Hello y'all,
Let's start off by telling you a little backstory:
I'm 22 years old, live in The Netherlands and recently finished my study; even though I've been working full-time for the past 8 months (Finishing my study means that I only had one exam left which I simply finished and that's it, no further ties to school).
Now, a while back, when I wanted to enlist myself for participation of that last exam, they noticed my files were incomplete. They were missing my high school diploma, which they required to have before signing me up to college in the first place. They refused to let me participate the exam if I didn't supply them with a new copy of my diploma.
I did this, I took a couple of hours off of work to drive to my school and fix the situation. I was rather annoyed at that point (because I'm sure that I already supplied them when I first entered college and my college has a tendency to lose my stuff).
After that was all done, I finished the exam and called school to ask them "now what?" and to know how to obtain my diploma. That day, I was called again. They were missing other parts of my files. Parts that were crucial to file an internship which I did roughly a year ago. Back then, when I sent those files, they confirmed receiving these files by e-mail, so I was sure they posessed these files at some point and that they simply lost them.
I was furious.
I did what I had to do: write a complaint e-mail. With it, I enclosed the two e-mails I mentioned, including the names of the ones responsible, demanding their response. I also sent this to the school director. I also asked for any kind of compensation for their obvious lack of competence, cynically noting that they don't have the spine to compensate me for the costs of having to take time off of work (3:30 hours total) and driving a 107km / 60 miles all added up.
They responded with "I'm sorry, but the people responsible back then no longer work here, and we can't process your diploma if you don't supply us with the documents". *sigh* Really?
So, that same day, I took a couple of hours off of work again, drove 80km (50 miles) to the company I had my internship to get the documents my college demanded.
Next day, they found the documents. The director himself took them from the files a while back and failed to return them. He sent me an e-mail explaining the situation and a single line was spent wasted on a "sorry". The bastard never even congratulated me for getting my diploma (but that's just a minor thing).
Now what? I'm glad the situation is "resolved" (I'm getting my diploma now), but I'm definately not "ok" with the situation. It cost me too much and I feel like they're getting away with the shit they pulled on me by saying "sorry".
Do I send another e-mail to the director, or would that be a waste of time? It's already on my mind daily, so I might as well.
in summary:
My school lost important stuff of mine twice and forced me to re-obtain them and send them over, which cost me time and money and causing frustration. Even though I asked for compensation for driving 100+ miles (and other things), school simply replied with "sorry". Do I just leave it be, or do I file an objection.
Let's start off by telling you a little backstory:
I'm 22 years old, live in The Netherlands and recently finished my study; even though I've been working full-time for the past 8 months (Finishing my study means that I only had one exam left which I simply finished and that's it, no further ties to school).
Now, a while back, when I wanted to enlist myself for participation of that last exam, they noticed my files were incomplete. They were missing my high school diploma, which they required to have before signing me up to college in the first place. They refused to let me participate the exam if I didn't supply them with a new copy of my diploma.
I did this, I took a couple of hours off of work to drive to my school and fix the situation. I was rather annoyed at that point (because I'm sure that I already supplied them when I first entered college and my college has a tendency to lose my stuff).
After that was all done, I finished the exam and called school to ask them "now what?" and to know how to obtain my diploma. That day, I was called again. They were missing other parts of my files. Parts that were crucial to file an internship which I did roughly a year ago. Back then, when I sent those files, they confirmed receiving these files by e-mail, so I was sure they posessed these files at some point and that they simply lost them.
I was furious.
I did what I had to do: write a complaint e-mail. With it, I enclosed the two e-mails I mentioned, including the names of the ones responsible, demanding their response. I also sent this to the school director. I also asked for any kind of compensation for their obvious lack of competence, cynically noting that they don't have the spine to compensate me for the costs of having to take time off of work (3:30 hours total) and driving a 107km / 60 miles all added up.
They responded with "I'm sorry, but the people responsible back then no longer work here, and we can't process your diploma if you don't supply us with the documents". *sigh* Really?
So, that same day, I took a couple of hours off of work again, drove 80km (50 miles) to the company I had my internship to get the documents my college demanded.
Next day, they found the documents. The director himself took them from the files a while back and failed to return them. He sent me an e-mail explaining the situation and a single line was spent wasted on a "sorry". The bastard never even congratulated me for getting my diploma (but that's just a minor thing).
Now what? I'm glad the situation is "resolved" (I'm getting my diploma now), but I'm definately not "ok" with the situation. It cost me too much and I feel like they're getting away with the shit they pulled on me by saying "sorry".
Do I send another e-mail to the director, or would that be a waste of time? It's already on my mind daily, so I might as well.
in summary:
My school lost important stuff of mine twice and forced me to re-obtain them and send them over, which cost me time and money and causing frustration. Even though I asked for compensation for driving 100+ miles (and other things), school simply replied with "sorry". Do I just leave it be, or do I file an objection.
