Last week I purchased a copy of Shin Megami Tensei IV. However, when I took off the shrink wrap from the game, I noticed that the slip case looked like it was crushed. Seriously upset about it, I quickly sent to Atlus' customer support an email with pictures of the damage in hopes to get a replacement. So far I have only received on reply back saying something along the lines of "we are working out the logistics for doing replacements of packaging materials for SMTIV at the moment" (in those exact words). So I am now waiting on another email hopefully for that mess to get settled. I am really getting tired of cardboard slip cases for games in general mostly because of the wear and tear reasons. I am seriously considering tossing out my current slip case right now because I hate looking at it. I am a bit OCD when it comes to my game cases. What so I do: Keep the case or Toss it.