PS3 crap-out cost me £100.

[ZombieGenesis]

I just got off the phone with the PS3 help-line after my system suddenly stopped reading disks, I found out this was a common problem actually and the only remedy other than a system restore (which failed BTW) is to send it back for repairs.
£100 to fix it, since the warranty has literally JUST expired. Wait a minute, didn't the Xbox 360 increase its manufacturers warranty to 3 years after problems were found with their system? Why do I have to pay for another half a console because that little lights stopped working?

It's a cruel joke that my 360 has never actually given me any problems despite its infamy for breaking.

 

[Fauxity]

C'est la vie, my friend.

Such is life.

Are you going to send it back? You might be better off just buying another PS3 rather than having them fix it for another month or two.

 

[scotth266]

C'est la vie, my friend.

Such is life.

Are you going to send it back? You might be better off just buying another PS3 rather than having them fix it for another month or two.

Agreed. Stuff happens, dude.

However, I'm not so sure that buying another PS3 is the best solution, unless you absolutely can't wait or something. A PS2 on the other hand, that might be cheaper to just get a new one.

 

[DesertHawk]

I can really empathize with you on this one. I've found myself in the same situation.

For all the bitching I hear about the Xbox 360, I've had a more reliable experience with it rather than the Playstation. I've had two different PS3s die on me within the same year (cheaper to trade in using my Best Buy warranty), yet my 'launch era' Xbox 360 has worked without an issue.

Although, after making this post, I can expect to have my Xbox burst into flames the next time I turn it on...

 

[Fauxity]

C'est la vie, my friend.

Such is life.

Are you going to send it back? You might be better off just buying another PS3 rather than having them fix it for another month or two.

Agreed. Stuff happens, dude.

However, I'm not so sure that buying another PS3 is the best solution, unless you absolutely can't wait or something. A PS2 on the other hand, that might be cheaper to just get a new one.

Definitely, but in my experience, if a console breaks once and you send it in, they're going to do the bare minimum to get it running again, and it'll be down in no time.

 

[scotth266]

Definitely, but in my experience, if a console breaks once and you send it in, they're going to do the bare minimum to get it running again, and it'll be down in no time.

Yeah, but since you can get PS2s on the cheap these days, it might be less costly to just get a new one. In the case of the PS3 though, it's a hundred bucks for repairs, and three hundred for a new console.

Besides, like you said: console repairs don't take THAT long. I mean, go out and finish a few novels. BOOM: repairs are done.

 

[HyenaThePirate]

I guess the spectre of Sony's rumored "Built in obsolescence" rears it's ugly head, seeing as I'm starting to see a larger amount of these sorts of claims of PS3 failures.

I wonder though if it's really that PS3's are breaking down at a higher rate, or if the rise in number of owners are starting to show the system's flaws more clearly because there are simply more units out there being used more often than there were before.

But this doesn't concern me that much because I've already stated this before in other threads. If my xbox fails, Microsoft has gone above and beyond to resolve the issue and I trust that they will fix my machine free of charge, quickly, and efficiency.
However if Sony continues their usual process of blaming everything BUT their system and charges me half the cost of the machine just to repair it, I'm going to sell my games and peripherals and never buy another Sony system.

So let them be warned... I am the consumer and I have the power.

 

[Fauxity]

Definitely, but in my experience, if a console breaks once and you send it in, they're going to do the bare minimum to get it running again, and it'll be down in no time.

Yeah, but since you can get PS2s on the cheap these days, it might be less costly to just get a new one. In the case of the PS3 though, it's a hundred bucks for repairs, and three hundred for a new console.

Besides, like you said: console repairs don't take THAT long. I mean, go out and finish a few novels. BOOM: repairs are done.

Yeah, that's true.

I guess it depends on what he wants to do.

 

[TimeLord]

You say xbox extended their warranty after problems were found, but I bet yours was an isolated problem.

Poor luck just after your warranty ran out, but such is life.

