The Truth Behind Riot CEO's "People Trumps All" Philosophy

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Encaen

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The Truth Behind Riot CEO's "People Trumps All" Philosophy

Whether you share his ideology, it's virtually impossible not to give some credence to Brandon Beck's claim that the most valuable commodity at any game studio is not the capital, the tech, or the intellectual property. It's the people.

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Stamaris

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I realize I'm courting the banhammer here, but does anyone else see the irony in running this article while the site is hemmoraging talent?
 
Jan 12, 2012
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@Stamaris I think it's supposed to be a subtle reminder to people that, despite all the freaking out about the Escapist dying, they still have a lot of people who work for them and they're still putting building a team at the front. It wasn't coincidence that Vanderwall said that Macris puts people above everything. For all the talk about "culling people who disagree with them", I remember the Escapist closing ranks around contributors who said they were being attacked and losing money by cutting out the attackers.

OT: Is it just me or is there no author byline for this piece? I'm guessing Vanderwall wrote it because it's tagged with his name and posted by his account, but it's still kinda weird.
 

SlumlordThanatos

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Aug 25, 2014
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@Stamaris I would quote you, but the forums are being weird today.

The Facebook comments on the article suggest that you're far from the only one. Still, times are tough for sites like this one right now, what with the layoffs, firings, ideological differences, and other sites closing down. Things are going to get worse before they get better.

I have faith in Archon and the rest of the staff here at the Escapist. They're not taking this lying down, they're recruiting new talent and sticking to their audience. Archon may be wrong about how to handle this, but they have a plan and they are executing it, which is more than can be said for a lot of other gaming sites that have run into similar trouble.
 

Sarge034

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Stamaris said:
I realize I'm courting the banhammer here, but does anyone else see the irony in running this article while the site is hemmoraging talent?
Not the article so much as specifically mentioning the escapist in the article. Not gonna lie, there have been contributors I've been glad to see go and others I've been sad to see go, but in the end it's all the same. Right now people are going. They can dress it up any way they want but right now it's hard to see the escapist as anything other than the titanic... Women and children first, I'll go down with the forums.
 

Encaen

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Stamaris said:
I realize I'm courting the banhammer here, but does anyone else see the irony in running this article while the site is hemmoraging talent?
I won't pretend this wasn't terrible timing. I've been wanting to post it since early Feb, but only finally got the words out of my brain this week.


Thunderous Cacophony said:
@Stamaris I think it's supposed to be a subtle reminder to people that, despite all the freaking out about the Escapist dying, they still have a lot of people who work for them and they're still putting building a team at the front. It wasn't coincidence that Vanderwall said that Macris puts people above everything. For all the talk about "culling people who disagree with them", I remember the Escapist closing ranks around contributors who said they were being attacked and losing money by cutting out the attackers.

OT: Is it just me or is there no author byline for this piece? I'm guessing Vanderwall wrote it because it's tagged with his name and posted by his account, but it's still kinda weird.
Thank you for this. Yes, we've lost some really talented individuals recently, but we've also got a ton of others ramping up for some great content very, very soon. Not only are we aggressively recruiting content contributors, we've also got an incredible team of hugely talented individuals in house, all working to keep things moving in the meantime.

Also, thanks for catching the missing name on this. I'm checking into that now!

SlumlordThanatos said:
I have faith in Archon and the rest of the staff here at the Escapist. They're not taking this lying down, they're recruiting new talent and sticking to their audience.
I couldn't agree more. I know, trust, and rely on every single member of The Escapist's home team, and I can assure you that they're exactly why I felt this article was important enough to write.
 

Solkard

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I doubt any company starts out with a "meat grinder" philosophy. It is just that few ideals stand the test of time and economics. It is because Riot has seen such independent success that they have the luxury of maintaining such ideals.

I'd be far more impressed, hearing that wonderful philosophy from a company that hit a slump, didn't "restructure" their staff, and then turned their fortunes around to reach admirably heights.
 

Jake Martinez

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Solkard said:
I doubt any company starts out with a "meat grinder" philosophy. It is just that few ideals stand the test of time and economics. It is because Riot has seen such independent success that they have the luxury of maintaining such ideals.

