Xanadu84 said:
experiment0789 said:
Just recently I went to a electronics store(I don't remember which one) to get a remote for my radio. I found two people who worked there....This was are conversation
Me: Hi I got a radio from this stores catalog and it didn't come with the remote...so can I buy one?
Man1: It didn't come with one? It should of come with one.
Man two: (pretty much did nothing but repeat guy 1)
Me: Yes, I didn't get one with it, that's why I'm here to see if I can buy the one in the catalog or one that would work with it.
Man1: It doesn't have one.
Me: I know that's why I'm here to buy one.
Man1: It doesn't have one.
Me: I know,can I buy one for it?
Man1: It doesn't have one.
Me: Thank you(I leafed)
I can understand not having a remote for a product sold in its stores catalog with the remote shown, but not having another remote to work the radio that I bought from them.
Another thing is when I found the product on the shelf's it showed the radio with the remote on the box.
Umm...I'm pretty sure he was telling you that its supposed to come with a remote in the package, and there's not a separate one you can buy. They probably don't sell ones separately because a remote should come with the product itself, so no one would need to buy them. I'm sure if you had said that yours was missing the remote, and you needed one with a remote, they would have let you exchange it. If not, it's poor customer service, not a stupid question. I'm afraid that the stupid question here is, "I know, can I buy it?".
1. I said in the first line of the conversation "Me: Hi I got a radio from this stores catalog
and it didn't come with the remote...so can I buy one?" so yes I did tell him it didn't come with a remote!
2. if they didn't have a separate one for it they could of just said "we don't have another remote for that radio"!
3. I know it's supposed to come with a remote in the package, that is why I was there to ask for that actual remote,a substitute , or a new radio that comes with the remote!
4. poor customer service or not it was still stupid,making your self not clear and not being able to help your customer when you are the head of the electronics department is stupid!
5.I think "Man1: It didn't come with one? It should of come with one." is a pretty stupid question/comment when I already said It didn't come with one!
If you read it more thoroughly you would of saw that .