 

[DigitalSushi]

Definitely, but in my experience, if a console breaks once and you send it in, they're going to do the bare minimum to get it running again, and it'll be down in no time.

Yeah, but since you can get PS2s on the cheap these days, it might be less costly to just get a new one. In the case of the PS3 though, it's a hundred bucks for repairs, and three hundred for a new console.

Besides, like you said: console repairs don't take THAT long. I mean, go out and finish a few novels. BOOM: repairs are done.

Yes but the PS2 doesn't have forward compatibility.

 

[Subzerowings]

Man, this makes me worry! I play on my ps3 for about 4 hours a day minimum, and sometimes my ps3 just freezes and I have to restart it. My warranty expires in about 1 month so should I send it in? Because oktober is going to be a crazy month and repairs take forever.

 

[Nick Bounty]

I guess the spectre of Sony's rumored "Built in obsolescence" rears it's ugly head, seeing as I'm starting to see a larger amount of these sorts of claims of PS3 failures.

I wonder though if it's really that PS3's are breaking down at a higher rate, or if the rise in number of owners are starting to show the system's flaws more clearly because there are simply more units out there being used more often than there were before.

But this doesn't concern me that much because I've already stated this before in other threads. If my xbox fails, Microsoft has gone above and beyond to resolve the issue and I trust that they will fix my machine free of charge, quickly, and efficiency.
However if Sony continues their usual process of blaming everything BUT their system and charges me half the cost of the machine just to repair it, I'm going to sell my games and peripherals and never buy another Sony system.

So let them be warned... I am the consumer and I have the power.

You hit the nail on the head. My PS3 decided to bail out as well less than 24hrs ago and I have yet to find out what's wrong. (I get a green screen and any game i play freezes almost instantly). The PS3 helpline were the least bit of use saying that to ship the unit over and "they'll have a look-see" for the low fee of 140 euros.. The best part is this is the 2nd time my PS3 failed. It yellow lighted the first time and was repaired for a GPU fault, so no..a failing PS3 is NOT an unlucky or isolated incident. It can fail though not as frequently as the 360 (or so I thought)...>:O

In contrast Microsoft, when my original 360 failed (only once), asked for the unit, repaired it and sent it back in 6 working days with a note saying exactly what was changed (replaced the power unit, laser and increased the fan speed) and heck, the guys even updated the software on board for free.

Just goes to show that with all the bad press Microsoft got they actually managed to train a decent damage control team where as Sony, it's like I asked them to solve a calculus question. Absolutely no idea what, why or how anything happened.

 

[TsunamiWombat]

Speaking of hardware failure... my 360 has had the occasional start up lockup (freezes on the 360 logo screen) or won't read a disc at first, forcing me to eject then reinsert to get it to read...

it's about to crap out on me isn't it?

 

[AceDiamond]

Speaking of hardware failure... my 360 has had the occasional start up lockup (freezes on the 360 logo screen) or won't read a disc at first, forcing me to eject then reinsert to get it to read...

it's about to crap out on me isn't it?

That was the first sign of mine going on its way out

 

[MetaKnight19]

Everything seems to break just after the warranty ends.

 

[Mikela]

Microsoft didn't just 'extend' their warranties 3 years OP. They were forced to in light of the fact that they released their hardware, with KNOWN manufacturing defects. The company knew about it, and they still released it. MS has admitted to as much themselves. They got caught fucking over the consumer, and rather than get bent over in court (which they most certainly would have, most courts these days, love sticking it to MS), they extended warranties.

As for the PS3, the problem could be wear, the problem could be several things, bottom line though, the chances of your PS3 failing are roughly 2-5x less than your 360. You're just unlucky

I had to replace my PS3, it yellow-lighted. Unfortunately, I wasn't home when the problem arose, so I really have no idea what happened to it, especially since the last person to touch it was someone who went through roughly 10 5ths of Vodka a week, barely remembered what he did from day to day, and was generally a disgusting blob of a human being.