I'd be far more impressed, hearing that wonderful philosophy from a company that hit a slump, didn't "restructure" their staff, and then turned their fortunes around to reach admirably heights.
Oh, you'd be surprised.

I've worked software development, finance and even the defence industry over the last 20 years or so and it's become incredibly clear to me that different industries, not just different companies, have various philosophies about how to treat their employees.

Game and app development for instance are terrible. You are literally a cog since a monkey can do your job, which is just to code (usually in a mediocre way) a very simple program using frameworks and engines that other people have made. It gets better if you are working for a company that actually delivers a product or a platform because then inhouse knowledge of said product, particularly at the technical level is extremely valuable, and in my estimation that is what causes people to change their tune about how to treat their employees.

So, at the end of the day, it's just a human resource management technique that's demanded when you have a team that can't be easily replaced. Unfortunately, that doesn't apply to all jobs :/
 

Albino Boo

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Riot games only have one product. They don't have the highs and lows of work associated with developing new games. The simple reason why developers layoff staff when projects end is that have nothing for them to do for another 18 months to 2 years. Building an alpha take less people than building a beta and the final versions needs far more hours to polish it. Therefore coming up to milestones staffing levels increase, when that game is done there is no work for them. Most companies have key staff retained permanently from project to project.


Solkard said:
I doubt any company starts out with a "meat grinder" philosophy. It is just that few ideals stand the test of time and economics. It is because Riot has seen such independent success that they have the luxury of maintaining such ideals.

I'd be far more impressed, hearing that wonderful philosophy from a company that hit a slump, didn't "restructure" their staff, and then turned their fortunes around to reach admirably heights.
Riot are not independent, the majority shareholder is Tencent, a huge Chinese tech company.

http://en.wikipedia.org/wiki/Tencent
 

Cerebrawl

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Feb 19, 2014
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Stamaris said:
I realize I'm courting the banhammer here, but does anyone else see the irony in running this article while the site is hemmoraging talent?
More like hemmoraging liabilities.

Wether it's because they were implicated in ethical violations, even if they later acted well, had their consumer advocacy mask fully removed, or channeled goebbels on twitter... they were all in some ways liabilities.
 

Therumancer

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Nov 28, 2007
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Cerebrawl said:
Stamaris said:
I realize I'm courting the banhammer here, but does anyone else see the irony in running this article while the site is hemmoraging talent?
More like hemmoraging liabilities.

Wether it's because they were implicated in ethical violations, even if they later acted well, had their consumer advocacy mask fully removed, or channeled goebbels on twitter... they were all in some ways liabilities.
Well, yes and no. At the end of the day I think the problem was that The Escapist didn't hold many of their people to much of a standard. They pretty much gave people a platform and then said "hey, go to town with your stuff" and that was fine until things started to get really political, when people like me noticed and said "hey, you really might want tone this down" nothing was done, which pretty much gave the red flag for things to get even more extreme over a period of time. To use MovieBob as an example, when he first started he was all about the movies and occasionally added some purely contextual insight. As time went on he started to turn it increasingly into a personal political platform, and during some of his reviews for movies like "The Expendables" he flat out insulted the fans of that kind of movie, which of course means a LOT Of people given how popular it was. There is a point where his features started to be less like the work of a geek culture site, and more like something you'd expect from the games section of a political magazine.

I remember a day when Jim Sterling when called left wing (by me) went to lengths to make the point that he was NOT a liberal and was actually apolitical right there in his forums. As any pretension of neutrality or staying on the topic of geek culture and issues became less relevant he gradually began to start getting into social issues more and more, and his tenure more or less ended when he went on a rant about how upset he was that people with different political views on major issues could post on The Escapist.

At the end of the day you need to manage people and keep them on track no matter how talented they might be, and that seemed to be where The Escapist went wrong with some of this talent. There was a big difference between Jim and Bob when they left, compared to what they were when they first started here on The Escapist.

