find me. No one tried to track me down. No one tried to page me. I mean, I shop her all the time. (God, I hate that line). You guys didn't hold on to it. Now I have to waste my time getting all that stuff again, and I have to wait for the pharmacy to reopen to get my pills back." Because only the pharmacy is allowed to hold that stuff, and they were at lunch.
I nearly lost it with her there. Contact her? Track her down? Page her? What the hell were we supposed to say? "Would the woman who threw a fit and abandoned her cart at checklane 2, if you're still in the building, please let us know so we don't put away your melting ice cream."? I nearly pointed all this out to her, saying that she had left without informing us of her plans, and had made it very clear that she probably would not be coming back. And it's our fault that we couldn't read her mind? To top it all off, I suddenly recognized the woman. It was someone I had passed not twenty minutes ago, cruising through the CD section on another electric cart, which was now empty by the way, with her children. She had gone off shopping again and had expected us to hold her stuff after she had said she wasn't even sure she was coming back for it.
I generally just redirect rude or annoyed people to a manager, because I can't solve their problems anyway, and the managers get paid more to deal with this crap than I do.
As an aside, I keep wanting to bump into one of the people in a bookshop requesting a book that was on TV and knowing fuck all else about it.
If I ever see that, I'm going to direct them to the most offensive book I can find.
As an aside, I keep wanting to bump into one of the people in a bookshop requesting a book that was on TV and knowing fuck all else about it.
If I ever see that, I'm going to direct them to the most offensive book I can find.
I worked at Sainsburys supermarket for 4 years on the checkouts, eventually becoming a supervisor. I had to put up with an awful lot of verbal abuse about stuff that 99% of the time wasn't my fault, but because it was a small store, I was also the complaints department.
My favourite one was when for some unknown reason, one of the tills refused to accept credit or debit cards from Natwest bank. So, rather then close an otherwise perfectly good till (because we only had 8, and closing a till would increase the queue lengths at peak times) we put a nice big sign at the front saying "THIS TILL DOES NOT ACCEPT NATWEST CARDS". So of course, someone didn't see the sign and tried to pay with a Natwest card and it didn't work. Of course, this wasn't too much of a problem to solve, I just had to save the transaction and take it to another till. But no, the guy argued like this:
Guy: "Why on earth is this happening???!!!"
Me: "We don't really know, but..."
Guy: "I'M NOT INTERESTED IN WHY, I JUST WANT TO PAY FOR MY SHOPPING!"
Me: "Ok, but you did ask me why, so I was just going to explain that..."
Guy: "Don't be fucking clever with me, I've got my two children with me and I need to pay for my shopping! Why hasn't this been sorted? Why didn't you fix this problem when you started your shift? Why hasn't the management been informed??!!"
Me: "It can't be fixed until an engineer comes in, so we decided to use a work-around..."
Guy: "I don't want to discuss it anymore, and I don't want to hear your explanations." (this is after he's asked me several times to explain and discuss whats going on!)
Me:
Subsequently, in life, I am always nice to customer service people, because I feel their pain. I think there should be some sort of National Service required wherby everyone has to spend at least six months working in retail, then perhaps people wouldn't be so rude to staff.
My favourite one was when for some unknown reason, one of the tills refused to accept credit or debit cards from Natwest bank. So, rather then close an otherwise perfectly good till (because we only had 8, and closing a till would increase the queue lengths at peak times) we put a nice big sign at the front saying "THIS TILL DOES NOT ACCEPT NATWEST CARDS". So of course, someone didn't see the sign and tried to pay with a Natwest card and it didn't work. Of course, this wasn't too much of a problem to solve, I just had to save the transaction and take it to another till. But no, the guy argued like this:
Guy: "Why on earth is this happening???!!!"
Me: "We don't really know, but..."
Guy: "I'M NOT INTERESTED IN WHY, I JUST WANT TO PAY FOR MY SHOPPING!"
Me: "Ok, but you did ask me why, so I was just going to explain that..."
Guy: "Don't be fucking clever with me, I've got my two children with me and I need to pay for my shopping! Why hasn't this been sorted? Why didn't you fix this problem when you started your shift? Why hasn't the management been informed??!!"
Me: "It can't be fixed until an engineer comes in, so we decided to use a work-around..."
Guy: "I don't want to discuss it anymore, and I don't want to hear your explanations." (this is after he's asked me several times to explain and discuss whats going on!)
Me:
Subsequently, in life, I am always nice to customer service people, because I feel their pain. I think there should be some sort of National Service required wherby everyone has to spend at least six months working in retail, then perhaps people wouldn't be so rude to staff.
This is part of the reason I won't go back to working Tech Support for DirecTV, despite being one of their top employees in the division.
The other part is the sort of amoral business making decisions that lead to it screwing over customers because, and I really am quoting, "Dish Network did it first."