EDIT: However, since it's a 60g with full BC, I most certainly paid for the repairs. Interestingly, the whole affair took 11 days from me sending it to Sony, and me getting it back. Even more interesting, it was Christmas and New Years week that it occurred. Some badass Customer Service right there.

I have been planning on buying a PS3 for quite some time and I did some looking around to check on reliability issues and stumbled on this site http://www.squaretrade.com/htm/pdf/SquareTrade_Xbox360_PS3_Wii_Reliability_0809.pdf where the company had conducted a survey of Wii, Ps3 and 360 console failure rates. Unsurprisingly, the Wii was the best and unsurprisingly the 360 was the worst with the RRoD issue. BUT I was surprised to find that the PS3 has a startlingly close failure rates to the 360 when the RRoD was excluded.

The broken down graphs showed that the PS3 has a higher "Disk read" failure rate than the 360 when the latter's overheating issue was factored out and overall the 360 has a failure rate of about 13% (without the RRoD) and the PS3 on a similar setting had a 10% faliure rate. That's not a huge margin!. What's more alarming is that the 360 has a 0.59% faliure rate per 24hrs or usage while the PS3...has 0.57%.

Granted that when the RRoD is factored in, then the gaps increase between the two consoles but considering the new 360 has a lower power consuming Jasper chip-set and with declining RRoD issues been reported it is perfectly logical to compare both with no RRoD stats. In which case, the PS3 is disturbingly close to the 360 faliure rates.

 

[Redd]

I guess the spectre of Sony's rumored "Built in obsolescence" rears it's ugly head, seeing as I'm starting to see a larger amount of these sorts of claims of PS3 failures.

I wonder though if it's really that PS3's are breaking down at a higher rate, or if the rise in number of owners are starting to show the system's flaws more clearly because there are simply more units out there being used more often than there were before.

But this doesn't concern me that much because I've already stated this before in other threads. If my xbox fails, Microsoft has gone above and beyond to resolve the issue and I trust that they will fix my machine free of charge, quickly, and efficiency.
However if Sony continues their usual process of blaming everything BUT their system and charges me half the cost of the machine just to repair it, I'm going to sell my games and peripherals and never buy another Sony system.

So let them be warned... I am the consumer and I have the power.

You hit the nail on the head. My PS3 decided to bail out as well less than 24hrs ago and I have yet to find out what's wrong. (I get a green screen and any game i play freezes almost instantly). The PS3 helpline were the least bit of use saying that to ship the unit over and "they'll have a look-see" for the low fee of 140 euros.. The best part is this is the 2nd time my PS3 failed. It yellow lighted the first time and was repaired for a GPU fault, so no..a failing PS3 is NOT an unlucky or isolated incident. It can fail though not as frequently as the 360 (or so I thought)...>:O

In contrast Microsoft, when my original 360 failed (only once), asked for the unit, repaired it and sent it back in 6 working days with a note saying exactly what was changed (replaced the power unit, laser and increased the fan speed) and heck, the guys even updated the software on board for free.

Just goes to show that with all the bad press Microsoft got they actually managed to train a decent damage control team where as Sony, it's like I asked them to solve a calculus question. Absolutely no idea what, why or how anything happened.

If the PS3 had a failure rate as high as the 360, Sony would've been forced, as was MS to extend their warranties. As it is not. Tooooooo bad.

I like how you just take a biased approch to what you talk about even when people give you some type of proof. That's real great.

As for me, I went with a 360. And it's crapped out on me like three times. No big problem though as I've been able to send it back and get it repaired for FREE. Yes, can you believe it. For free.

As for isolated problems, I doubt it. Wear and tear, ok I can follow that. But just going " Well hell, shit happens " is a dickish way of telling someone to get over it. If I bought something for 300 bucks and it broke and I had to PAY for it to get repaired..I'd be pissed.

So I can sympathize with the people instead of just being a total nob about it, on the internet at that good job, and say that I'm sorry it happened to you.

This kind of puts a dent in me wanting to buy a PS3 now.