The Customer Is Always Wrong

[Radelaide]

I hate that! I put up a closed sign, I turn off my light. I have one last customer to serve and somebody walks up and, get this, puts away my close sign!! I put the close sign back up, but he still came through. So I served the bastard regardless, but I didn't look at him or speak to him. The ol' silent treatment. Not really, I fi think if I opened my mouth or looked at him, I would have been fired.

So at the end he bunches up his groceseries and says, "Bye," in a sarcastic tone, to which I reply, "Yeah." I could have said something better, but I still want to have a job.

Ah. Gotta love them.

I'd been working at Woolworths for roughly a month, and was still nervous about customers. Anyway, I'd turned off my light and put up my closed sign when this customer comes up and starts putting his stuff on my register. I looked up and said "Excuse me, sir? I'm really sorry about this but I'm all closed up!" with this really nervous smile on my face as I point to my closed sign.

Well EXCUSE ME! He's started "Of course you are! You fucking *****! You saw I was here and put your sign up! I wanna speak to your manager!"

My manager saw the whole thing and asked him to leave because of the abuse. I ran upstairs and cried. My manager nearly punched him when he came in the next day.

 

[The_root_of_all_evil]

1) "Do you work here?" This is my least favorite thing. I am wearing the employee shirt. I have an ID badge on. I am stocking books. I am still asked this question five times a day. I am tempted to say, "No, I'm just...hanging out." and sigh.

2) "Can I pay with cash?" Can you pay wi-?...blank stare. No idea where to even start. You are asking if you can use currency for its only function. This has happened more than once.

3) "How do I find my books? I'm so lost." The departments are in huge letters at the end of every aisle and the course numbers are arranged numerically. If you really cannot find your books (and aren't just lazy), I suggest that you drop out of college and purchase a helmet. You will need it. And if you make me pick all of them out and carry them around only to say that you didn't plan on buying them today and to put them all back I should be able to throw each of them at you as hard as I want to.

5) Parents.

Anyway, in all seriousness, I am glad to help anybody that comes in. Just as long as he/she is polite.

Little snippage

Rebukes :
1) "Well, only when they catch me." : Keeps the customer smiling and I've often been approached when it's not my shop.
2) "We accept all forms of currency. Gold Bullion, Human Sacrifice..."
3) When you become a consumer it's startling hard to keep your mind focussed. I've even done it myself "Where is the sellotape?" "Uh...behind you" "Oh..."
5) Approach the child, that automatically gets the parents worried.

 

[P1p3s]

When an Ex of mine worked in Game (a game store in the UK)he had a women come in who had bought a playstation game for her son. She claimed the disk was flimsy and had cracked when she tried to get it out of the box.

He did an exchange for her and pointed out that you didn't just pull it out of the case (like a cd) you had to push DOWN the popper in the middle like a button to release it.

She was back in 2 days later, game disk snapped clean in half, the manager of the store authorised the exchange this time and repeated the explanation this time with demonstration of how to correctly extract the game disk from the case.

The following day she was back, enraged at the manufacturing standards of such an expensive item-shattered disk in hand. They refused to exchange the game for her, and seriously, if neither her or her kid could figure out how to get the game out of the case what are the chances they had a hope of playing it!

 

[MelziGurl]

I work in a shoe store. I get the customers that tell me their shoes haven't been worn, when they are so obviously covered in filth. And they still insist they haven't worn them, even when I wipe a cloth against them and shoe them the dirt.

I worked at Red Rooster (Aussie food chain) beforehand and this guy became abusive to one of my gay workers. He was named every derogatory term thought of, until my cashier had had enough and dropped the order on the counter. Completely harmless and short of what could have happened. I had no idea that any of this happened, until I saw chips fly through the door dividing the kitchen and front counter. My kitchenhand froze and told me what happened, to which I abruptly stormed through the kitchen. Slamming the warmer door shut on the way through and approached the arsehole.

Me: Excuse me, but you do NOT through your food at my staff members. That is assault!
Customer: Well maybe you should tell your fucking staff to stop procrastinating and get me my fucking food.
Me: Fine! But if you have a bone to pick you can pick it with me.
Customer: Am I going to get my food or should I take this further?
Me: Are you going to assault my staff again?
Customer: Should I take this further? (He had no case that could win, so I wasn't worried.)
Me: No...we will not take this further and you will get your food.

After that, I stormed back into the kitchen and yelled the order out so that he could hear it from where he was standing. But, I also couldn't find my kitchenhands...that is until they emerged from the cooler room where they were hiding. Eventually his food was made and I took it out to him without so much as a sound to acknowledge him. I didn't know though, that the cashier before our argument and said this:

Cashier: That was wrong, you shouldn't have said that.
Customer: Am I going to get my food?
Cashier: Well it's on the floor now, so you're going to have to wait.

We never saw or heard from that customer again...