Interestingly enough, my recapcha is an advert for Dish Network.
The other part is the sort of amoral business making decisions that lead to it screwing over customers because, and I really am quoting, "Dish Network did it first."
Interestingly enough, my recapcha is an advert for Dish Network.
So, I work as an outbound callcenter agent. We need to call our client's customers and help them make a choice to deal with upcoming laws. We already sent a letter, but most people did not understand it, open it or respond to it. We are basically being their buddies and not pushing products.
Still I get my fair share of verbal abuse. Some don't even understand they are our customers and just start flaming me. Others think that because I work as a callcenter agent I must be stupid, so they patronize me and make nasty comments. Too bad I can't tell them I'm just working my way through university and probably have a much better grasp of their situation than they do unless they listen to me. That would be disrespecting the customer.
The thing is sometimes, to take the McDonalds example, the manager doesn't care about giving you another batch of fries or a fresh burger. It's not his money, and he just wants you of his back. Corporate figures they will lose a significant sum of money to "old" food anyway and they factor in some extra "loss" of resources for customer service.
At the end of the day the bottom line for the customer service clerk is that we are human too, and that means if you are rude we want to strangle you or cry. But if you are nice we appreciate not being verbally abused for 3 minutes because... you know how people are with customer service.
TLDR; Just because you are king doesn't mean you have to get medieval.
Still I get my fair share of verbal abuse. Some don't even understand they are our customers and just start flaming me. Others think that because I work as a callcenter agent I must be stupid, so they patronize me and make nasty comments. Too bad I can't tell them I'm just working my way through university and probably have a much better grasp of their situation than they do unless they listen to me. That would be disrespecting the customer.
The thing is sometimes, to take the McDonalds example, the manager doesn't care about giving you another batch of fries or a fresh burger. It's not his money, and he just wants you of his back. Corporate figures they will lose a significant sum of money to "old" food anyway and they factor in some extra "loss" of resources for customer service.
At the end of the day the bottom line for the customer service clerk is that we are human too, and that means if you are rude we want to strangle you or cry. But if you are nice we appreciate not being verbally abused for 3 minutes because... you know how people are with customer service.
TLDR; Just because you are king doesn't mean you have to get medieval.
Got two stories:
1. Was in the grocery store with a fellow student from a project group. Cashier forgot to apply a discount for something and she immediately started shouting at her and insulting her personally instead of pointing it out. When I asked her outside why she'd behaved like such a total *****, she said:"The cashier was in function and representing the company she worked for, which meant she was no longer a person and didn't deserve to be treated like one." The scariest part of that story? This girl was studying psychology and wanted to become a child psychologist. God help the children who become her patients.
2. Worked at a bookstore a while. Helped an old lady find a book near the end of my shift. I helped her check out as well, but she then decided to faff about in the shop a while. My shift ended, I changed out of uniform and went up to the registers to quickly chat with the colleague who'd taken over since we got on quite well. I happened to be wearing a shirt which simply read:"RUSSIA!" that I'd gotten from my father who went to an exhibition of Russian art. The old lady saw me, read my shirt, walked up to the register and demanded her money back. She then started yelling out loud to noone in particular that it was a communist bookstore and that buying books there was supporting communism. Then she hissed:"Move back to Russia, you fucking communist. We don't want you here." at me before storming out.
1. Was in the grocery store with a fellow student from a project group. Cashier forgot to apply a discount for something and she immediately started shouting at her and insulting her personally instead of pointing it out. When I asked her outside why she'd behaved like such a total *****, she said:"The cashier was in function and representing the company she worked for, which meant she was no longer a person and didn't deserve to be treated like one." The scariest part of that story? This girl was studying psychology and wanted to become a child psychologist. God help the children who become her patients.
2. Worked at a bookstore a while. Helped an old lady find a book near the end of my shift. I helped her check out as well, but she then decided to faff about in the shop a while. My shift ended, I changed out of uniform and went up to the registers to quickly chat with the colleague who'd taken over since we got on quite well. I happened to be wearing a shirt which simply read:"RUSSIA!" that I'd gotten from my father who went to an exhibition of Russian art. The old lady saw me, read my shirt, walked up to the register and demanded her money back. She then started yelling out loud to noone in particular that it was a communist bookstore and that buying books there was supporting communism. Then she hissed:"Move back to Russia, you fucking communist. We don't want you here." at me before storming out.
I thought that was because you killed those people.FalloutJack said:
OT: I find that most of the time they are far more happy to come to a mutually beneficial solution by being polite. It's got me gift vouchers and money off in good will (or whatever you call it) by way of apology. I seriously don't get it, losing my shit tires me out, why would I do that when there's a less energy intensive and probably quicker way of doing that. But I guess some people just like to shout.