Jim in particular struck me as being someone who needed some kind of leash to operate on a professional level. Namely because he seems to have as tendency to want to push constantly to get a rise out of people, which is why I suspect he had a parting with Destructoid first despite his long term contributions there. When Jim is flat out insulting people who disagree with him on say homosexuality in Mass Effect, that's not professional behavior, that's turning his feature into an attack platform whether you agree with him or not. Considering that this is a guy who fairly early on was doing faux-erotic videos of himself screwing a blow up doll with "Colonial Marines" taped to it's face it should have been obvious that he was likely to keep pushing until he eventually hit the limit and things collapsed unless he had someone handy to reign him in, which is something a lot of celebrities apparently need.

On some levels it's the whole "Imus" complex, people getting big enough, and getting away with enough stuff, where eventually they just push one button too many and go from being a benefit, to a liability. In the case of The Escapist I'm guessing some of it (but not all) comes down to Gamers Gate which as uncoordinated as it was brought a lot to a head. You saw Jim wanting to take control of the platform entirely and have The Escapist taking a clear side that agreed with him, and any professionalism Bob had was compromised by his personal relationships before you even get into his politics.

Going by some of the statistics I've seen posted The Escapist started to seriously lose users as it became increasingly politically polarized, with like a 25% drop off towards the end of last year. At the end of the day as much as liberals like to think of themselves as some kind of super majority, they are not, and as you were sort of seeing they apparently can't support a site like this exclusively. Every ban of a right winger or someone having enough with extreme liberalism cost the site hits, as did all the lurkers chased off by the slant, and of course those who decided it wasn't worth investing in a site where they were likely to get banned, or endure constant attacks the way I do. To thrive something like The Escapist needs to be balanced, or apolitical, or at least close to it... and believe it or not there was a time when it was.

Patreon also figures into this as well I'd imagine, a lot of people had their eyes on Jim Sterling to see how well he would do after breaking free of sponsorship by a major site. He's done quite well, and I'd imagine especially if sites are beginning to impose higher standards (or talk about it) a lot of people here and otherwise probably figure "hell with it, I'll just go to Youtube". That said while I'm sure it will last for years yet, I expect that bubble to burst especially as these people compete and drive each other out. As much as I love Jim, politics included (yes I follow some of his stuff on Youtube) despite how it might sound, I expect he, and a few other people might also wind up getting themselves in trouble via Patreon-friendly sources like that as well. Totalbiscuit has gotten some pretty heavy attacks over the years and has managed to weather them, but he also doesn't push as far as Jim has been known to do.

Overall I think a new team of content people, new mods and mod policy, and also some tighter standards on content might be a good thing for the site. Of course to be honest I have my doubts unless The Escapist can actually convince a lot of users that were chased off to return. What's more the crowd The Escapist has attracted is likely to resist any such change, and even expressing my thoughts (based on long term observation, statements by the general manager, posted statistics, etc...) has lead to some rather mocking responses. Time will tell if I am correct or not though.


BONUS: For those who read long posts like this I figured I'd toss in a conspiracy theory of sorts here as well. I'm not a huge follower of such things but I find them interesting especially when there could be a grain of truth to them.

Right now there is a fairly quiet buzz that unless something changes The Democrats are pretty much doomed come the next presidential election, as right now with approval ratings, 26 states involved in a law suit against The President, Arizona passing laws saying it does not acknowledge Federal authority to regulate guns, etc... it's the Republican's race to lose, and some apparently think that if a Democrat DOES win and continues policies anything like we see now it could very well cause a civil war or something similar to it.

I'm not quite that extreme yet, but where it gets interesting, is when it gets into the attitudes of certain Senators and Congressmen who have been making comments about the media being out of control, and engaging in slander, libel, and character assassination disguised as satire and "criticism". The point being that while free speech is protected, as are satire and parody, things like Slander and Libel are not. Interesting questions have been raised about "quotes" used in attack pieces when divorced from the rest of a longer statement, basically using 2.5 seconds of a five minute block, which can be made to seem like one thing being said when another thing was quite clearly intended. Done that way "hanging someone with their own words" can be seen as an attack. If The Republicans win they are allegedly planning to make some major crusades in this direction to clarify laws. This is supposed to be why guys like John Stewart are retiring (he can always come out of retirement), Colbert is moving away from his "political" personal to take over for David Letterman, and other things. Comedy Central in particular is supposed to be somewhat concerned due to some of the shows they have done like "That's My Bush" and "'Lil Bush" (I think they were called that), etc... allegedly a lot of media and news agencies are supposed to be bracing themselves for this possibility, and a lot of people are being put on notice due to concerns that if certain rulings are made ways could be found to retroactively apply the laws to media that has already been produced. While I doubt it's true for a lot of reasons (especially since your not supposed to be retroactively applying the laws) allegedly the Bush family has been having lawyers going over the two "Bush" shows with a microscope in preparation for such cases, even if they can't sue with those shows, they can use them as examples of exactly what the law should be preventing.... and on some levels I understand that, the tricky part is of course going to be proving how it's more of an attack compared to say a show-sized SNL sketch.