 

[rabidmidget]

I live in australia
once i went to KFC and ordered a burger and after getting it went home, i then realised that they forgot something... the chicken, somehow the fry cook was absent minded enough to make a KFC zinger burger without the chicken which was the main part of the burger. I could be bothered to go all the way back so i had to eat the burger meal with a chickenless burger (thank god i ordered chips). I was hungry =(

*couldn't be bothered

 

[RebelRising]

Customer: ?Look! My friend told me I could get this type of hammer at your store! Now go get it for me!?

Cashier: ?Sir, I already told you? we don?t have ANY hammers back here that aren?t already stocked on the shelves.?

Customer: ?LOOK HERE. F**K YOU! I KNOW YOU?RE TRYING TO SAVE MONEY BY SWITCHING OUT YOUR STOCKS! GET ME THIS HAMMER!?

(At this point, I come to the front of the store, overhearing what?s going on; note that I?m the manager.)

Me: ?Is there a problem??

Customer: ?Yes sir! Your employee here is not doing what I tell her to!?

Me: ?Well, you need to calm down and understand that we don?t have what you?re looking for. So maybe you should go back to shelves and check??

Customer: ?F**K THAT!!! IT?S NOT THERE, OKAY?! YOU NEED TO F**KING GET ME WHAT I ASK FOR!?

Me: ?That?s it. Get out of my store.?

Customer: ?What? NO!?

Me: ?Sir, get out, or I have to take you out.?

Customer: ?Then do it!?

(I go around the counter and approach the customer. I yank him by his collar & drag him to the door.)

Me: ?Now, then? you wanna apologize and maybe come back in??

Customer: ?No! I just want my hammer! God, what is this madness?!?

Me: *puts the customer down*

Customer: *confused* ?? What is it??

(I turn back to the cashier, who nods in approval. I then turn back to face the customer.)

Me: ?Madness? THIS! IS! SPARTAAAAAAAAA!? *kicks customer out of store and slams door

Oh my god. That is just so awesome. You sir, have made my day! I am in debt to you!

Dear god...that is beautiful.

 

[monalith]

you guys are fucking hillarious thank christ i never want to work in customer service jobs i have only 2 responses to annyoing 1 is to resist the urge to place their head in a freezer and repeatedly slam the door on the head and 2 is to tell them to go fuck themselves.

 

[MelziGurl]

Customer: ?Look! My friend told me I could get this type of hammer at your store! Now go get it for me!?

Cashier: ?Sir, I already told you? we don?t have ANY hammers back here that aren?t already stocked on the shelves.?

Customer: ?LOOK HERE. F**K YOU! I KNOW YOU?RE TRYING TO SAVE MONEY BY SWITCHING OUT YOUR STOCKS! GET ME THIS HAMMER!?

(At this point, I come to the front of the store, overhearing what?s going on; note that I?m the manager.)

Me: ?Is there a problem??

Customer: ?Yes sir! Your employee here is not doing what I tell her to!?

Me: ?Well, you need to calm down and understand that we don?t have what you?re looking for. So maybe you should go back to shelves and check??

Customer: ?F**K THAT!!! IT?S NOT THERE, OKAY?! YOU NEED TO F**KING GET ME WHAT I ASK FOR!?

Me: ?That?s it. Get out of my store.?

Customer: ?What? NO!?

Me: ?Sir, get out, or I have to take you out.?

Customer: ?Then do it!?

(I go around the counter and approach the customer. I yank him by his collar & drag him to the door.)

Me: ?Now, then? you wanna apologize and maybe come back in??

Customer: ?No! I just want my hammer! God, what is this madness?!?

Me: *puts the customer down*

Customer: *confused* ?? What is it??

(I turn back to the cashier, who nods in approval. I then turn back to face the customer.)

Me: ?Madness? THIS! IS! SPARTAAAAAAAAA!? *kicks customer out of store and slams door

Oh my god. That is just so awesome. You sir, have made my day! I am in debt to you!

Dear god...that is beautiful.

I thought I heard and saw it all...that is fucking brilliant. Something my brother would do actually.

 

[MelziGurl]

you guys are fucking hillarious thank christ i never want to work in customer service jobs i have only 2 responses to annyoing 1 is to resist the urge to place their head in a freezer and repeatedly slam the door on the head and 2 is to tell them to go fuck themselves.

Annoying customers can give you the greatest sense of release when they get you on a bad day...trust me.

 

[Beefcakes]

At the cinema I work for, I was ripping tickets when a mother pauses to find her tickets in her bag
>10 Year Old Child: Did you forget to get tickets? You silly billy...
Mother: Shut your smart mouth before I smack you and put you in an orphanage!

I was shocked, I didn't actually say anything,just ripped their tickets, and was silent.

