Yes! Management who ignore it when their staff are getting verbal abuse from idiot customers, grow a pair and deal with it, if you're a manager, you're supposed to take care of your staff. Even if they did make an error, they don't deserve to be sworn at (most of the time).
Also anyone who looks down on people working there, can go screw themselves, isn't it better that they're working hard, earning money, etc? Unless Daddy has a cushy job waiting for you, most people have to start out on the bottom rung, and its quite possible to take pride in your work whatever you do. (unless you work in advertising)
Again I'll risk the 'racist' card, with my local Pizza Hut too, they've got a staff of about half indian and half white, and yet whenever I call, they make sure that the indian guy with the heaviest, most incomprehensible accent is manning the phone. Really I don't care if he's from india, luxembourg, Australia or 2 doors down from me, if I can't understand him, and more importantly, if he can't understand the local accent, put him on cooking, cleaning, anything but phones. Sure he can work there, he can work anywhere, but surely, from a customer service POV, would you not want clear, understandable speech from the guy on the phones? Its got to the point now where I just order online, so as not to have to repeat my order a dozen times.
Over in the UK, I kinda wish they'd take on the 'Wendys' approach of the ONE Wendy's I found in London, where you order a burger, then order what you want on it from a list, I'm personally happy to wait an extra 2 minutes, if it means I can get it with no onions lettuce or mayo, and not feel like an ass for making them make me a 'special' order.
I think there's a space in the market for somewhere that doesn't put so much emphasis on speed, and lets you choose your own burger, but then BK and McD's are biggest, so they must be right? yeah? *cough*
Oh and places that charge like 20p for a damn ketchup after you've just spent £5 on a meal. It's not even so much the cost, its the fact that I had to go back and ask for one, get charged 20p, and go thru a whole extra transaction to get some.
Let's quit the salads too, it's not fooling anyone that McD's 'cares' and most of the salads are less healthy than a big mac, in terms of fat and salt, so why not have something nice instead, hell, have two desserts if you're a veggie.