The Customer Is Always Wrong

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Xhumed

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Jun 15, 2008
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Haliwali said:
Alright so do guys remember Elvis from a couple of months ago? Well, seems he thought it'd be a good idea for a 40+ man to give a 17 year old girl a valentine's present.

Our manager was pissed... PISSED.
He is now banned from our store.
I think I can top that. Our store gets regular visits from a man we know only as FFG: Foot-Fetish Guy.
No female member of staff is safe from his requests to see their feet, or questions about what shoes they are wearing, plus all his other creepy foibles and behaviours.
Why the girls haven't complained to management eludes me- I'd happily ban him from the store before he progresses to Grand Theft Footwear...
 

Haliwali

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Last night at work, it was getting close to my time to head out. It had been a relatively good day up to this point, I was cashiering so no pathetic menial tasks for me, no sir, I got to stand around doing next to nil. Plus, one of our old managers had recovered from leukemia so seeing him again was cool. Anyway, as I'm finishing up with the people in my lane, I start ringing up an order for to teenage girls. Out of nowhere, one of them exclaims,"Wow, are you the only normal person that works here!" Now, this is both a contradiction and affirmation of thoughts that often cross my mind. I'm an... odd person, but sometimes my coworker bewilder me, so I just respond with, "Well, I occasional think so." to which one of them responds that everyone in our store is all "Preppy and staring at me all the time."

Right, let's go ahead and insult everyone in the store for no reason. I kept silent but remained in a state of WTF and pondering their outburst.
 

dantheman931

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Xhumed said:
I think I can top that. Our store gets regular visits from a man we know only as FFG: Foot-Fetish Guy.
No female member of staff is safe from his requests to see their feet, or questions about what shoes they are wearing, plus all his other creepy foibles and behaviours.
Why the girls haven't complained to management eludes me- I'd happily ban him from the store before he progresses to Grand Theft Footwear...
Does he ever buy anything? Unfortunately, if he does, that means management will probably never do anything unless he outright assaults someone, both for legal reasons and... well, managers are usually douchebags anyway.
 

Xhumed

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dantheman931 said:
Xhumed said:
I think I can top that. Our store gets regular visits from a man we know only as FFG: Foot-Fetish Guy.
No female member of staff is safe from his requests to see their feet, or questions about what shoes they are wearing, plus all his other creepy foibles and behaviours.
Why the girls haven't complained to management eludes me- I'd happily ban him from the store before he progresses to Grand Theft Footwear...
Does he ever buy anything? Unfortunately, if he does, that means management will probably never do anything unless he outright assaults someone, both for legal reasons and... well, managers are usually douchebags anyway.
I think he might use the Copy Centre sometimes...
And legally, we can ban anyone from our store for any reason, especially if he is making the workers feeling uncomfortable/ unsafe.
Speaking of the Copy Centre- we had someone come in the other day who wanted to photocopy covers for his "Adult" DVDs... he was asked to leave pretty smartish...
 

dantheman931

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Xhumed said:
dantheman931 said:
Xhumed said:
I think I can top that. Our store gets regular visits from a man we know only as FFG: Foot-Fetish Guy.
No female member of staff is safe from his requests to see their feet, or questions about what shoes they are wearing, plus all his other creepy foibles and behaviours.
Why the girls haven't complained to management eludes me- I'd happily ban him from the store before he progresses to Grand Theft Footwear...
Does he ever buy anything? Unfortunately, if he does, that means management will probably never do anything unless he outright assaults someone, both for legal reasons and... well, managers are usually douchebags anyway.
I think he might use the Copy Centre sometimes...
And legally, we can ban anyone from our store for any reason, especially if he is making the workers feeling uncomfortable/ unsafe.
Speaking of the Copy Centre- we had someone come in the other day who wanted to photocopy covers for his "Adult" DVDs... he was asked to leave pretty smartish...
I used to work at The Big W, and I hardly ever saw anyone get banned from the store; about the only way Mall-Wart will turn away business is if someone does something outright illegal. Doesn't matter how uncomfortable the employees are, or how surpassingly wrong the customer is, they just won't do it. (Sorry, enough ranting.) I'm glad your bosses are a little more understanding.
 