I also have multitudes of people asking where the toilets are, when they are 30cm behind them
I enjoy people who, in response to me saying "Enjoy your movie", say "Enjoy your movie too", then get all red faced and walk away

But mostly, people aren't too bad

 

[terribleyetfun]

I feel lame for posting here cause I don`t work (want to though sometime this year).

but hell right now I just wanna give all you guys major props for putting up with those bloody screaming children they are the sole reason I never go near my local games shop at Christmas time the children I hear complain god I just wanna turn around and tell them to shut up

 

[MelziGurl]

I feel lame for posting here cause I don`t work (want to though sometime this year).

but hell right now I just wanna give all you guys major props for putting up with those bloody screaming children they are the sole reason I never go near my local games shop at Christmas time the children I hear complain god I just wanna turn around and tell them to shut up

Trying working next to a children's playground, inside a shopping centre, where the screams are 10 times worse because of the echo -_-

 

[BrainedbySaucepans]

Slightly different to what's being said on here (as far as I know, im not about to read 16 pages of this, as hilarious as it is) as it's from the customer's point of view.

I was walking through central London with a couple of mates, when I was struck by a bright idea. I signaled for my friends to watch, and went up to one of those people who hold up signs for fast food restaurants and asked him where the nearest Subway was. He looked rather confused, and after a few seconds he confessed that he had no idea. Considering that not only was he holding a big sign with an arrow pointing to the shop in question, but that the he was literally just outside it, we found this rather amusing...

I know people won't believe me, or say he was just joking, but I can tell you right now the guy honestly didn't have a clue.

 

[darkless]

My brother worked tech support in a hospital near where we live and they found a way to side track everyone with a complaint they hung a sign on the door saying "Any complaints directed at us will result in the complainer being set on fire immediately" it worked rather well apparently.

 

[DalekJaas]

I work at an IGA, thats a grocery store in AUS, or other countries I don't know, but we had a man come in and take a crap (excrete his bodily waste) in the middle of an aisle. then continue shopping...He said he didnt know he couldn't do that. how absurd and grotesque, and its a true story.

 

[kdragon1010]

You guys should check out a blog its called Waiter Rant http://waiterrant.net/

 

[tront]

I worked at red dot, a thrifty store in AUS. A lady came in and sat at the glasses rack for a good hour or so. Tried every single pair on and finally bought a pair. About 20 mins later she comes storming in claiming they aren't the right type. I explain to her our returns policy which says we don't do refunds unless the product is defective. She then explodes and screams about how its wrong and she deserves her refund. She also claims that the policy wasn't clear when she bought her glasses which is ridiculous because there is a massive sign above the checkout explaining it. Now she is hysterical screaming that she is going to ring her lawyer about it and sue me for denying her a refund. I just ended up walking away during the call to her "lawyer". What possesses people to call a lawyer over a pair of 10 dollar glasses?

I have also had people try to haggle.
"Now i know it says $16, but i dont think its worth that much. How about $14?"
"Ummm.... no?"

 

[Scarecrow38]

It wasn't til I got a job for myself that involved serving the public(and started reading this forum) that I really gave any thought for the people doing the serving. I've been working for 6 months and haven't had any dodgy customers yet, but until you work in a job involving customer service you don't know what they have to put up with.

I'm always as nice as I can be to anyone who serves me nowadays.

 

[Selifator]

I don't work in retail, but that doesn't I don't get into contact with these types. I've got a morning paper, get up at 5.15 6 days a week, shit tired and the pay sucks. But yeah, not much else to do.
So, I get a new area to cover, which is really big. Takes me a while to get used to, so I'm two days finished 15 minutes after the time I'm supposed to be done.
The third day, I am almost done, when a lady steps outside and begins yelling at me for delivering her paper late.
She demands that I bring her paper at 6.15 at the latest, because she is up by then, and she wants it.
I politely say that perhaps the last person to bring her the paper had a different route, or got up earlier.
"Nonsense, I've got it for 50 years at 6.15 and you will give it to me at that time as well! If you don't I'm calling your company!"
I walk away, and waddaya know, the next day I have a request from the main office if I could possibly bring this poor old lady the paper at 6.15.
Let me think, uhm.....NO! That old fart didn't get a christmas card from me.
Not as violent as most of your stories, but I think it is at least as stupid.

 

[Cheesus333]

Slightly different to what's being said on here (as far as I know, im not about to read 16 pages of this, as hilarious as it is) as it's from the customer's point of view.

I was walking through central London with a couple of mates, when I was struck by a bright idea. I signaled for my friends to watch, and went up to one of those people who hold up signs for fast food restaurants and asked him where the nearest Subway was. He looked rather confused, and after a few seconds he confessed that he had no idea. Considering that not only was he holding a big sign with an arrow pointing to the shop in question, but that the he was literally just outside it, we found this rather amusing...

I know people won't believe me, or say he was just joking, but I can tell you right now the guy honestly didn't have a clue.

Now all we have to do is scan back a few pages and find the post reading 'I was holding up a sign to Subway, which I was standing about 30 metres from. This guy walks up to me and asks where it is. Dumbfounded, I simply answer 'I dunno, sorry.' He leaves.


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