The point of this is both to entertain and inform (it's amusing when you hear about things like this and then see something different but vaguely like what you heard happen), but also point out that it's interesting to note that at the same time other big time left wingers are abandoning ship, The Escapist, which is pretty well known in it's arena, also has a lot of it's most politically charged people going elsewhere (or being fired). Of course I'll be the first to point out that the weird coincidence makes little sense because at the end of the day I don't think The Escapist has run much that could fall even under what The Republicans are concerned about. You can't for example logically say that Jim or Bob had a platform sufficient to actually do financial or political damage to a dynasty, compared to say the Bush family (old political family) being able to claim that they lost money and political projects because of the ridicule directed at them, especially when it was exaggerated, or involved comments presented entirely outside of the context or dialogue in which they occurred, and reinterpreted by someone else on their own to mock or damage the speaker. It's still vaguely interesting. :)
 

Revnak_v1legacy

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Mar 28, 2010
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Yeah, mass layoffs and firings are sure signs of a company that values people first. Defy is truly a people first company. I mean, look at all the editors they keep hiring to replace the ones they've fired fucking annually. And the purges of content and writers when they get too costly, which opens up the opportunity to hire brand new people! People first, clearly!
 

Arean

Windwalker of Shaundakul
Apr 24, 2008
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@Therumancer's wall of text crits for 9001, as it is wont to do.

On the topic of the Edtior's Note, yeah, that's a good stance to take. I do think it's important to value people, and their talent, rather than, as some other people have said the "Meat Grinder" mentality. A good games-related example would be EA's known practice of buying up smaller studios, only to shut them down almost instantly.

In relation to the people recently let go from The Escapist, I'm of two minds. While there are some of them I'm sad to see go, laying this all at the feet of The Escapist, and blaming them for "throwing people under the bus" seems a bit simplistic.

While avoiding naming names, some of the people recently let go showcased a behavior that would've gotten you kicked out the door a lot faster in any other line of work. And I'm not talking about political leanings or opinions, just sheer, unbridled lack of professionalism. This seems to be a running theme and problem with many online publications.

Personally, I'm looking forward to seeing what the new contributors can add to the mix. It seems to me that Archon is making an effort at being competitive in a space where the majority of actors have become incredibly complacent.
 

LittleMikey

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Aug 31, 2009
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Here's The Escapist's content schedule from six months ago:

And here's the schedule from today:


It's amazing how much has been stripped out. Personally I don't know how they would be able to replace all this.
 

Archon

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I'm grateful Josh has a long memory.

When Themis (the company that used to own The Escapist, which I ran) was independent we won a Wall Street Winning Workplace Award for being one of the top 20 best small businesses in the country because of our people-first policies. We allowed flexible schedules, work from home, generous paid time off (30+ days per employee), and full 100%-employer paid healthcare for employees and their families. I still have the award on my shelf as it's the one I'm most proud of.

I ran the company for 10 years (2001-2011) without any layoffs. When we went into the red I diluted my own stock ownership to our investors rather than cut staff. Today that record is sadly broken, and it is impossible for us to continue some of our old policies (such as 100% paid healthcare). But it is still the case today that my Durham office has the lowest employee churn in the company, a fact which I aspire to sustain.

I gave a presentation as part of the Fidelity Leadership program outlining my views on management, which you can find here: https://www.youtube.com/watch?v=8KZH3mau1ug

The audio quality is poor but the sentiments expressed are still ones I stand by.