Xbox Live: Making your life difficult

[Azure-Supernova]

Also When I work full time in the summer, I get a lunch break where I'm free to make as many calls as I like. If you don't get a free lunch break, you need to join/form a god dam union.

Have you ever worked on an IT support desk for local authority? At about 2-3 calls every 5 minutes only one desk can be empty at any one time. And the 5 minutes allowed are usually for bathrooms, snacks, leg stretching etc. Lunch breaks as well are on a rotation so the service desk always has at least 5 people on one of their 6 desks.

But again, not really the point. Fact of the matter is that it's an inconvenience to the customer. A lot of other services run a 12-7 phone desk to take cancellations and have online cancellation; with the money Micro$oft make from XBL, add revenue, sales etc. wouldn't it be more efficient to just confine the call centre to issues and use the web cancellation as a primary method?

 

[Matthew McDonald]

Lunch breaks as well are on a rotation so the service desk always has at least 5 people on one of their 6 desks.

But you still get a lunch break, and it would have to be significantly longer than 5 mins. Customers are not the priority of any business anymore, customer service has gone out the window. The customer is never right these days.

 

[Adam Galli]

I buy cards from the store... btw I should probably buy a new card soon.

 

[Omegatronacles]

I'm on the phone right now cancelling my xbox live account and I just have to say what a pain they made it to cancel. It's very easy to sign up, you can do it on your xbox but to cancel? Well, you can't even do it online. You can do pretty much everything else under the sun online but to cancel you actually have to call them during bussiness hours Monday to Friday.

I know why they did that, to make it hard for people to cancel so they keep paying out of laziness but I just wanted to say how much it annoys the hell out of me that this is just another money grabbing tactic they employ. How about making a decent machine that doesn't red ring of death me every few months, or coming up with decent games that I actually want to buy instead of resorting to these kind of tactics.

Bah!

Go to your local game store and buy a prepaid live card. Yeah, you'll have your live service for another 3 months, but after that expires, just don't renew.

 

[Rayne870]

lawl noobs, gameboy had awesome multiplayer and didn't require a stupid subscription.

 

[Nouw]

Well I bought it using a card and it actually said before the day 'turn auto-renewal off?' or something similar.

Moral of the story:Get the cards. Sadly, they're over-priced over here in NZ but I still pay up. Damn you Microsoft!

 

[Nick of Blades]

Or you don't do Auto-renewal and you buy the cards at the store. Then, it doesn't matter.

It's only common sense.

 

[Veldel]

Or you don't do Auto-renewal and you buy the cards at the store. Then, it doesn't matter.

this is what I do

Its even cheaper! WIN/WIN

Not only cheaper but alot more easy and hassle free and EXTREAMLY CHEAPER

 

[Radelaide]

LOL.

My boyfriend had to cancel the bank account and card it was being charged too because they wouldn't cancel the service.

He got an email earlier this month saying he'd signed up for another 12 month subscription. Win/win?

 

[Hatchet90]

Lol, you paid for xbox live.
That's what you get.

I assume you play PS3 after making that comment.

Now allow me to ask you a few questions.

Looking forward to the new Gears Beta?
-Didn't think so seeing as you can't play it.

How's your exclusive games?
-O beat God of War last year did you?

How's party chat?
-O thats right your user interface sucks.

Having fun being in the same game lobby to talk to your friends?


People who own both will say Xbox is better because of that last reason. $5 is a small price for a superior experience

Oooo look at the all powerful holder of the Gears of War. Xbox Live costs $10 a month. I own a game system to play games, not dick around with morons online. I prefer PS3 over Xbox. Does that factually make PS3 better? No, it's my personal preference, just like yours is 360. I don't understand why we can't just accept that Wii is better than both of them.

 

[Kakashi on crack]

I'm on the phone right now cancelling my xbox live account and I just have to say what a pain they made it to cancel. It's very easy to sign up, you can do it on your xbox but to cancel? Well, you can't even do it online. You can do pretty much everything else under the sun online but to cancel you actually have to call them during bussiness hours Monday to Friday.

