PSN update 4.31 breaking systems
- Thread starter Mstroker
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Whoa, thank God I use Steam.
That sucks, man, and it also makes me wonder why Sony complains about people jailbreaking PS3's when Sony's just plain breaking them.
That sucks, man, and it also makes me wonder why Sony complains about people jailbreaking PS3's when Sony's just plain breaking them.
Same here.Keoul said:
It's pretty obvious that Sony isn't going to provide any useful updates (at this point it's always just a road-bump for hackers to deal with) for the PS3 so whenever I see one, I just don't bother updating. I play my games offline a few days just in case the update does what it did to the OP's ps3.
Hopefully they have a better tested update by the time the next Borderlands 2 dlc hits.
The problem is that Sony's support (if that's what you can call it) for the PS3 has been lame at best and is just one example of how they take their customers for granted. And that's a really stupid move on their part, they've sold far less ps3s than they did ps2s and it sounds like they will be selling even fewer ps4s. Actually, the 360 & ps3 are way behind the ps2 sales at this point in their respective cycles. So Sony & MS have to consider making the customer experience better or risk eventual irrelevance.
and unfortunatley I may have to face switching to a PC if the sales declines continue, There is not a whole lot of reason for sony, microsoft, or any company for that matter to sell a failing product. not the kind of thing I had ever really seen myself doingGonzoGamer said:
The point is they shouldn't have made a mistake, any company that releases their own hardware and software is going to have a big testing/QA department, and is going to want to test any software update on all the hardware that it's going to be used on. This is Sony's fault for not testing it properly or not listening to the testers (the latter is most likely).Supertegwyn said:
What exactly did the update even do? Apart from the generic term "broke", I can't find any mention of the impact in your OP, and honestly I can't see that Sony would really care about an e-mail like this, considering they probably get hate-mail like it every single day of the week.
Also, staying calm and collected, with proper descriptions of the issues you're having, when they started, and what you've done to try resolving the issue yourself, is usually a much better way to contact somebody than raging at them with Caps Lock and poorly structured paragraphs.
EDIT: Also, it's entirely possible that if this was the same PS3 you bought on launch, it just... died. It happens. My best friend bought a launch PS3, it died earlier this year when he tried launching up a game.
Also, staying calm and collected, with proper descriptions of the issues you're having, when they started, and what you've done to try resolving the issue yourself, is usually a much better way to contact somebody than raging at them with Caps Lock and poorly structured paragraphs.
EDIT: Also, it's entirely possible that if this was the same PS3 you bought on launch, it just... died. It happens. My best friend bought a launch PS3, it died earlier this year when he tried launching up a game.
There really isn't an excuse for this; Consoles, including the PS3, are closed boxes - they know what's inside, they know how it acts, and they have sued people for opening it.
Firmware update bricking that closed box? Not okay.
Firmware update bricking that closed box? Not okay.
How so? I said that the PS3 & 360 are behind the PS2 in terms of sales and according to your data there, I'm correct.s69-5 said:
Sure if you add the Wii (and yes everyone & their grandma has a wii), overall console sales are up but Nintendo has its own corner of the market that's not in direct competition in the same way the PS3 & 360 are.
My overall point was that while the PS3 & 360 are always trying to take customers from one another, they're kind of neglecting the actual customer. One offers crappy hardware with decent (but expensive) support while the other offers decent hardware with crappy (yet free) support. It's no wonder so many people just have the wii. On that tide, a console brand may survive, but we'll just be playing nintendo games on it.
You're right there, I don't think OP will be any happier with a 360.s69-5 said:
What's the problem? What on earth happened to your system? I've had 4.31 for awhile now and I have not faced any issues. I own the old fat bastard as well so I wouldn't be surprised if it just died on me one of these days.
Your email is in no way helpful or informative. You've capitalized some words and seem to be fairly pissed off. With that, how is Sony going to fix your problem?
Your email is in no way helpful or informative. You've capitalized some words and seem to be fairly pissed off. With that, how is Sony going to fix your problem?
I've never heard of this problem before, and an internet search didn't turn up much either. I think, "Cool Story Bro," is a pretty good response to this. It could be that your console just died. It sucks, but it happens.
Well done [sarcasm]Mstroker said:
What on earth are you hoping to achieve with that letter? It will get trashed without second thought or passed around the office for a good giggle at your expense. If you wish to be heard, act like an adult. Do not swear. Do no be aggressive. Do not threaten. Do not be absurd. Be assertive. Be polite. Be clear and concise. Explain how you'd like the situation to be resolved and/or what they can do to help.
I got a year of live, but the £150 stolen from me never got returned. I still have my 360 (though it hasn't been played in a long time) and while I might pick up the rare game for it, I'll never spend so much as another penny on XBL. I think my Gold will run out soon and I certainly won't pay for it.Ghostwise said:
Anyone who stores or associates any of their financial details (such as CCs or Paypal) with an XBL account, don't.
I would pay close attention to this poster OP. From a customer service standpoint, the customers who are able to effectively communicate their problem, as well as what they would like done to resolve it, are the customers who tend to be helped. Many customer service jobs have a rule where if the customer starts cursing, the customer is no longer helped. The CCP is just doing a job, and they do not have to put up with be harassed, and that is exactly what your cursing accomplishes.GoaThief said:
Another thing, do not give ultimatums. That will make the CCP view you as a lost cause. That means that you aren't expected to stay with the company much longer anyway, and as such, you are not a priority to take care of.
Your best best is to write a new letter apologizing for you attitude saying you were very upset at the time. Then go on to elaborate on the actual situation, such as what exactly has happened and what you have tried to resolve it. I won't guarantee that you will get the help you want, but you are far more likely to.