Working in customer service gives you moments like these a few times a week.
"I want to go from Watergardens to the city." (To clarify, I work at a call centre giving public transport information for Victoria, Australia.)
"OK. Anywhere in particular you want to arrive in the city?" (This line and the next, super important for this story.)
"No."
"Alright, there's a train leaving Watergardens at 2 o'clock arriving in Southern Cross at-"
"No, I want to arrive in Parliament. You're useless."
Then there's the time a woman openly urinated on a pregnancy test in Safeway. Thank God I don't work there.
Seriously, what are they thinking?