KiKiweaky said:
True not everyone is an ass and most people are a pleasure to deal with, but it only takes one person to completely cock up your day.
I've worked in game shops for about a year now and if there's one thing I've learned, it's not to let one random dick ruin your day.
I got kicked off at really badly the other week, honestly the worst I'd ever had. He was trying to return a memory card under our 12 day exchange policy and he couldn't understand why I wouldn't give him a refund. Aside from the fact that he was outside the 12 day period, he also wanted the money back even though I'd explained it was an exchange at best. He'd got himself completely worked up, was even threatening to call trading standards. Ended up having to call my manager on his day off to ask his advice! After he'd got his own way and he'd left, one of my colleagues gave me a hug, we had a coffee and after that, I got on with my day.
Yes there are total asses out there who will try to bully you to get their own way, and yes, we do get a lot of regulars in our shop, but the majority of people, you will never see again, so I've learned not to let it get to me and to just move on when I get a customer like that. It really helps me a lot ^_^