Strange/Irritating Steam Multiplayer Problem [HELP!]

[The Virgo]

I am experiencing probably one of the strangest problems ever encountered with Steam and its multiplayer games ... and the few options that support offers doesn't cover it. There's probably a way to contact a human about this problem, but I figured that before I do that, maybe someone else has encountered this problem and can help me.

My problem is: Every SINGLE time I load up a multiplayer game like TF2 or Garry's Mod ... I LOSE INTERNET CONNECTION. Completely. It starts when I browse for servers. I can open the command prompt BEFORE doing that and, after typing the "ping 1.1.1.1" command, will get good ping rates. I go and browse for a server and my computer stops acknowledging the internet altogether. I can't even go online via Firefox or anything like that. And getting out of the game doesn't usually help.

Now, if I try different game servers and repeatedly and rapidly click the "join server" and "refresh" buttons and minimize the game and maximize it, I can sometimes gain connection, but it's not a guaranteed thing, and it is undoubtedly a pain in the ass trying to do so.

Has anyone here had this problem before? And if so, what made it stop? I'm using a wired connecting straight to the main box (I forget what it's called, but I think it's the router?), so it's not a wireless connection.

Thanks for helping!

 

[Bobic]

Do you have some crazy internet security/virus protection program that could be causing it? It's not quite the same thing, but when I had norton and tried to play an online game it would block the search for servers and I'd have to alt-tab out and click 'allow this program to have access to the internet.'

If it's not that I have no idea.

 

[The Virgo]

Do you have some crazy internet security/virus protection program that could be causing it? It's not quite the same thing, but when I had norton and tried to play an online game it would block the search for servers and I'd have to alt-tab out and click 'allow this program to have access to the internet.'

If it's not that I have no idea.

I'm running the free version of Avast. And Sandbox mode is turned off.

However, on my other computers I'm running the full, for pay version of Avast and have never had any problems like this. <:-(

 

[wooty]

I often have this same problem too, which is why ive TRIED to not go near it. Fuck steam, and its cloud too.

 

[Bobic]

Do you have some crazy internet security/virus protection program that could be causing it? It's not quite the same thing, but when I had norton and tried to play an online game it would block the search for servers and I'd have to alt-tab out and click 'allow this program to have access to the internet.'

If it's not that I have no idea.

I'm running the free version of Avast. And Sandbox mode is turned off.

However, on my other computers I'm running the full, for pay version of Avast and have never had any problems like this. <:-(

In that case I got nothing, I guess you just need to find a human to talk to in steam support. Good luck.

 

[The Virgo]

Do you have some crazy internet security/virus protection program that could be causing it? It's not quite the same thing, but when I had norton and tried to play an online game it would block the search for servers and I'd have to alt-tab out and click 'allow this program to have access to the internet.'

If it's not that I have no idea.

I'm running the free version of Avast. And Sandbox mode is turned off.

However, on my other computers I'm running the full, for pay version of Avast and have never had any problems like this. <:-(

In that case I got nothing, I guess you just need to find a human to talk to in steam support. Good luck.

Hey, thanks for trying!

I'm going to wait a bit longer and see if anyone can offer a solution. If not, then I'll break down and see if I can contact a human being working at Steam Support.

 

[Hoboape]

Do you have some crazy internet security/virus protection program that could be causing it? It's not quite the same thing, but when I had norton and tried to play an online game it would block the search for servers and I'd have to alt-tab out and click 'allow this program to have access to the internet.'

If it's not that I have no idea.

I'm running the free version of Avast. And Sandbox mode is turned off.

However, on my other computers I'm running the full, for pay version of Avast and have never had any problems like this. <:-(

In that case I got nothing, I guess you just need to find a human to talk to in steam support. Good luck.

Hey, thanks for trying!

I'm going to wait a bit longer and see if anyone can offer a solution. If not, then I'll break down and see if I can contact a human being working at Steam Support.

On the plus side, the few times i have contacted steam support they have answered pretty fast (within a day or so) so hopefully you can get an answer fast.

 

[brunothepig]

Is this only Valve games (you mentioned TF2 and Garry's Mod) or have you tried other games? Also, have you tried playing an online game you don't have on Steam? If you've got the time/connection download something free and see if you have the same problem. Then you'll know if it's your connection/PC, or if it is Steam. If it is Steam I can't help you, never had nor heard of this problem.

 

[Zack Alklazaris]

I've actually gotten the same problem I can only temporally fix it. I use it by resetting my connection. Tell me if you ever figure out because its damn annoying.

I do have DSl if that helps. (miss cable)

 

[UNHchabo]

This is a fairly common problem, usually caused by your router:

https://support.steampowered.com/kb_article.php?ref=4487-YUOC-6922

Happens to me all the time; I usually just have to wait a 30 seconds or so after refreshing the first time.

 

[The Virgo]

Is this only Valve games (you mentioned TF2 and Garry's Mod) or have you tried other games? Also, have you tried playing an online game you don't have on Steam? If you've got the time/connection download something free and see if you have the same problem. Then you'll know if it's your connection/PC, or if it is Steam. If it is Steam I can't help you, never had nor heard of this problem.

I do not get this problem with online games like Ace of Spades, Quake Live or Battlefield Heroes. It's only the online games on Steam. <:-/

This is a fairly common problem, usually caused by your router:

https://support.steampowered.com/kb_article.php?ref=4487-YUOC-6922

Happens to me all the time; I usually just have to wait a 30 seconds or so after refreshing the first time.

Thanks for posting that link! I think I know exactly what the problem might be! I will try to change the download connection speed and try again!