i bought an Alienware desktop back before dell took them over. it was horrible. i paid a little over $4000 for the computer and it didnt work out of the box.
this is a long story but the short of it is it took them almost 5 months, 8 parts shiped to me, 7 of them the same WRONG part untill they got the right one on the 8th try. 4 visits by their local repair man who told me the first day he showed up that he didnt diagnose problems he only installed hardware. and over 80 (i shit you not) EIGHTY hours on the phone with their tech support indian asshats.
then after the computer was 'fixed' there was another 2 years of problems (all hardware issues, caused no doubt by the first incorrect configuration). untill it finaly just shit too bed. ultimate reason for it too fail? according too the 'geek squad' guy and my eye sight, the liquid cooling attachment for the chip itself was never seated right and it just fused the chip eventualy. i was on sight when he opend the case and and actualy looked at this myself. now im not sure if this was done when it was built or if it was fucked up by the local tech support guy when he installed the new cables but either way i got a royal screwing on this $4000 computer that never worked right from day one and eveutaly just crashed after only 2 years (5 months of wich it sat in the box wating to get the right part sent)
Congratulations on your Alienware purchase! The details of your order are as follows:
Customer Name:
Date Ordered: 8/20/2005
Order Number:
Total Price: $4,103.86
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[1] Area-51® 7500
Processor: Intel® Pentium® Processor 840 w/ Dual Core Technology 3.2GHz 800MHz FSB
Operating System: Microsoft® Windows® XP Home Edition with Service Pack 2
Warranty: 1-Year AlienCare Toll-Free 24/7 Phone Support with Onsite Service
Power Supply: Alienware® Approved 650 Watt ATX 2.0 Power Supply with Active PFC
Chassis: Alienware® Full-Tower Case
Chassis Upgrades: Alienware® Liquid Cooling with AlienIce? 2.0 Video Cooling System
Motherboard: Alienware® nForce?4 SLI? Intel Edition Chipset Motherboard PCI Express SLI
Graphics Processor: NVIDIA® GeForce? 7800 GTX Extreme PCI-E 256MB DDR3
Memory: 2GB Dual Channel DDR2 SDRAM at 667MHz - 2 x 1024MB
System Drive: High Performance - Serial ATA - 160GB Serial ATA 7,200 RPM w/8MB Cache
Primary CD ROM/DVD ROM: 16x Dual Layer DVD±R/W Drive
Sound Card: Creative Sound Blaster® Audigy® 2 ZS High Definition 7.1 Surround Firewire (IEEE® 1394)
Floppy Drive: 3.5" 1.44 MB Floppy Disk Drive - Black
Network Connection: Integrated High Performance Gigabit Ethernet
Modem: 56K V.92 Performance Pro
AlienRespawn: Alienware® Respawn Recovery Kit
Monitor: Samsung SyncMaster 1100DF 21" CRT Display - Black
Keyboard: Free Alienware® Microsoft® Multimedia Keyboard
Mouse: Free Alienware® Microsoft® Mouse
Speakers: Logitech® Z-5300e 5.1 280-Watt Speakers
Power Protection: Opti-UPS ES800C 800VA (480W Capacity)
Alienware Exclusive Offers: Gamespot Complete - Free 90-day Trial (a $20.85 value)
Alienware Exclusive Offers: 10% off your next EB Games online purchase
Cable Management: Alienware® Cable Management System
Free Alienware Mousepad: Free Alienware® Mousepad
Desktop Enhancements: Exclusive AlienGUIse Theme Manager
AlienInspection: AlienInspection - Exclusive Integration and Inspection - $99.99 Value - FREE!
AlienWiring: AlienWiring - Exclusive Internal Wire Management - $99.99 Value - FREE!
[1] Special Financing Offer; 6 Months Same As Cash Financing with the Alienware Credit Card
[1] Free Shipping Mail-In Rebate; on Alienware systems excluding peripherals - Continental U.S. Only
SubTotal: $3,946.00
Shipping: $157.86
Discount: $0.00
Tax: $0.00
Order Total: $4,103.86
as you can see im not full of shit either about the cost or the computer itself, thats my original Confirmation e-mail. i got another 14 E-mails from them detailing all the 'awsome' steps that were going into HAND building my computer (i wont post them to save space LOL) i was assured that i was getting a 'sports cars' of a computer and that the cost was due too the quality customer support i was getting.
im not trying to be ironic either when i say that the customer support i got with this product was the worst , hands down , ive ever gotten for anything ive ever bought in my life, computers or othwerwise.
i dont know how they do now being owned by dell but my point too posting this is not that alienware is a horrible company (though ill never buy from them again) its just to say that cost isnt everything and a slick sales pitch isnt worth paying double what the machine is actualy worth ........... especialy if it doesnt work as its supposed too.
ive got a nice "velocity micro" brand now, picked it up through best buy for half the cost of that alienware and double the power (granted its 2 years newer but it was literaly half the cost even so) my advice is this, hard ware is hard ware get the best you can afford at the cheapest price you can find and ignore all the marketing hype. it doesnt matter if your computer is alienware or a collection of E-bay parts 'uncle bubba' built in his spare time because all things being equil in the hardware department they will run the same no matter WHO built them. and paying double the cost for an 'elite brand' might be great for cars but seriously stupid for computers.