Strazdas said:
Now i dont know how it is in the states, but here if your device is not functioning out of the box you have a right to demand from a retailer either Exchange or your money back (its thier choice here, they may not have any more on stock for example). The question is not whether we can do it or not, its whether we want to go and demand a long warranty process of return and then having to scavenge for thing thats out of stock just to stick it to the company that already done better than industry standart. Or whether we just want a 2 minutes indsuterction how to fix said product ourselves and continue enjoying it. Most people opt for the latter. You are free to do either, because, you know, you got a choice.
If you don't know how it works over here perhaps you shouldn't comment on it like your system is universal... Companies have it set up so that you can not exchange defective hardware at retailers unless there is a company recall and even then they only allow it some of the time. Any other time you are required to contact customer support to start resolving the issue. If you choose to return the console to the retailer you will get your money back but you will not be afforded the opportunity to get another with any kind of priority. You will have given up your preorder and will have become a regular "off the street" consumer. If you want to do Sony's work for them for free that's fine, because, you know,
you got a choice.
Well, they never actually asked such questions when i returned things. In fact they sent a delviery guy to pick it up themselves so "i wont be bothered having to drive the thing to them". Granted, this wasnt SONY, i never had to return a SONY product so i cant compare.
If a theoretical situation like this would arrise my reply would be something along this: I have followed the instructions that are needed to use the product. The product didnt work using it the way it was supposed to be used. Therefore i deducted that it is broken and it is up to you to fix it.
So in short you went with, "No, because I believe your company should have to fix your broken product." The instructions for the PS4 included "assembly", instillation, and patch downloading. Anything further, such as an after the fact DIY troubleshooting diagram, would be hard pressed to be considered "instructions that are needed to use the product". Pick a side and stick to it.
1. When i talked about hissy fit i implied this whole situation and not you personally.
If it did not apply to me you should not have brought it up in a response to me.
If enough people did this Sony would have to spend more money to fix the problems then it saved putting out half assed hardware.
1) Anything that is broken
is half assed. So 0.4% of consoles released are half assed hardware. Fact.
2) The statement is true. Sony spent X millions to produce a product with a current failure rate of 0.4%. Just for shits and giggles let's assume that it would have cost them X millions + $100,000 to drop that rate to 0.35%. If everyone who had any of these known issues had required Sony to foot the bill for the shipping and repairs and these costs became more than the $100,000 Sony saved not investing in more stringent QC than it would suddenly be more cost effective for Sony to invest in better QC. Simply because the current costs of repairs would be more than Sony saved resulting in a net loss. Again, I'm not seeing that as a bad thing. Of course there is more to it, but this is the short version.
3) You have failed to provide a quote of me saying "...the PS4 should have been problem free..." or "...a 0.4% failure rate is terrible." so I'll get you started...
No. First of all Foxconn has literally hundreds of plants all over the world.
Secondly, What Foxconn or any other manufacturer outputs are different based on the purchaser. Simply slapping foxconn on it does not make it poor assembly quality. For example most of apple products are from FoxConn, however as far as construction goes they are extremely sturdy. They are also expensive. Thats because quality comes at a price, and everyone knows it. And quality control definitely differ based on what is needed to be built. Sony would simply not accept low quality lines from FoxConn and that would definitely be mentioned in the contract to begin with.
So much is wrong here.
1) Foxconn does have plants in seven countries, however, it has been confirmed that the Xbone and PS4 were primarily sourced to the infamous "Foxconn City" in China. Hence the rumors of workers sabotaging PS4s.
2) Apple price gouges. It costs Apple approx. $200 to manufacture the Iphone 5S... that Apple sells for up to $850.
3) Curtailing #2 is price
really going to be your deciding factor of quality? So you are saying the Xbone is inherently better than the PS4?
4) The only way companies can dictate QC standards is to provide high quality raw materials. Foxconn employs the QC testers and Foxconn is Foxconn. But even that might not be enough, I remember a story breaking a while back about someone in China selling the high quality raw materials on the black market and instead using the back log of low quality raw materials they had.
Except that the number isnt bad, thats why the comparson doesnt work. 0.4% failure rate would be equivalent of Flu curing people of cancer. Its not only less than what is industry average, its so low one would wonder if they arent just making it up. Because its hard to believe any electronics are being made that have THIS LOW failure rate.
Companies do refine the process as lnog as it is cheaper than just replacing the broken parts by manufacturing more. Thing is - it would work in a static market. and it does to certain extent for consoles - late release consoles have much lower failure rates than new release ones. Thing is - technology changes and you cant take, for example, the process meant to build PS3s and apply it to PS4 - they are too different.
No, medicine should not stop advancing. It should realize that with state of medicine we have now we cant cure everyone. We could for flue (though there are few deadly cases every year, but thats always due to the fact that medicine isnt being applied to begin with). On the other hand, cancer still has huge mortality rate, even though we have lowered it significantly. And yes, a 0.4% cancer mortality rate would be a miracle.
Du fuq?
Yes, 0.4% of shit breaking is totally like a disease curing a mutation.
ANY deaths due to disease are too many.
ANY QC slips are too many. The
ONLY miracle would be for the elimination of disease mortality rates and failure rates. Until those hit 0% they are too fucking high and we should strive to reduce them.
You go ahead and be content with the current dogma, but you better not partake in technological or medical advancements because the current standard is good enough for you.
While such measures would save Sony money, yes, they also have the benefit of potentially saving some customers a great deal of time, by resolving their console hardware issues in two minutes instead of two weeks. Those who cannot restore their hardware using said measures, or for that matter simply refuse to even TRY based on principle, are certainly welcome to take the longer road. 
