Well, a lot of people have contributed to making trolling and harassment a problem. As I once ranted about in a thread I made, there are consequences to these behaviors, and now the gaming community risks suffering because of the actions of a few wastes of humanity.
So I think it's a good thing this is finally getting attention. Maybe now our online gaming services will start looking into REAL ways to keep these defective individuals away from our games.
Games are for gamers. Trolls should be evicted from their homes and put under bridges where they belong.