I know why they did that, to make it hard for people to cancel so they keep paying out of laziness but I just wanted to say how much it annoys the hell out of me that this is just another money grabbing tactic they employ. How about making a decent machine that doesn't red ring of death me every few months, or coming up with decent games that I actually want to buy instead of resorting to these kind of tactics.

Bah!

I'm guessing you mean your canceling your gold membership, not your account, in which case...

Unless they removed the feature, its called going to the Xbox live website and turning off auto-renewel. They added this feature because enough people complained.

 

[Smagmuck_]

Oh boy, my Flame War Radar is starting to buzz...
*Puts on raid helmet*

OT: Odd, all I had to do was drain my bank account and Microsoft canceled my subscription... If there's no money in your account, they won't even bother charging. X3

 

[mjc0961]

This doesn't work anymore?

Only works with Americans.

No, it doesn't work for us anymore either. That's what I was looking for when I posted earlier, but instead found that they went back to the "you have to call to get it turned off" nonsense.

I'm just saying that Edgeworth (the guy shaking his head up there) used that exact same pun in the Ace Attorney games...

[sub]But i guess the amount of people who've played those games are in a minority [/sub]

While Edgeworth wasn't the first one to use that expression, he sure said it better than anyone else. http://img.photobucket.com/albums/v611/mjc0961/IMG_0122.jpg?t=1301856348

 

[0_Insomnis_0]

That's actually Microsoft "costumer support" that you've been dealing with. Shameful is the only word for it.

 

[TheLiham]

Lol, you paid for xbox live.
That's what you get.

I assume you play PS3 after making that comment.

Now allow me to ask you a few questions.

Looking forward to the new Gears Beta?
-Didn't think so seeing as you can't play it.

How's your exclusive games?
-O beat God of War last year did you?

How's party chat?
-O thats right your user interface sucks.

Having fun being in the same game lobby to talk to your friends?


People who own both will say Xbox is better because of that last reason. $5 is a small price for a superior experience

Oooo look at the all powerful holder of the Gears of War. Xbox Live costs $10 a month. I own a game system to play games, not dick around with morons online. I prefer PS3 over Xbox. Does that factually make PS3 better? No, it's my personal preference, just like yours is 360. I don't understand why we can't just accept that Wii is better than both of them.

Fuck you all! Dreamcast for the fucking win!

what....

OT: I'm pretty sure you can do it on your xbox dashboard

 

[Kukakkau]

snip

You can cancel it on the xbox.

It's under account options, I do believe

This. Either that or remove your payment options so they cancel your account (mine was suspended with threat of cancelation for not having up to date details set properly on an obscure website)

 

[Krion_Vark]

I'm on the phone right now cancelling my xbox live account and I just have to say what a pain they made it to cancel. It's very easy to sign up, you can do it on your xbox but to cancel? Well, you can't even do it online. You can do pretty much everything else under the sun online but to cancel you actually have to call them during bussiness hours Monday to Friday.

I know why they did that, to make it hard for people to cancel so they keep paying out of laziness but I just wanted to say how much it annoys the hell out of me that this is just another money grabbing tactic they employ. How about making a decent machine that doesn't red ring of death me every few months, or coming up with decent games that I actually want to buy instead of resorting to these kind of tactics.

Bah!

The only bad part about Xbox is getting someone that doesn't have an accent you can't understand. Other than that its a pretty easy to use set up. The 360's rarely RR anymore mine recently RR after 4 years of playing it A LOT I am surprised it didn't RR sooner.

As for making ANOTHER Xbox Hate thread this is all I have to say:

Spoiler

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[AndrewC]

Um, you know you can just remove the credit card you use to pay for the service online right?

 

[thelonewolf266]

Um, you know you can just remove the credit card you use to pay for the service online right?

That's exactly what I was thinking though admittley I got the idea when my credit card expired but yeah I believe this works.

 

[Sticky Squid]

I'm just saying that Edgeworth (the guy shaking his head up there) used that exact same pun in the Ace Attorney games...

[sub]But i guess the amount of people who've played those games are in a minority [/sub]

Which case?