Xhumed

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We were sorting through the Soiled and Damaged desk at work yesterday when we came across a small Tax Calculator with a pink customer return slip. The reason given for the return was: "Doesn't calculate properly."
Was the customer questioning the maths the calculator was performing? Refusing to believe it's answers? We'll never know, but it's an amusing image nonetheless- a customer red-faced, bellowing at the little calculator that it was wrong.
Amused us, anyway.
 

LeonLethality

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Lachiesa said:
Well I was working in a restaurant, and a lady asked for a martini... so I take the fucking martini I bring it to her, she says : This is not a martini, taste it.. I was like oh no, I dont drink that I wouldnt know. She then insist saying its not martini so I take the glass away, take ther saaaaaaaaaaame bottle, bring it to her and now she's happy... wtf ?
that is sort of like when I worked at a grocery store people would complain about a dent in there milk jug (the big 4l plastic ones) which was probably made from them in htere cart and se as a service clerk ou ar supposed to take it back for the mand get a new one but what we service clerks do is go out of there sight and just tap the damn thing like 3 times and the dent pops out and we take it back and they are happy, some people are so dense

also! I remember a time I was at HMV hoping to get a game (monster hunter freedom unite) because it was the only place in the mall I was at that sells games, turns out they had shipments of like everything cancelled for some reason I asked the lady at the cash register after about 5 minutes of looking through the PSP section and asked her "do you have the game monster hunter freedom unite" after bit of typing she said "the computer has it listed but we have none in stock, sorry" I replied "thats fine thank you" and proceeded to go to future shop (it was close by and I KNEW they would have it there and they did yays) but before I left some 16 year old girl (I'm guessing she was 16) walked up and asked for a cd and of course it was new and no new shipments of things came in so she was complaining like crazy and the lady at the register didnt have a chance to talk so I turned around and told the complaining girl "look they don't have it in stock there is NOTHING she can do, so just drop it and leave come back later when they should have some" the girl didnt protest because I guess she is used to getting everything she wants without argument and storms off the lady at the cash register said "thank you" and all was well.
 

Lexodus

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I was the customer here... quoted from my autobiographical work.

...The waiter in the café starts flirting with us.

?What can I get for you two fine ladies??

I tighten my grip on Sam?s hand under the table and she tries to hide a wide grin.

Before I can kill him though, she quickly says, ?two vanilla milkshakes and house burgers, please.?

After we finish eating and we go inside to pay, Sam asks how much it costs, and the guy says, as sweetly as he can muster, ?just your phone number.?

At this, I can?t stay silent any more.

?Would you please stop hitting on my girlfriend??

?Oh, I?m sorry,? he says, backing off, face as apologetic as I?ve ever seen, ?I didn?t know.?

As things happen, we decide to get another milkshake to split. We sit down with it and two straws, and, as we?re drinking it together, I feel a pair of eyes boring into my skull. Probably just that guy from earlier, upset I put a damper on his plans, but no. With my periferal vision, I look at him, and I see him whisper to a waitress nearby:

?You see those two over there??

He ?subtly? gestures to us.

?Yes??

And here it comes.

??They?re lesbians!?


Sodding annoying. I get confused for a girl quite often, especially since I just shaved my beard off.
 

Kushin

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dantheman931 said:
bookboy said:
actually, Nikola Tesla was transferring electrical power over air over 100 years ago!(and I don't just mean via Tesla Coils).
also, though I don't know how long ago Mekado's incident occured, Nokia has since developed a cell phone that can recharge itself by pulling stray radiation (I.E. TV and cell phone signals) out of the air and converting them into electrical energy.
Worst. Hijack. Ever.
Fonejacker?! (Best said in the genuine accent)

Lexodus said:
I was the customer here... quoted from my autobiographical work.

...The waiter in the café starts flirting with us.

?What can I get for you two fine ladies??

