android88 said:
In my local paper, the Sunday Mail, one article disturbed me. In India, call centers are training their staff on how to deal with Australian customers, saying we're quote "the dumbest continent in the world," we "drink constantly" and are "quiet racist." One comment that got me was that we are "technologically backwards." Now as someone who has 5 consoles, a smartphone and a tablet device, I felt insulted. What do you lot think?
Here's the link to the story http://www.couriermail.com.au/business/indian-call-centre-staff-told-australians-are-dumb-drunken-racists/story-e6freqmx-1226100445960
I'm from Australia and I'm also part-Asian.
Everything in the Indian call centre's training has a grain of truth in it, but everything is also obviously a generalisation.
Australia is definitely technologically many years behind other first-world countries and our uptake of new technology is slow. We get stuff here years after it's well-established in other first-world markets, that's a fact. Also, it's true that many mobile phone customers here will prefer something older and simpler that works reliably rather than an iPhone or whatever. Me included, I don't want some fancy phone that acts like a computer, it's a pain in the ass. I just want to do calls, test and take the odd photo. The iPhone crowd is still a minority here.
Australians are some hardcore drinkers too, documented fact:
http://www.kirinholdings.co.jp/english/ir/news_release051215_4.html
There is definitely a culture of "it's the weekend, let's get smashed" here that doesn't exist in many other countries, including India (who aren't even on the linked list). I don't drink personally and it's really noticeable how much not drinking can make you feel like an outcast here. I think the call centre's advice not to call customers on a Friday night is damn sensible.
And yeah, a lot of Australians are racist. However, they're generally only racist to strangers - once they get to know you, that tends to vanish! I know a guy who is a neo-Nazi skinhead with a lot of very extreme beliefs and will whine on and on about immigrants, gays, aboriginals, etc, yet his best friends are an aboriginal, me, and a gay guy. That sort of selective racism/prejudice is really common here.
Australia has very much a "you scratch my back, I'll scratch yours" kind of culture, that's why the Indians are getting lessons in pop culture etc - because the best way to sell something to an Australian is to convince him that you're his 'mate', and the way to do that is to try and relate to them on their level. Mind you most Indian call centre employees fail at that, hard, because it's clear during a call centre call that the guy is not your friend but just trying to make you switch phone companies. Indians aren't generally hated by most people in Australia, but
Indian call centre employees who interrupt you during dinner certainly are. A lot of them get racist abuse but it's not because the Australians really wholeheartedly
believe the racism, it's more because the Australians just want the guy on the other end of the line to stop bothering them, and racist abuse certainly works for that.