Worst Customer Service ever...

[spectrenihlus]

I own a dell laptop and recently the adapter for it has kicked the bucket. It was still under warranty so I called customer support to get a replacement. I get an unintelligible and barely audible agent who asks me for my service tag and other pertinent data. I give it to him and asks me what the problem is. I tell him about my adapter and he asks me if I have tried plugging it into another socket, if I have tried using another adapter for my laptop, and if the adapter's lights are on. I answer yes, yes, and no for the questions and he transfers me to some other guy who asks me the same exact questions. I answer the same way until I am told I am being transferred to someone else. This happens 5 more times and finally someone says hold on while I get a supervisor to get the go ahead on sending me a replacement adapter. At this moment I am praising God for finally getting to this level when all of a sudden I hear "If you'd like to make a call please hang up and dial again...". You did not want to be in the room with me at that moment. I tried calling again only to have the same exact thing happen to me. As of writing this I was finally able to get the part ordered but I just needed to vent my frustration. Please share your stories of horrific customer support. It would greatly help my mood atm and possibly give us all some good laughs.

 

[Lma0nade]

Papa John's customer service sucks. Bastards had me waiting one hour for fucking pizza. Fighting ensued and we settled for Dominoes.

 

[smearyllama]

Surprisingly, MSI has awesome customer service. They were prompt in replacing the card we sent them, and asked no questions, even though we technically voided the warranty twice.

Bad customer service...

Xbox Live. You have to call them up to change your subscription method.
It's all part of Microsoft's evil scheme to rule the world through customer apathy.

 

[Sandytimeman]

As a customer service worker, I would kindly like to remind people that we are human beings with limitations, we cannot save the world for you, or defy company policy, so stop bitching at us constantly.

This right here, I'm a Manager at a McD's but I can't change the price of an item, I can very rarely give out free food, and I can't give you extra sauce packets. For christ sake its like 15 cent per...just pay for the damn things and stop trying to make me feel like an asshole for doing my job!

 

[bushwhacker2k]

I think their customer service strategy is pretending they have any. >: \

 

[Athol]

As a customer service worker, I would kindly like to remind people that we are human beings with limitations, we cannot save the world for you, or defy company policy, so stop bitching at us constantly.

That is true, I used to work customer service as well.

Went to a local pub for beers with a friend, it was a slow night and the place was pretty empty. Sat at a highly visable table, took 10 minutes before the server came and took our drink order, another 10 before we got the beer (on tap, local). After finishing our one beer(s) and waiting for another 25 minutes to order food (we had grabed menus on the way in), we said 'fuck it' and left without paying.

 

[cryogeist]

When i went to this breakfast place with my mom and my brother
we get our food....then get sprayed by hot water from some dicks from behind the counter ruining it
they then proceeded to laugh at us while we walked out without paying
we never going back there again

 

[spectrenihlus]

As a customer service worker, I would kindly like to remind people that we are human beings with limitations, we cannot save the world for you, or defy company policy, so stop bitching at us constantly.

Oh no I'm not mad at you but you got to admit that if you were on hold for hours and got disconnected that would make you pretty ticked off.

 

[cryogeist]

damn posting bug

 

[liquidangry]

-snip-

Yup. I had pretty much the exact same experience with my old dell desktop from about 5 years back. Took 3 calls, each over 3 hours long, and one I got hung up on after being transferred 5 times just like you. Hell, I wasn't even diagnosing a problem. I already knew the PSU went, I was just ordering the part because it was still under warranty. It's really disconcerting that after 3 hours and multiple transfers you get put on hold, are listening to the hold music play when suddenly it stops and then you realize you've been dropped. >< Horrendous customer service. You'd think they'd at least have some sort of system to pass on the basic details when you got transferred. It honestly makes me wonder what the people who initially answer your phone call are actually responsible for other than saying, "hello let me transfer you", if anything. All of course after going through their automated menus....

 

[DefunctTheory]

Army Knowledge Online (AKO).

Estimated Wait Time on Phone Call: 2 hours.

No exaggeration. Seriously. An average wait of 2 hours.

 

[michiehoward]

I would like to say as the office manager and super of my building.......ohhh i can't explain what it is like, i'm a glorfied babysitter for just over 600 ppl...I got my first death threat today...I'm sorta in "customer service" as I try my utmost to serve my tentants, but what everyone does not get is in my job, the customer isn't always right.......i'm becoming a cynic, negative and generally hateful of ppl, i don't like this change in myself at all

 

[michiehoward]

As a customer service worker, I would kindly like to remind people that we are human beings with limitations, we cannot save the world for you, or defy company policy, so stop bitching at us constantly.

This right here, I'm a Manager at a McD's but I can't change the price of an item, I can very rarely give out free food, and I can't give you extra sauce packets. For christ sake its like 15 cent per...just pay for the damn things and stop trying to make me feel like an asshole for doing my job!

I defense of McD's, my dad last summer got drive thru on the way back from our cottage in Guelph, he opened it when he got home to Hamilton, complete wrong order, and took it to a local McD's with his receipt they fixed his order and gave him a coupon for a free meal.

 

[DuctTapeJedi]

Typically, unless the situation is absolutely ridiculous, I tend to side with the employee, and not the customer. I used to be a cashier, I was yelled at till I cried because a line was too long, I've had a guy almost try to hit me because the debit system charges for cash back. I once had some lady whining about how 'kids today don't know basic math!'[footnote]I was in high school at the time.[/i] and literally start quizzing me on the spot, while I was trying to help another customer. It did have a good ending, though. I got all of the questions right, and she then proceeded to count out incorrect change to pay.

[/rant]

People have a tendency to blame the first person they see when they don't like a company policy. A lot of the time, the person getting yelled at has absolutely no control, and is as frustrated with the situation as anyone.

 

[Kilgengoor]

Dell's customer service is seriously infamous from what I've read [http://www.cracked.com/blog/dell-vs-mac-a-harrowing-tale-of-customer-service/]. I fortunately don't own Dell laptops, and there are very few Dell suppliers where I live, so I don't even have to think about it. My last laptop has been an Acer, which hasn't given me any problems until two years after purchase (DVD unit went kaput), and since I'm out of warranty don't really need anything from Customer Service. Thank god.

On a related note, to think that I have to go to an official store to do anything to my computer really pisses me off. I don't know you guys, but in the case of my laptop, I have to take apart the whole damn thing if I want to clean the cooling fan, which never has been much more difficult than taking away a couple of star-headed screws.