I tighten my grip on Sam?s hand under the table and she tries to hide a wide grin.

Before I can kill him though, she quickly says, ?two vanilla milkshakes and house burgers, please.?

After we finish eating and we go inside to pay, Sam asks how much it costs, and the guy says, as sweetly as he can muster, ?just your phone number.?

At this, I can?t stay silent any more.

?Would you please stop hitting on my girlfriend??

?Oh, I?m sorry,? he says, backing off, face as apologetic as I?ve ever seen, ?I didn?t know.?

As things happen, we decide to get another milkshake to split. We sit down with it and two straws, and, as we?re drinking it together, I feel a pair of eyes boring into my skull. Probably just that guy from earlier, upset I put a damper on his plans, but no. With my periferal vision, I look at him, and I see him whisper to a waitress nearby:

?You see those two over there??

He ?subtly? gestures to us.

?Yes??

And here it comes.

??They?re lesbians!?


Sodding annoying. I get confused for a girl quite often, especially since I just shaved my beard off.
Tell me about it... I have a similar problem. Was in the commissary (sp?) on a USAF base a while ago with a female cousin to get some shopping. I have my back turned and I hear from the checkout guy 'Next up ladies'. I turned around and the guy paled.

OT: Worked in my parents roadside snack bar for a while before christmas last year. Standard stuff, sausage, bacon sandwichs and rolls etc. Guy comes up at the end of the shift after all the money has been put away and trys to do the confusion-change thing with us. He would have gotten away with it too if we didnt know that all the notes were locked up now. After we twigged to what was going on, I ended up jumping out of the bar with the breadknife and scaring him off. Bastard took a bacon roll too.

Off-topic slightly: Congratulations for having this thread last a whole year and then some.
 

Megacherv

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trinkey said:
Okay, I know that this is an old post, but this is just gold. Is this the same person that got through a bit first? Because if so, that's one of the best things I've evr read on here.

(Not that I watch it, I just catch glimpses when my mum's watching it)
 

ucciolord1

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TheNecroswanson said:
I worked at Taco Del Mar at one point. (It's like Sub Way, with delicious ass mexican food instead.)
A gentlman had me make him a burrito.
"Would you like any hot, medium, or mild sauce sir?"
"Sure, give me hot.
"You sure sir? This stuff is pretty spicy."
"Yeah, little more."
"That good?"
"No, little more."
"Are you sure sir? This stuff is very powerful."
"Yeah I'm sure, do I look like a *****? Little more....Okay you're good."

Two minutes later he comes back.
"You made this shit too hot. I want another one, for free!"
"Sir, I'm sorry it isn't to your liking but I gave you fair warning of it, and as such I cannot in good conscience replace it."
"Who said anything about replacing it? You're giving me another!"
Here I gave him a very pissed off 'really? Am I now?' look.
"Sir, do to losses we are nolonger allowed to give out food to employees, friends, or replacing an order not made to your liking after fair warning."
"Bull SHIT! Give me your manager."
Manager who had been standing two feet from me the entire time doesn't even look up from making the burrito for another customer: "He's right."
"Shut up *****! I ain't talking to you!"
"I'm the manager you know. I witnessed your order, leave now or I'll be forced to call the police." She walks into her office.
"Oh, whoa, no need to do that. Look, I'm just a little pissed that-" Manager returns and takes a picture of him. "Hey! What the fuck!?"
"You are hereby banned from all Taco Del Mars in the Bremerton/Kitsap region. This picture will be posted in all establishments with a note refusing to serve you. Have a good day."
Retard came back with the police. It was based on our word, plus two witnesses against his. Never saw him again.



I worked at a furniture shop on a navy base once. We had furniture sales every Tuesday.

