A sincere question, not for myself but one that came into mind. What about those with a Pub Club that have moved on? I barely come to the Escapist, and luckily I have no method of payment in the Pub Club, but if someone doesn't come to the site anymore and has a Pub Club payment form, won't they be charged without a notification? Having worked in Customer Relations, that'd be terrible for your brand if it happens.Russ Pitts said:
Hopefully those who?ve moved on were cognizant that they were leaving an autopayment in their wake and disabled/discontinued it when/if they decided to perma-exit.kurokotetsu said:
Hopefuly theh did. But them again the site was in a bad place, I guess several where expecting it to die amd might've left knowing the gifter Pub Club would last more than the doomed site. Or evem forgotten about the auto renewal due to not using it for a while. Either way, if people start seeing charges on their statements from a site they quit years ago they will be very very mad. And a single bad word of mouth outweights several good ones, as any one with a backgroumd on customer service knows. Just wanted to give a heads up amd hope they have a plan to deal with it (or delay the decission to turn kff the auto-payment first, which ever is better for them).Xprimentyl said:
How is it after nearly eight months no one's managed to hunt down and kill that bot? How many other people have been unwittingly billed, and how much has Themis been unjustly enriched?Russ Pitts said:
