Poll: Should Steam Allow Users to "Return" Steam Downloaded Games?

[Tinneh]

Okay, scenario time: You buy a game that was recommended to you, BOOM, you hate it. You just wasted your money. How awesome would it be if Steam allowed you to "return" your downloaded games for Steam Store credit? Of course they would have to give you about 75% of the actual game's price, but, it'd be convenient.

 

[Yoshemo]

Someones mad. But refunding money from a credit card or paypal account is complicated and usually requires humans to do the job. So unless Valve hires someone to refund all day, it won't probably happen.

 

[Kollega]

No, in case the account gets hacked. The rental function would be nice to have, though.

 

[Bob_Bobbington]

No, because you are not actually giving them something they don't already have. You may get your money but they get bugger all.

 

[Pimppeter2]

Digital distribution [sub]is the enemy..... and all that[/sub]

I'm even getting tired of myself.

I can't remember what company it was, but soon we will find ourselves with a "used game" service for online purchases.

I think the smartest thing someone could do is a Online rental process. That would sell very well.

 

[Tinneh]

Someones mad. But refunding money from a credit card or paypal account is complicated and usually requires humans to do the job. So unless Valve hires someone to refund all day, it won't probably happen.

Actually, I'm not mad about anything, this is just a random thought.

 

[Sass0519]

It sounds like a good idea in theory, but a lot of things are good in theory. I don't think it'd work well once it was implemented. It'd have a real good chance of getting confusing for Valve.

 

[theultimateend]

Digital distribution [sub]is the enemy..... and all that[/sub]

I'm even getting tired of myself.

I can't remember what company it was, but soon we will find ourselves with a "used game" service for online purchases.

I think the smartest thing someone could do is a Online rental process. That would sell very well.

Once digital is it I will get a new hobby. As it has become more and more prevalent I find myself reading more often. Which isn't a bad thing

 

[GamerMania]

I think all the main game publishers' are going this route. Why? They can charge the same price for the game and don't have to supply packaging, cd or manual.

And, if they have a process that can debit your account, they almost certainly can reverse the transaction, it's all automated through a process known as BACS. They don't offer this because they basically don't want to refund the money. Yes, you could argue that the DLC is sat on your computer but it would be possible for them to send a piece of code to stop the game working.

It's a fact that most stores now that sell retail games will NOT accept any returns, this is actually a breach in the Consumer Credit Act but you can argue till you are blue in the face, they will not refund. Their excuse, you just took it home and copied it. Perhaps if fewer people had started doing this, we would be able to return games/software/music more easily.

The problem I find with DLC is that if you later get a problem and contact the company direct, in this case EA games, they are not the slightest bit interested in giving you technical support. I purchased a game, upgraded to the dreaded Vista and it surprisingly wouldn't work. I Sent 6 emails and got no reply whatsoever, £35 wasted. No I would much rather go out and buy a nice shiny dvd which I can use again and again.

 

[The Lawn]

I think being able to trade games with other users would be awesome, but so open to abuse.

If you could return it... it would lead to stealing of accounts and returning games for money.
Making it a terrible idea...


If it's a game I'm unsure about... I just wait till it goes on sale... So I only waste a couple bucks.
Out of the 43 games I have on steam, I wouldn't want to return any, because I play them all occasionally.

 

[Tinneh]

I think all the main game publishers' are going this route. Why? They can charge the same price for the game and don't have to supply packaging, cd or manual.

And, if they have a process that can debit your account, they almost certainly can reverse the transaction, it's all automated through a process known as BACS. They don't offer this because they basically don't want to refund the money. Yes, you could argue that the DLC is sat on your computer but it would be possible for them to send a piece of code to stop the game working.

It's a fact that most stores now that sell retail games will NOT accept any returns, this is actually a breach in the Consumer Credit Act but you can argue till you are blue in the face, they will not refund. Their excuse, you just took it home and copied it. Perhaps if fewer people had started doing this, we would be able to return games/software/music more easily.

The problem I find with DLC is that if you later get a problem and contact the company direct, in this case EA games, they are not the slightest bit interested in giving you technical support. I purchased a game, upgraded to the dreaded Vista and it surprisingly wouldn't work. I Sent 6 emails and got no reply whatsoever, £35 wasted. No I would much rather go out and buy a nice shiny dvd which I can use again and again.

Yeah, I completely discounted returning retail-bought games, due to the Steam Authenticity Codes that you have to use.