This woman comes up to me, as I am trying to hold a 200 pound couch on it's uneven end (all ends were uneven, and I had to prop it up tallwise), and trying to wrap it in shrink wrap at the same time. Needless to say, I'm about to be crushed, I'm struggling to even perform what is a two man task on my own, and I am visibley in trouble and fatigued. I politely acknowledged her anyway.
"Excuse me sir, what day is your sale?"
There was a HUGE sing right above me, no higher than nine feet. There were ten more in the 40x40 square foot showroom we were in. I point to it.
"No, not that sale, the one you guys have every week."
I point to it, Big Furniture Sale, Every Tuesday.
"Look, just tell me!"
"Look....*grunt, huff, grunt.* Ma'am, I can't....really, ghack!"
"That's it! I want to speak to a manager! Go get your manager NOW"
"You....gonna hold this.... two hundred pound couch for me? *grunt!*"
"NO! That's not my job! Now get me your manager!"
"FINE!" I drop the couch, LOUD thud even with the carpet muffling it a bit. "Wait here."
Get the manager, come back.
"Hi, I'm Dorris, how can I help you?"
"Yes, this rude customer has been treating me like some punk while I'm trying to figure when your sale is."
Manager looks at the woman as if she is retarded.
"Well miss, it's every Tuesday, as is posted above you, on all doors, at the register, and on numerous sings throughout the store."
"This tuesday?"
"Every Tuesday."
"What's today?'
"Tuesday."
"Is the sale going on today?" (She was serious......)
"yes."
"Thank you."
I mouth 'I hope you die' as she turns.
Manager turns to me as I begin the shitty process of making a go at this couch again.
"Hey *Name withheald*, take a break." *Here's where it gets bad. I don't actually get breaks. I have a walke talkie and if something needs to be done I am not allowed to ask a customer to wait five minutes, even on my lunch break. This was especially shitty when I had to work a 12 hour shift.*
I walk off towards the double doors to the warehouse where I am supposed to take a break if I remain in the store, when I am stopped by my new 'best friend'.
"Hey! Rude boy."
I stop. Dead in my tracks, hunched forward in such a manner that says you had best be a figment of my imagination. SO, I venture my insanity.
"Ma'am, I am twenty. I am not a boy, I am an adult, and I had a name tag on the entire time you talked to me as a couch that weighed as much as I do was crushing me. So you had better not have just reffered to me as rude boy."
Apparently all she heard was, "Yes my queen, empress, godess and focus of all my desires? How may I best serve your female parts today?"
"Can I see that couch you were next to?"
"You mean that sectional I was trying to take apart and put away?"
"Yes."
"It's right over there."
"No, I want to see one in a different color."
"We have many magazines up front with everything we have in stock and can order, it comes in four different colors, you can check it out up there."
"No, I want to see a real thing."
"Ma'am, that would require me to pull out a three section couch, take it out of it's wrapping, then wrap it in NEW wrapper by myself. And we are not allowed to take anything not going onto the floor out of it's wrapping if it is bigger than a love seat."
"I don't care about your policies, I want to see it now."
"Well, the packaging is pretty transparent so I can take you back if you like-"
"NO! I want to see it NOW!"
I just stared at her a moment.
"Well, are you going to get it?"
"That depends....Which conversation have you been in?"
"*Gruffly sighs* Get me your manager." Dorris was right behind her.
"He's right. We would be more than happy to take you back there ma'am."
"That will be fine then."
So, we take her back. Unfortunately, the warehouse manager is a fucking psycho and had it about two stories up. We would have to get a mobile platform. So, we get it.
"I'm not getting in that thing. I'll get hurt!"
"I assure you miss, it's perfectly safe."
My manager was there with us: "This is the only way to view it right now ma'am."
"No! bring it down."
"I'm sorry ma'am, but the couch is too large and heavy for *name withheald* to bring down by himself."
"I...DON'T...CARE! BRING.....IT....DOWN! I...WANT...TO...SEE...IT! Or did you not learn English when you came here?" My manager was Phillipeno (sp?)
"EXCUSE ME!" I shouted as I came down the platform, "You need to slow your role and cut the racism little miss too big for herself."
"*name withheald*, that will be enough. Just bring it down real quick."
"Real quick? I'm supposed to bring something bigger and as heavy as me down 'real quick' then bring it back up because this clown's daddy gave her too many ponies?"
"Excuse me!?" The woman was insanely mad at this point.
"NO! Excuse ME! I'll be leaving now. Dorris, consider this my two weeks. As of two weeks, I'm quitting today."
"You can't quit now! We need someone to run the warehouse!"
"As of a minute ago, that was no longer my problem."
And here is where it gets even BETTER! The woman gets in my way!
"Now listen you! You go get that couch, and bring it down and get back to your miserable job!"
To quote Iron Maiden, 'And then I faced her with a freezing glance, and the hellfires raged in my eyes.' She seemed to have shrunk
"You have two options. Get out of my way, or learn to walk on your hands."
And I stormed off.....I had dealt with this situation twice, and many almost as bad three times in the past two weeks, my hours had been severely cut, and the hours I did work we were under staffed, and I was the only warehouse worker. And that place gets BUSY. So, I left.

I hate people...
I can see why.
People are balls.
 

TyphoidMary

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May 27, 2009
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I work for a certain greyhound racing establishment in the Grand Canyon State. I'm off track, and I've worked in sites all over the place. The way it works is that we have a booth in a bar and a site manager, usually whoever is running the booth since we tend to have only one person on duty at each site at any given time, with a few exceptions.

So I was at one of the sites that's an hour drive from where I live, and I wasn't exactly thrilled since I was tired, hungry, and working on my day off. This guy comes up and makes a series of bets at the wrong track, which is entirely fixable if the customers do their half of the exchange and check their fucking tickets. He did not.

So he brings them up to me after the race has run to cash a ticket, which won, and to complain about the other ones. So I canceled them AS HE WATCHED and then payed him what I owed him, refund for the canceled tickets and his winnings. He then walked away with a canceled ticket, which is no good for anything but recycling, and watched the race it had been canceled from.

That race runs and he comes back to me, livid and I shit you not nearly foaming.
him: "The ticket won."
Me: "Yeah, and it was canceled."
him: "I didn't want it canceled."
Me: "You saw me cancel it."
him: "But I didn't want it canceled."
Me: "Why didn't you re-bet if you wanted it?"
him: "I've been betting for forty years with the track! If you don't give me the money for it RIGHT NOW I'm going to bring down so much hell on your ass-"
Me: "Fine whatever, take the damn money."

I shorted him, of course. The canceled ticket was a $10 ticket, technically worth $15 in winnings and I'm sure that's what he wanted, but too fucking bad. That came out of my "donations from customers" for the night, and even though I made the money back, I was pissed. And of course I couldn't ban him, not my site. I had a definite "I'm not even supposed to be here today!" moment. If it hadn't been for the strong need to keep my job, I would have told him to fuck off and talk to my manager if it mattered so much. I was right.

Either way, he's in Scottsdale, I'm not, and he looks like the wrong end of a the fat guy in Borat. With glasses.
 

Acid Armageddon

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Feb 24, 2009
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Xhumed said:
Haliwali said:
Alright so do guys remember Elvis from a couple of months ago? Well, seems he thought it'd be a good idea for a 40+ man to give a 17 year old girl a valentine's present.

Our manager was pissed... PISSED.
He is now banned from our store.
I think I can top that. Our store gets regular visits from a man we know only as FFG: Foot-Fetish Guy.
No female member of staff is safe from his requests to see their feet, or questions about what shoes they are wearing, plus all his other creepy foibles and behaviours.
Why the girls haven't complained to management eludes me- I'd happily ban him from the store before he progresses to Grand Theft Footwear...
Wow. I have a foot fetish myself but there is NO WAY IN THE DARKEST DEPTHS OF HELL I would EVER act like that in public. It's more of something you keep to yourself, not to talk to people at a store that you shop at 0_0.
 

dantheman931

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Dec 25, 2008
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Acid Armageddon said:
Xhumed said:
Haliwali said:
Alright so do guys remember Elvis from a couple of months ago? Well, seems he thought it'd be a good idea for a 40+ man to give a 17 year old girl a valentine's present.

Our manager was pissed... PISSED.
He is now banned from our store.
I think I can top that. Our store gets regular visits from a man we know only as FFG: Foot-Fetish Guy.
No female member of staff is safe from his requests to see their feet, or questions about what shoes they are wearing, plus all his other creepy foibles and behaviours.
Why the girls haven't complained to management eludes me- I'd happily ban him from the store before he progresses to Grand Theft Footwear...
Wow. I have a foot fetish myself but there is NO WAY IN THE DARKEST DEPTHS OF HELL I would EVER act like that in public. It's more of something you keep to yourself, not to talk to people at a store that you shop at 0_0.
Some guys don't get out much, so they get their jollies where they can. Doesn't make it any less creepy, mind you.

Reminds me of a guy who used to come in and tell literally whoever was in earshot about his medical issues, including... wait for it... his urological issues. What the hell is wrong with these people??
 

Neurowaste

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At the gamestop where I work (Don't worry, i hate it too) i get an assload of stupid questions and comments. For example a mom came in and yelled at me because she had bought MW 2 for her 9 year old son and was horrified that the game had cursing and blood, the game is rated M17+ for a goddamn reason. Another time a 11 year old kid came in yelling that his lawyer daddy was go sue the store because he couldn't catch a pikachu in his pokemon pearl.
 

dantheman931

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Hazmatdeath said:
At the gamestop where I work (Don't worry, i hate it too) i get an assload of stupid questions and comments. For example a mom came in and yelled at me because she had bought MW 2 for her 9 year old son and was horrified that the game had cursing and blood, the game is rated M17+ for a goddamn reason. Another time a 11 year old kid came in yelling that his lawyer daddy was go sue the store because he couldn't catch a pikachu in his pokemon pearl.
Somehow it's even more annoying when it's a kid, isn't it?
 

team star pug

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Sep 29, 2009
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Mnemophage said:
I used to work in a fancy upscale bakery/cheese shop, and though the customers were almost universally intolerable snots, watching them fuck up simple pronunciation was the highlight of my days. As was watching the botox-faced cougar-wannabes stare at signs for worrisome lengths of time, sounding off the syllables silently before asking us what they read. Some rich people deserve what they earned; others are stupid, old and illiterate. Guess which kind shopped there most often!

The best mispronunciations I've heard:
Primavera, said as "prime-a-vera"; meringue, said as "mur-ing-way"; roquefort, said as "rock-you-fort-ay"; quince, said as "quint-us"; lasagna, said as "lazy-na".
My absolute favorite was the fancy imported parmesan. The french word for grated is "râpé". As you can probably tell, those little squiggles are terribly important in how you pronounce the word. It's "rap-ay", if you're wondering, and I stopped giggling at it when I was eleven. Anyway, there was one older woman who bought a bottle every week. Old people tend to stick to a single product and raise holy hell if they have to deviate from their routine; they like familiarity, and tend to get familiar with people who served them often. Thus it was that invariably, every Thursday, I'd meet up with a cheerful blue-haired socialite who would chat me up on just how much she loved her rape cheese. How sad she is when we don't have her rape cheese in. How she puts rape cheese on almost everything she eats. No, not parmesan, not grated cheese, rape cheese. Pronounced exactly as you're thinking. God, that was surreal.
god i laughed my face off. " i'll cut your head off and shove it in your little face.

O.T: I was a stupid costumer once. I went into a dvd store and someone came right up to me and said "can i help you" I, Being 14 at the time and 14 now, pick up an arnie movie with a HUGE sticker over the title and said " What is this movie called?" he looked at me and i walked muttering something about bad marketing and feeling like a retard.
 

team star pug

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Sep 29, 2009
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Reaperman Wompa said:
the monopoly guy post=18.70218.710023 said:
You know what, we could compile all these stories and make a book, each chapter will be named after whoever is telling the stories. It would be epic.
Then use the profits to start conquering the world...

Would love that though, good for a few days read.
or useit to start our own shopping empire... wait a minute, DO'H